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Topic Title: Paintshop Pro X hangs on splash screen.
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Created On: 01/16/2006 06:59 PM
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 01/16/2006 06:59 PM
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Ripperjack
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Joined: 01/16/2006

I have recently upgraded my main gamer rig to a new Athlon 64 X-2 4200 system. All my most important applications ( ie. games ) appear be working fine however I have noticed that a few select applications appear to be crashing on start up.

The most notable is Paint Shop Pro X. When I run this application, I get the usual splash screen then while the program is reporting back "Starting UP..." in the splash screen feedback string, it hangs. /dry.gif' border='0' style='vertical-align:middle' alt='dry.gif' />

Having a look at the task manager I see that the "Paint Shop Pro X.exe" has 50% of the system resources and has tied up one of the CPU's at 100%. The other CPU is at 0% and the other 50% of the system resources is idle.

At this stage I have NOT installed any AMD drivers for the CPU and have not installed any of the "Cool and Quiet" technology updates. I have simply installed Windows XP, patched it to SP2 and installed all the updates up to the 17th of Jan 2006.

I am not sure if I need to install any AMD drivers, since I have heard that there have been a few issues with dual core CPU's with older programs, running under the "Cool and Quiet" code.

Should I risk installing the AMD drivers to see if this may help?
Should I just wait and see if there is a Microsoft hot fix for this?
Any other ideas?
 01/16/2006 07:03 PM
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zeppelinrox
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MS hofix can be had here
http://www.amdzone.com/modules...modl...rticle&sid=3964' ">http://www.amdzone.com/modules...&file=article&sid=3964

it has worked for many people /smile.gif' border='0' style='vertical-align:middle' alt='smile.gif' />

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Overclocking Help and Links . Why DRM, BluRay and HD-DVD Blow Great tools-> OC Bible v1.52 and Guidemania v1.2
 01/16/2006 07:11 PM
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Ripperjack
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Thanks, I will have a look at that page and see about installing that hot fix.

Cheers.
 01/16/2006 07:12 PM
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Bonez214
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you can always uninstall the AMD drivers, but it won't hurt to install them. there is a MS hotfix and it's a good idea to install. also, have you tried setting affinity to your PSP?



-------------------------

AMD A64 X2 3800+
Gigabyte K8NSC-939 nF3
1.5gb PC3200 DDR
ATI X800XT agp
2x 160gb WD 8mb cache 7200 rpm
550w Antec
Windows XP SP2 32-bit
 01/16/2006 07:37 PM
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Ripperjack
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QUOTE(Bonez214 @ Jan 17 2006, 10:12 AM)you can always uninstall the AMD drivers, but it won't hurt to install them.  there is a MS hotfix and it's a good idea to install.

Sure, I feel a tad better now. The last thing I want to do is to hose my operating system, especially that I have finally gotten World of Warcraft working on the new AMD hardware. Loosing yet another week of game time would be horrific. /blink.gif' border='0' style='vertical-align:middle' alt='blink.gif' />

QUOTE(Bonez214 @ Jan 17 2006, 10:12 AM)also, have you tried setting affinity to your PSP?

Yes, I have tried that. When I was poking around the task manager to see if there are any compatibility settings, I found the CPU Affinity settings. I tried on CPU0 and CPU1 separately, but neither setting appeared to work. I have also updated PSP X to 10.02, as well as sending Corel a bug report, but that did not appear to have any positive results. /sad.gif' border='0' style='vertical-align:middle' alt='sad.gif' />
 01/17/2006 03:46 AM
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Ripperjack
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Nope did NOT work! /mad.gif' border='0' style='vertical-align:middle' alt='mad.gif' />

Applied the AMD patch, then applied the hot fix then updated the registery just as detailed in the web page doucmentation. However Paint Shop Pro X STILL does not work. /sad.gif' border='0' style='vertical-align:middle' alt='sad.gif' />

Bloody CRAP software from Corel.
 01/18/2006 06:50 PM
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Ripperjack
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QUOTE(Ripperjack @ Jan 17 2006, 06:46 PM)Nope did NOT work! /mad.gif' border='0' style='vertical-align:middle' alt='mad.gif' />

Applied the AMD patch, then applied the hot fix then updated the registery just as detailed in the web page doucmentation. However Paint Shop Pro X STILL does not work. /sad.gif' border='0' style='vertical-align:middle' alt='sad.gif' />

Well I have finally received a response from Corel about this issue. They said:


QUOTE(Corel Tech Support)Computer hardware configurations including dual core processors and nVidia 6x and 7x GeForce Graphic cards could conflict with certain versions of Paint Shop Pro. This hardware configuration used in conjunction with nVidia's 81.85, 81.87, 81.94, 81.95 and 82.12 Forceware driver causes failure of the Paint Shop Pro X interface to display. This issue has been reported to Product Development. 
 
To workaround this problem, uninstall either of the aforementioned drivers and install Forceware driver version 78.01. See the following nVidia web pages for more information about the 78.01 driver and uninstalling nVidia drivers. 
 
Driver Un-installation instructions - http://www.nvidia.com/object/winxp_2k_81.98.html' ">http://www.nvidia.com/object/winxp_2k_81.98.html 
 
Forceware driver 78.01 download and information - http://www.nvidia.com/object/winxp_2k_78.01.html' ">http://www.nvidia.com/object/winxp_2k_78.01.html 

Alternately you can obtain a Beta release of the most current Nvidia drivers from the following link (NOTE: We have heard confirmations from users that these drivers do allow Paint Shop Pro to properly function)- http://downloads.guru3d.com/download.php?det=1292' ">http://downloads.guru3d.com/download.php?det=1292  Keep in mind that these are beta drivers.

I said it once, I'll say it again...

QUOTE(Ripperjack @ Jan 17 2006, 06:46 PM)Bloody CRAP software from Corel.
[right][snapback]596827[/snapback][/right]


/mad.gif' border='0' style='vertical-align:middle' alt='mad.gif' />
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