I'm trying to RMA a dead chip but the online tool doesn't want to recognise the serial number on the fan or the chip.
The fan has an AMD sticker in the centre, a barcode and the number "44905301".
The chip itself reads
AX2000DMT3C AGOIA 0219UPCW 99473730563
None of those bits of text are recognised by the RMA tool. Does this mean it isn't really a retail chip? I seem to recall it came in an AMD box, and the invoice says "Retail, 3yr warranty" on it. Unfortunately I don't seem to have kept the box which may have had more info on it.
Do any of those pieces of information look the right format to be a CPU serial number? It appears that they are usually 10 digits followed by one alphabetic character.
AMD provides a 3-year limited warranty to all retail PIB processors. If the processor has been in your posession for more than 3 years, it is likely not going to be in the data-base.
Certain replacement processors are no longer being manufactured, such as the Palomino Athlon XP. AMD will replace the processor with an equal or greater model then what you currently have. Though, again, it is provided that they are still being manufactured.
Your best bet will be to contact the nearest AMD Sales Center. Contact information is available at the upper right corner of the forum pages.
The opinions expressed above do not represent those of Advanced Micro Devices or any of their affiliates.