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Topic Title: New processor starting to hang (again)
Topic Summary: Hangs
Created On: 11/20/2011 10:52 AM
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 11/20/2011 10:52 AM
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wpd
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Posts: 4
Joined: 11/20/2011

I recieved a new replacement processor from AMD about 10 days ago.
The system prior to the replacement digressed to not even beeping or POST at startup.
The symptom of the intial problem was that the PC would hang. I would sometimes have to turn power totally off to get it to start. Finnally, nothing worked - it wouldn't even beep or POST.

I have replaced all components including the Power Supply and memory.

I RMA'd the motherboard - it was returned - "no trouble found"
I RMA'd the processor -- AMD replaced it with a bran-spanking new processor

After that - the system booted and ran for 10 days.

NOW - this morning - the system hung --- but I could get windows finally loaded after several attempts. It has hung again afer that

So - I fear that the processor may be going bad again?
Is that possible?
Or - do I have a motherboard issue?

Any suggestions would be greatly appreciated.


Below is my system components.

-Motherboard: MSI 785g-e53 (bios v3.8)
-CPU: AMD Athlon II X4 640
-Memory: Crucial 4GB (2-2GB) DDR3-1333 DIMM Kit
-Video card: Using Onboard video
-Power Supply: OCZ Stealh X Stream 600W
-Hard Drives: Hitachi 1TB 7200RPM SATA
-DVD Burner: MSI DH-22AP Internal DVD Writer
-Screen: ViewSonic VA800 ViewPanel
-OS: Windows 7 (64 Bit)

-------------------------
-Motherboard: MSI 785g-e53 (bios v3.B0)
-CPU: AMD Athlon II X4 640
-Memory: Crucial 4GB (2-2GB) DDR3-1333 DIMM Kit
-Video card: Using Onboard video
-Power Supply: OCZ Stealh X Stream 600W
-Hard Drives: Hitachi 1TB 7200RPM SATA
-DVD Burner: MSI DH-22AP Internal DVD Writer
-Screen: ViewSonic VA800 ViewPanel
-OS: Windows 7 (64 Bit)
 11/22/2011 02:07 AM
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go_for
Alpha Geek

Posts: 3217
Joined: 01/21/2006

Could try updating BIOS to latest (v3.B, means 3.11), then clear CMOS, redo BIOS settings. Confirm there are no Core unlocker function enabled & Easy OC switch disabled.

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Edited: 11/22/2011 at 02:18 AM by go_for
 11/22/2011 09:12 PM
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wpd
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Posts: 4
Joined: 11/20/2011

Well - thought my problem was the Power Supply Unit but a change to the PSU that came with the cabinet ran for a few days then hung.

My bios is already up to date - level 3.B0

I am leaning towards the motherboard.

Could the memory be at fault?
Is it compatible with the Athlon processor?
How do I find this out?

I am searching the AMD site but so far no luck finding this out.

-------------------------
-Motherboard: MSI 785g-e53 (bios v3.B0)
-CPU: AMD Athlon II X4 640
-Memory: Crucial 4GB (2-2GB) DDR3-1333 DIMM Kit
-Video card: Using Onboard video
-Power Supply: OCZ Stealh X Stream 600W
-Hard Drives: Hitachi 1TB 7200RPM SATA
-DVD Burner: MSI DH-22AP Internal DVD Writer
-Screen: ViewSonic VA800 ViewPanel
-OS: Windows 7 (64 Bit)
 11/23/2011 06:48 AM
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TLH
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Posts: 3641
Joined: 11/19/2004

Run OCCT for an hour. If it won't do that then Memtest, or the built in windows memory diagnostic will do for a start just to give you an idea of where to look.

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The opinions expressed above do not represent those of Advanced Micro Devices or any of their affiliates.

1100t on M5A99x-EVO with 2x4gb and 6870 running Win7 on Force120 ssd in Corsair 600t cooled by H100. Folding for team 34106
 11/23/2011 09:49 AM
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wpd
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Joined: 11/20/2011

I have run memtest before (several times) and "no trouble found"

I loaded and ran OCCT for over an hour and "no trouble found"

I don't think I have a memory problem.

-------------------------
-Motherboard: MSI 785g-e53 (bios v3.B0)
-CPU: AMD Athlon II X4 640
-Memory: Crucial 4GB (2-2GB) DDR3-1333 DIMM Kit
-Video card: Using Onboard video
-Power Supply: OCZ Stealh X Stream 600W
-Hard Drives: Hitachi 1TB 7200RPM SATA
-DVD Burner: MSI DH-22AP Internal DVD Writer
-Screen: ViewSonic VA800 ViewPanel
-OS: Windows 7 (64 Bit)
 11/23/2011 10:49 AM
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Canis-X
The Frozen One

Posts: 4142
Joined: 01/19/2009

I think that you have your setting values set to "AUTO" in your BIOS which can cause hangs and post issues. The "Auto" setting, IMO, should only be used for the initial boot to get you into the BIOS so that you can then manually set the Frequencies, Voltages and memory Timings. Leaving the setting values set to "AUTO" allows the system to dynamically set these values at random and can cause instability if the system chooses an incorrect value or does not dynamically change the value fast enough to meet the performance need when you are actively using the system. This can really be a problem with your memory settings. Make sure that you copy down the values on that are on the sticker that is on the side of your RAM and enter those values in the BIOS exactly as they are spec'd on that sticker. Other items to check out.

* Do you have Cool and Quiet enabled, if so disable it and see if that helps.
* Check to see if you have your RAM configured for Ganged/Unganged, switch the value and try it running on the other for a while.
* Make sure if you have a ECC setting for your memory in your BIOS, that is is set to disabled as that also can cause issues with non-ECC spec'd RAM.
* Within the OS for your Power Option in your Control Panel, select high performance instead of Balanced or Power Saver, this will also stop throttling of your CPU freq and voltage.

Try cleaning your RAM sticks contacts with a pencil eraser, you may have some slight oxidation on a contact point that is not allowing the signal to pass through properly.

-------------------------
The opinions expressed above do not represent those of Advanced Micro Devices or any of their affiliates.
 11/25/2011 09:16 AM
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wpd
Lurker

Posts: 4
Joined: 11/20/2011

I made many of your suggested changes and checks.

Still got reboots but now the system won't beep or post again.

So, I suspect the motherboard or another bad CPU.

I will try to RMA this CPU and Motherboard

-------------------------
-Motherboard: MSI 785g-e53 (bios v3.B0)
-CPU: AMD Athlon II X4 640
-Memory: Crucial 4GB (2-2GB) DDR3-1333 DIMM Kit
-Video card: Using Onboard video
-Power Supply: OCZ Stealh X Stream 600W
-Hard Drives: Hitachi 1TB 7200RPM SATA
-DVD Burner: MSI DH-22AP Internal DVD Writer
-Screen: ViewSonic VA800 ViewPanel
-OS: Windows 7 (64 Bit)
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