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Topic Title: I need help RMAing my 970
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Created On: 06/27/2011 11:36 PM
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 06/27/2011 11:36 PM
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So I sent a support ticket message thing to AMD a few days ago and haven't had a response yet, so I'll ask here as well.

Copy/pasted from my ticket...

I purchased the AMD phenom II 970 along with other parts to build a computer. I had it going for a while but my GPU temperatures were getting too high so I switched to water cooling (I never overclocked, if that matters). When I got everything I went to put the computer back together, turned it on and nothing happened. I never did anything that could have damaged the CPU, when I took my computer apart I put the CPU back in the box it came in to protect it. I ended up taking it apart, testing everything multiple times and still nothing, it wasn't posting. I went and bought another motherboard since I figured it was that that was causing the problem, put the computer together again and it did the same thing. I was getting very frustrated so I decided to take it to a computer service place, they tested the cpu and it was dead. I was going to fill out an RMA but when I went through the drop down menus; Processor family, Phenom II; Product (socket) Phenom II x4, but after that it doesn't have the HDZ970FBK4DGM opn option. I'd like to RMA my processor so I can finally get my computer up and running after a month of it being down.

So basically, how do I RMA my CPU?
 07/19/2011 11:06 PM
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this is the information you should need, if it's a boxed product you have a 3 year warranty period should anything go wrong.
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