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Topic Title: Raid & VGA crashing vista 64
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Created On: 08/18/2008 11:43 PM
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 08/18/2008 11:43 PM
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LJRiveraSR
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Here's the short and sweet.

I've tried all the latest drivers BTW - even the hotfix HD4850 drivers - I get the same results.

Short summary.
Vista 64 on regular IDE HDD - no problems at all.
Vista 64 on SATA RAID 10 - standard VGA drivers - no problems.Install or enable ATI Catalyst Drivers - Vista Blue screens, can only log in to Safe Mode if lucky, if unlucky, gotta run start up repair from vista install DVD.
Can boot in to safe mode, disable ATI driver by forcing standard VGA.
Vista boots fine, raid rebuild two drives.

Here's the super long detailed version - I have an open ticket with AMD all day today, getting tired of the "install this driver" non-solution, have a ticket open with MSI for 4 days now, getting tired of the "try these drivers, get new drivers, reinstall vista with these drivers" answers.

Basically, I'm sick of level 1 tech support. I need someone who knows what they are doing. Ask me for event logs, askj me to check bios settings, ask me IRQ and DMA settings, ask me something worth while that can get this stupid issue resolved.

Here's my story -

MB - K9A2 v1

CPU - Phenom x4 9850 2.5 GHz

Corsair Memory - 4x2GB DDR 800MHz (8GB total)

Vid - HD4850 PCIe

Ultra X3 1000watt PS

4xMaxtor DiamondMax 21 500GB SATAII drives

The history -

Started with 1 500GB drive only. Installed vista and aps etc...

Wanted Raid 10 - ordered 3 more drives, imaged vista, created raid, imaged raid - CRASHES.

Restored Image to regular IDE PATA 300GBs to run off IDE channel - Vista works fine - no issues, raid shows up, etc...

Figure I have to start from scratch and install vista on the raid.

I do, I install the raid drivers as part of the vista install.

Everything boots up and works fine.

Video driver set to "Standard VGA"

I install catalyst 8.7

Raid report dropped drives, vista crashes and blue screens,

Boot to safe mode

Set VGA driver back to "Standard VGA" Vista boots fine, no raid issues.

MSI suggests I download latest RAID chipset drivers and aTI catalyst for my card.

I do.

I boot to vista with standard VGA drivers in use. I install catalyst - Crash, reboot. Crash again but this time it takes a little longer. Figure I'll install the ATI Raid Expert ASAP on the next reboot.

I do. It installs just fine, vista appears stable, then I get a pop up from the raid expert, a Drive has failed, Vista goes crazy, Service stop working, reboots.

I go in to the raid congi utility (fastbuild) - One of my drives switches from my raid set (LD) to a JBOD (or something like that) that I did not set. I delete the JBOD, I go in to my settings, one drive failed.

I know the HDD isn't dead. I have a spare and switched them out - I've been through this several times over the past few days so i know the drive is good. So I delete my LD (since there is no other logical way to replace a fialed drive and let fastbuild see it) then recreate it.

Vista boots tham blue screens. I can not get in to safe mode (crashes).

I am now running a startup repair option from the vista install DVD. While I am waiting. I wanted to drop you guys a line.



What is the deal with Vista - 64 booting off an SB600 4 drive RAID 0 config once I install the catalyst drivers?

There is something messed up going on with those drivers and the raid. I need to know how to fix this. In what order to install the drivers, etc...

What gives? Anyone know?
 08/20/2008 01:45 PM
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LJRiveraSR
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One more time to ensure the fact.

First, I must note that mysystem runs fine without any raid. I have a complete and configured Vista 64 bit system runnig wih the latest ATI Catayst drivers and have no issues.

However, I want RAID working for my bootable drive.

Here's the latest one more time.

I successfully installed Vista, loading the raid drivers during the Vista Installation. I did so without the ethernet cable plugged in to Vista would not be able to load any of it's own drivers over the internet.

Vista boots up fine, raid works. great, super fast, love it.
I install the ATI drivers for my card. I don't install trial of WOW or Registration since I already registered. I install everything else.

Installs fine.

Reboot, blue screen - Raid goes critical.

I reboot again, this time in to safe mode. Dhange the ATI video driver to standard VGA. Reboot, Vista loads fine. During the reboot, FastBuild reports RAID issue (rebuilding) so while in vista now, I am not going to do anything (I see the drive light on so I assume it is continuing the rebuild process).

I will wait for that to complete, then I am going to install the 8-7 Hot Fix drivers.

I expect the same results as above. If that happens, I will install raid expert after I disable the ATI Video Card drivers and boot back in to Vista.

I've also tried with and without the DiskPerf.exe from AMD. No difference.

I also have an RMA in for my mainboard because MSI thinks it might be a chip failure issue (I hope it is). But, I am afraid that when I replace the mainboard, I will be back to this experience since it seems to be driver related.

Can anyone at AMD or ATI please help. I have an open ticket with AMD and they haven't responded in two days after I reported their driver install suggestion failed.
 08/20/2008 03:16 PM
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LJRiveraSR
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Just to confirm, I installed the hotfix driver and rebooted. No blue screen this time, just a hard freeze after the vista logo and before the sign on.

Screen wipes clean to a solid color, drive light stops, everything is frozen. Press the reset button, go in to safe mode, disbale ATI driver, enable standard VGA driver, reboot in to Vista, loads fine with log on. Install RAIDXpert - sure enough, Raid is rebuilding.
 08/20/2008 07:22 PM
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LJRiveraSR
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I might be on to something...

I went through my bios, every single setting. I found Speed Spectrum enabled. I disabled it. For the first time ever I was able to boot in to Vista without crashing.

Wierd thing though. It adversely affected my otherwise 100% healthy Raid.

One of my drives dropped out and needed to be rebuilt. When I set it to rebuild (IN RADIXpert) it came up as a JBOD drive rebuilding.

That's messed up, why would it do that? I am not going to mess with it. I'm going to let it run its course and see the health of my raid afterwards (to see if the drive gets put back in to the set and my health goes back to nromal.

I will report back once I know something.

I hope I am at the end of this issue. Won't know for at least an hour or so. I see a lot of people reading my post but no replies. Is this really that unique of a problem that no one here knows anything about it or has any suggestions?

I've been using AMD for a long time, and only a few years ago started using ATI cards. I've never experienced this before. It kind of hurts my vision of the AMD/ATI to know a vender provided solution or suggestion hasn't come in two days.
 08/20/2008 08:14 PM
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LJRiveraSR
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Nope, system hung while rebuilding and now blue screens on boot up.
 08/21/2008 10:42 PM
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LJRiveraSR
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This is a brand new system will all brand new drives - What can be causing thie!?!?!?
I'm running on a Standard VGA Driver until this issue get some attention from AMD.
I have to say their customer support is Terrible. I have an open ticket going on 3 days unanswered.

# Source Severity Time Description
1 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 22:48:28 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0ded0d9 cleared
2 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 22:48:25 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0decbb9 cleared
3 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 22:48:25 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0dec699 cleared
4 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 22:48:25 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0dec178 cleared
5 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 22:48:23 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0debc58 cleared
6 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 22:48:22 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0deb0fd cleared
7 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 22:48:20 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0deabdd cleared
8 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 22:48:19 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0dea6bc cleared
9 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 22:48:19 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0dea19c cleared
10 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 22:48:17 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0de9c7c cleared
11 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 22:48:16 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0de975c cleared
12 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 22:48:16 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0de8c00 cleared
13 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 22:37:25 Rebuild on logical drive "ATI LD 1" started
14 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 22:37:25 Warning: 12 disk error logged on disk (Port Number 4,Target ID 1)
15 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 22:37:25 Disk (Port Number 4,Target ID 1) plugged in
16 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 22:37:20 Logical drive "ATI LD 1" goes critical
17 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 22:37:19 Disk (Port Number 4,Target ID 1) unplugged
18 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 21:39:15 Task 30 timeout on disk (Port Number 4,Target ID 1) at LBA 0x0a7b527f (Length 0x1)
19 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 20:51:03 Task 30 timeout on disk (Port Number 3,Target ID 1) at LBA 0x015c13f (Length 0x18)
20 AMD SB600 SATA Controller - Controller 1 Error 2008/08/21 18:57:25 S.M.A.R.T threshold exceeded on disk (Port Number 3,Target ID 1)
21 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 18:53:18 Warning: 12 disk error logged on disk (Port Number 4,Target ID 1)
22 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 18:47:52 Rebuild on logical drive "ATI LD 1" completed
23 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 18:47:52 Logical drive "ATI LD 1" goes online
24 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 18:16:54 Rebuild on logical drive "ATI LD 1" 90%
25 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 17:52:39 Rebuild on logical drive "ATI LD 1" 80%
26 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 17:30:01 Rebuild on logical drive "ATI LD 1" 70%
27 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 17:09:07 Rebuild on logical drive "ATI LD 1" 60%
28 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 16:49:01 Rebuild on logical drive "ATI LD 1" 50%
29 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 16:29:22 Rebuild on logical drive "ATI LD 1" 40%
30 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 16:09:55 Rebuild on logical drive "ATI LD 1" 30%
31 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 15:51:16 Rebuild on logical drive "ATI LD 1" 20%
32 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 15:34:03 Rebuild on logical drive "ATI LD 1" 10%
33 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 15:30:00 Task ec timeout on disk (Port Number 4,Target ID 1) at LBA 0x00 (Length 0x0)
34 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 15:29:50 Task 30 timeout on disk (Port Number 4,Target ID 1) at LBA 0x053ef (Length 0x8)
35 AMD SB600 SATA Controller - Controller 1 Error 2008/08/21 15:19:36 S.M.A.R.T threshold exceeded on disk (Port Number 3,Target ID 1)
36 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 15:15:35 Rebuild on logical drive "ATI LD 1" resumed
37 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 15:15:34 Logical drive "ATI LD 1" goes critical
38 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 15:15:34 Warning: 12 disk error logged on disk (Port Number 4,Target ID 1)
39 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 15:06:23 Rebuild on logical drive "ATI LD 1" started
40 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 15:06:23 Rebuild on logical drive "ATI LD 1" completed
41 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 14:45:19 Rebuild on logical drive "ATI LD 1" 90%
42 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 14:27:51 Rebuild on logical drive "ATI LD 1" 80%
43 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 14:11:00 Rebuild on logical drive "ATI LD 1" 70%
44 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 13:56:06 Rebuild on logical drive "ATI LD 1" 60%
45 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 13:41:24 Rebuild on logical drive "ATI LD 1" 50%
46 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 13:26:00 Rebuild on logical drive "ATI LD 1" 40%
47 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 13:13:15 Rebuild on logical drive "ATI LD 1" 30%
48 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 12:48:22 Rebuild on logical drive "ATI LD 1" 20%
49 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 12:36:02 Rebuild on logical drive "ATI LD 1" 10%
50 AMD SB600 SATA Controller - Controller 1 Error 2008/08/21 12:24:44 S.M.A.R.T threshold exceeded on disk (Port Number 3,Target ID 1)
51 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 12:22:20 Task e7 timeout on disk (Port Number 4,Target ID 1) at LBA 0x00 (Length 0x0)
52 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 12:21:48 Task e7 timeout on disk (Port Number 4,Target ID 1) at LBA 0x00 (Length 0x0)
53 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 12:20:40 BSL update on disk (Port Number 4,Target ID 1) at LBA 0x0ded0d9
54 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 12:20:40 Task 40 disk error on disk (Port Number 4,Target ID 1) at LBA 0x0ded0d9 (Length 0x1) with status 51; Error register: 40
55 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 12:20:40 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0ded0d9 cleared
56 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 12:20:40 BSL update on disk (Port Number 4,Target ID 1) at LBA 0x0decbb9
57 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 12:20:40 Task 40 disk error on disk (Port Number 4,Target ID 1) at LBA 0x0decbb9 (Length 0x1) with status 51; Error register: 40
58 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 12:20:40 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0decbb9 cleared
59 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 12:20:40 BSL update on disk (Port Number 4,Target ID 1) at LBA 0x0dec699
60 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 12:20:40 Task 40 disk error on disk (Port Number 4,Target ID 1) at LBA 0x0dec699 (Length 0x1) with status 51; Error register: 40
61 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 12:20:40 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0dec699 cleared
62 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 12:20:40 BSL update on disk (Port Number 4,Target ID 1) at LBA 0x0dec178
63 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 12:20:40 Task 40 disk error on disk (Port Number 4,Target ID 1) at LBA 0x0dec178 (Length 0x1) with status 51; Error register: 40
64 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 12:20:39 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0dec178 cleared
65 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 12:20:39 BSL update on disk (Port Number 4,Target ID 1) at LBA 0x0debc58
66 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 12:20:39 Task 40 disk error on disk (Port Number 4,Target ID 1) at LBA 0x0debc58 (Length 0x1) with status 51; Error register: 40
67 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 12:20:39 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0debc58 cleared
68 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 12:20:39 BSL update on disk (Port Number 4,Target ID 1) at LBA 0x0deb0fd
69 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 12:20:39 Task 40 disk error on disk (Port Number 4,Target ID 1) at LBA 0x0deb0fd (Length 0x1) with status 51; Error register: 40
70 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 12:20:39 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0deb0fd cleared
71 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 12:20:39 BSL update on disk (Port Number 4,Target ID 1) at LBA 0x0deabdd
72 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 12:20:39 Task 40 disk error on disk (Port Number 4,Target ID 1) at LBA 0x0deabdd (Length 0x1) with status 51; Error register: 40
73 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 12:20:39 BSL log disk (Port Number 4,Target ID 1) at LBA 0x0deabdd cleared

Edited: 08/21/2008 at 10:56 PM by LJRiveraSR
 08/21/2008 11:05 PM
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LJRiveraSR
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And now this - Case is sealed tight, nothing was unplugged. Is a 1000W power supply not enough? What the heck?

# Source Severity Time Description
1 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 23:03:10 Rebuild on logical drive "ATI LD 1" started
2 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 23:03:10 Disk (Port Number 4,Target ID 1) plugged in
3 AMD SB600 SATA Controller - Controller 1 Error 2008/08/21 23:03:04 Rebuild on logical drive "ATI LD 1" aborted at 3% because of error
4 AMD SB600 SATA Controller - Controller 1 Warning 2008/08/21 23:03:04 Disk (Port Number 4,Target ID 1) unplugged
5 AMD SB600 SATA Controller - Controller 1 Information 2008/08/21 22:48:28 BSL log disk (Port Number 4,Target ID 1) at
 09/04/2008 10:27 AM
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LJRiveraSR
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Here's an update for anyone interested, I also posted this in the ATI graphics forum since those are the only folks to respond to this posting...

Stay away from the MSI K9A2 v1 mainboard if you want RAID 10 (0+1) and vista 64 bit. It doesn't work. I am wating on a response from MSI to see if I can upgrade to a different mainboard for minimul cost, looking for SB750 chipset. Else I am probably going to sell it on eBay and order the Asus M3A79-T Deluxe.

I will also be returning to NVidia for my graphics solution. Here's the complete log from MSI tech support - can you believe these idots?


End User 09/04/2008 Well, now your RAID does not even see all 4 drives at all. I deleted the logic disk to try and start all over again because the ATI/AMD drivers you told me to install crashed the system hard. I could not even get in to safe mode so I had to start all over again from scratch. Now the Raid configuration utility can not see more than 3 drives. I tried changing the order of the drives, the power cables, everything, nothing works. I know the drive is good because when i disable raid and configure for normal IDE SATA mode, the mainboard sees all 4 drives with no problem. Your K9A2 Platinum is a flawed product that does not support RAID 10 under Vista 64 bit. It does not work even when there is no Operating system installed. What are you going to do for me?

End User 09/04/2008 You have got to be kidding me. Did you not see the point where I had an open ticket with AMD/ATI and they tell me that there are no chipset drivers for the SB600 that work with Vista 64 bit and the 790FX chipset? They sent me to you to get MSI drivers and those don't work. Please stop sending me around in circles. I want a resolution.

MSI Tech. 09/03/2008 Kindly use the updated AMD chipset driver off on AMD's website after the OS has been installed: http://game.amd.com/us-en/drivers_chipset.aspx

End User 09/03/2008 OK, I received my HDD and proceeded to install vista as per your exact instructions. I was able to create the Raid 10 with no problems. I used the latest drivers directly from your website. I installed vista no problem, as soon as i install your drivers from your website (yes the newest ones for the ATI Chipset for the K9A2 Platinum (version 1, not 2 because that is what it says on the mainboard) and I reboot, Vista Blue Screens (crashes) and two drives fall off the array (Sata Ports 3&4) and now I can not boot in to windows. Nothing else was installed and I am running minimul hardware. This is a brand new mainboard. I am running bios 1.5 - See my post on 8/22 - Your mainboard K9A2 v1 does not work with SB600 SATA Raid 10 and Vista 64 Bit and an ATI video card. What do you propose we do now? It's been a month and i can not run this brand new computer I purchased with your mainboard. Can you send me a mainboard that does work with this configuration? Possible a newer Raid chipset? do not ask me to RMA this for a replacement of the same model, it does not work, AMD/ATI even knows it does not work with their drivers, and all you keep doing is sending me there drivers (it's there drivers that are on your site).

End User 08/26/2008 I received the replacement maniboard. I'm unable to proceed with the install because another HDD was damaged by the old Mainboard (that's 3 total) - two of the HDDs are out for RMA and now I have to send out this 3rd one. I will continue as soon as I get one of the drives back (I have 3 good HDDs in the system now and will be returning the 4th tomorrow). You see the trouble I have gone through with the other mainbaord. To say the least, I'm not very happy at all.
End User 08/24/2008 I've done it all. It's not just limited to the raid anymore. Seems there is a problem with the SATA contoroller. Even when up and running fine, if I add more than 1 HDD, the system becomes unstable, and the HDD disconnects fro the system at random times. I've replaced the HDD several times with no improvement. I will give this another try once the new RMA arrives and try again and update this post.

MSI Tech. 08/24/2008 Dear Customer, make sure the updated bios v1.5 has been applied first: http://global.msi.com.tw/index...ncat_no=1&prod_no=1332 **please make sure you have deleted all raid array and re-created a new raid array and perform the OS installation with the proper raid driver install: http://global.msi.com.tw/index...ncat_no=1&prod_no=1332 **Do not use any other 3rd party recovery application or restore feature, just perform a standand Microsoft Vista OS installation with proper drivers been used for the mb. Also, install and use minimum components which leave only 1 stick of memory, HDD that are in raid array and remove the rest of the none-setup required components out and retest. If all steps have been tried and problem still persists then please kindly get in touch with your purchase vendor for warranty/rma service or refer to our website for manufacturer warranty RMA info/request: http://www.msicomputer.com/support/CustomerS.asp
End User 08/22/2008 OK MSI - According to AMD/ATI - I need to get my drivers from you because the SB600 drivers are not compatible with the 970 chipset. Problem is you are distributing AMD/ATI drivers for Vista with you k9A2v1 Mainboards. Simply put, they don't work. This is why my system does not work. I just resintalled Vista, and I used your Vista disk that came with the mainboard to install the chipset drivers and my system crashes. Here is my trouble ticket with AMD/ATI and what they had to say about the issue. Ticket Summary Ticket #: 737-1358048 Status: Response Sent Date Created: 8/18/2008 3:31 PM EDT Date Updated: 8/22/2008 2:57 PM EDT Dear Leonard, The video card can run the 8-8 Catalyst drivers from our website. It's the MSI motherboard drivers with the SB600 drivers that you were asking for that are not available from our website. The only relationship between the raid configuration and the video card is the motherboard. Everything points to the driver install of the 790 chipset. Install these drivers only from MSI and not AMD directly. If issue persists, I would contact MSI for further information. https://a248.e.akamai.net/f/674/9206/0/www2.ati.com/gamesite/Catalyst_88_release_notes.html Our release notes indicate that our IGP/motherboard drivers do not currently support the 790 chipset. I would advised to obtain any drivers for this chipset via the MSI website or use the disk at this point. Currently there are no drivers for this chipset available for Windows Vista. AMD Chipset Product Support AMD Chipset Product Support ATI Radeontm HD 3200 Series AMD 580X Series Chipset ATI Radeontm HD 3100 Series ATI Radeontm Xpress 1150 Series ATI Radeontm HD 2100 Series ATI Radeontm Xpress 1100 Series ATI Radeontm Xpress 1250 Series ATI Radeontm Xpress 200 Series ATI Radeontm X1250 Series AMD 690 Series Chipset ATI Radeontm X1200 Series Regards, Alex W Customer Care
End User 08/19/2008 I am going to see if the I can still RMA it to the Reseller before I RMA it to MSI because I need the system up and running now (can't wait for replacement) and the reseller will cross ship a new one. Remember, I can run on a normal IDE drive (which I am doing now) with RAID disabled. A very temprary solution I hope.

MSI Tech. 08/19/2008 Dear Customer, At this point seem like issue then is board related please go out to the link below and request an RMA number to have the board come in. Thank you, http://216.158.218.54/msinet2/rmaform_p.aspx
End User 08/18/2008 It's not working, I get the same results as my last 2 reports with the attachment. AMD got back to me and gave me a link to a driver to try and that isn't working either.

MSI Tech. 08/18/2008 Dear Customer, The issue does seem to be driver related if you can do maybe try another Windows installation and install the latest driver first. Thank you,

End User 08/18/2008 Well, now I'm stuck. The latest ATI drivers crashed the system. I was able to go in to safe mode and force the install of the latest chipset drivers and now windows crashes even for safe mode. I've been running a repair to try and get back in but it's been running for nearly an hour now. Can't cancel it, have to wait for it to somplete.

MSI Tech. 08/18/2008 Dear Customer, If you can next go ahead and try downloading the latest ATI drivers for both the chipset and the video card off the AMD/ATI web site and see if issue persists using their latest drivers. If issue persists then reply back and we will see if there is an updated bios that includes a raid bios update as well. Thank you,

End User 08/17/2008 Problem = RAID controller + ATI Chipset Drivers (Please read attached report)

End User 08/16/2008 Well, I thought I have made some progress. The rebuild actually finished after running for many hours. Booting in to vista would lock the system. I was able to boot in to safe mode and the system appeared pretty stable. When I rebooted and tried to go back in to vista normally, I blue screened. On the reboot, the Raid reported a drive as not responding or failed. I shut down and replaced the drive just i case. I got the same message from the fstbuild utility, so I figured it wasn't the drive. I put the original one back in (after powering off) went back in to the RAID config (same faild message) and deleted the LD and recreated it (how else are you supposed to replace a hard drive when it's reported as failed by the fastbuild utility?), the raid set is fine but windows is now corrupted. Why is this so difficult? How am I supposed to know if replacing the Mainboard will fix the issue. I would hat to have to replace it and run in to the same problems. What options do I have at this point? I figure I won't hear back until sometime Monday. So I am going to wipe out windows vista and start from the very begining with a fresh install. I hope to have good news before Monday else, I need your suggestions.
End User 08/16/2008 How long should a rebuild take given my above configuration? It would really be helpfull if there was a progress indicator. Should I be able to run windows during a rebuilding status? Also, A windows based Radi Utility for this mainboard would be very helpful.

End User 08/16/2008 I just finished restoring my windows to a RAID 5 successfully. I rebooted and now the status of the RAID is critical - Rebuilding. However, no drives are reporting failures or disconnects. So I am going to let it stay there rebuilding. I tried to update the site last night but it was unavailable - this was last night's update: ************************ Every time I configure a RAID 10 - windows crashes and one of the drives appear in the raid as not responding or failed. I can change the drives and the same thing happens. I can delete the Logical Disk and recreate without changing drives and evertyhing is fine. It seems to always be the 4th SATA connecter. I changed the cable and am trying one last time now. If you can please escalate this to a higher level technician who is profficinent with my configuration, please do. I want to know, step by step. Starting from nothing. What you want me to do to install Windows Vista 64 in a Raid 10 configuration with your hardware. At this point, nothing I have done or what you suggest has worked for me. I need definitive proof that the mainboard is the problem so I can get an RMA with the reseller. I just don't want to get a new mainboard and have to do this all over again. I've follow the manual, and the raid seems to fail during the vista install (a drive stop responding). This mainboard has been a nightmare, please help.

End User 08/15/2008 I have the latest drivers. The problem is not the optical drive. I started all over again. This time, Ionly create a RAID 0 with two drives. I was able to restor my windows full PC backup to the raid 0 with no problems. Everything works fine. Here is the problem. I don't want Raid 0 - I don't want Raid 1 All I want is RAID 0+1 I am going to use the same method for creating my RAID 0+1 that I used to create the RAID 0. That is, during the windows Vista install, I chose recover my PC. Then I installed the Drivers from the CD, then I ran command prompt and diskpart. Icleared the partitions off the disk and recreated them with offset 1024. I then continued with the vista restore. Everything worked fine. I need to get RAID 10 working no matter what. I am downloading your latest drivers again. I have these drivers and I will install them via a USB drive instead of using the CD like you suggested. Hopefully this will work for me as i am getting tired of completely redoing everything over and over again. I am even using the computer right now to respond to this buit RAID 0 is not the goal. Please understand. I need more technical assistance, my optical drive is not the issue, my drive backup and image (which I am saving and not using) is not the issue. The issue is when ever I create a RAID 10. I will update you when I am done. Again.

MSI Tech. 08/15/2008 Dear Customer, Please if you can try using an IDE optical drive and also go out to the link below and download the latest raid driver the download link is below. Also if you have a card reader connected to the USB header on the board or any other type of drive do disconnect. Thank you,

End User 08/15/2008 I am using the optical drive via USB. I had partial success. I created a windows full PC backup Backup to an IDE HDD (which is what I am running on now until I cna get RAID working). I booted off the vista DVD, selected system restore option from backup, installed the raid drivers and it seemed to work. The C: partition was created the same size as my C: partition on the IDE which is 300GBs. So I went in to disk manager and expanded the size of the volume to the full capactiy of 1TB. The system crashed and the RAID reported 3 Hard Drives failed or disconnected. Here is my onservation thus far. Once the raid is working, and drive access, partition alteration and data transfers causes the drive to go off-line and break the raid. The Raid controller reports drives off line (which isn't true because I can delete the LD and recreate it without issue using the same drives). I will try what you have said (just a 2 disk mirrored set) but in the end, that does me no good. I need Raid 0+1 at the very least.

MSI Tech. 08/15/2008 Dear Customer, One question what type of optical drives are you using SATA or IDE? Next if you can try just with 2 drive and create an array and the optical drive you are installing from. See if issue occurs under that type of configuration if does then would seem like a board issue since you stated issue occurs without the image installed. Thank you,
End User 08/15/2008 OK - Here is what I did - Updated to 1.5 Bios - Seemed to go fine. One strange thing that happened is that the RAID utility reports the RAID as fuinctional, but does not display the drive information or status while booting anymore. Next - I create the RAID fine (0+1) and boot in to windows Vista fine. Here's where the trouble begins. Apply an image works fine, it kills the RAID after a reboot (Drive gets corrupted, RAID fails, needs to be recreated) If I do not apply an image and simply try to partition and format the RAID - it dissapoears from windows and cirrupts the drive, RAID needs to be deleted and recreated - reports drive failure or disconnection where theere is none. So I recreate the RAID from scratch again - this time I do not boot in to windows. I boot off the windows installation disk (to try and install to radi from the begining). Windows starts to write to the RAID (Yes I install the RAID drivers from the CD cprrectly), then returns an error, it can not write to the raid, I shut down and turn back on, RAID corrupted, reports drive failure or disconnect. I have spare hard drives so I am replacing them, but they are not really failed, seems something on the mainboard is failing. Finally, I disable the raid, boot in to windows. I initialize all 4 SATA drives and partition them. When I go to format them, I can only format drive 0 and 1, the other drives dissappear from windows as if they get disconnected. It looks like the mainboard may be failing (Sata and or RAID controller) What else can I do before sending back to the place of purchase?

End User 08/14/2008 I am using Raid 0+1 (10). Promise is disabled (extra Raid Controller). Acronis TureImage does work with RAID. I will try to recreate it again with your suggestions of exiting after each change. I will also try updating the bios. I will let you know how it goes after I have done all these things.

MSI Tech. 08/14/2008 Dear Customer, Frist what type of an array are you creating? The ATI SB600 will ony do a raid 0, 1 or 0+1 so please make sure that either of those are being created. Also we you may want to check the software you are using to clone if you can try Ghost and also make sure that you do have the Promise controller disabled in the bios the setting is located in the Integrated Peripherals. Just be sure to save and exit after changing setting. Finally if issue persists go out to the link below and download the latest bios 1.5 and do update the bios. Be sure to clear the CMOS right after the bios has been updated and do unplug the power cord when clear. Then enter the bios load the Optimized Defaults set up for raid disable the Promise set up boot sequence then save and exit. Thank you, http://global.msi.com.tw/index...ncat_no=1&prod_no=1332

End User 08/14/2008 Raid setup completes fine. Windows Vista can setup the drive but ti can not format the drive. Acronis TrueImage Home can see the drive and clone it. After reboot, RAID reports error and goes in to a rebuilding state indefintely.
 09/04/2008 06:09 PM
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LJRiveraSR
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Take a look at the response I got from MSI Tech Support.



MSI Tech. 09/04/2008 The controller does not support raid 10 so setup the raid array as the controller can support: SB600 supports 4 SATA II ports (SATA1-4). Transfer rate is up to 300MB/s. - Supports up to 4 SATA - RAID 0 or 1, 0+1 is supported - RAID function` work w/ SATA/SATAII HDDs . Promise T3 controller supports 2 SATAII (SATA5/6)(SAS ready) & 2eSATA ports - RAID 0, 1, or 0+1 is supported - RAID function work with SATA/eSATA HDDs




I will never oprder anything with their name on it again.
 09/04/2008 06:42 PM
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kazgirl
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Hi I ran into a similar problem when installing the Vatalyst Drivers for ATI cards...

Did you by ancy chance select the Express Install method...

With the Catalyst Full Package, it includes IDE drivers, as part of the express install...

I was running RAID 0+1 on my SB600 mobo, at the time and installed the Catalyst drivers after getting new 4850 gfx cards....

I found that when I re-booteds after installing the drivers that my system wouldn't boot, giving repeating BSOD's...

I tried doing an Acronis Recovery, but that failed to recognise my Boot Drive....so that led me to thinking that there was a problem with my RAID...

I finally realised that when the Catalyst Drivers were installed that the IDE Drivers that come as part of the Catalyst SOftware Suite and that get installed in an express install, must have over-written the RAID drivers installed during OS installation....

The way I fixed it was to run a repair install of Vista and when it tries to locate a Current OS, it comes up as no disk found, but you can then select the load drivers option the same as when you first install the RAID drivers during OS install, so again install the RAID drivers and as soon as this is done the Repair process can complete, as it now detects the Windows Installation on the RAID array now that the drivers have been restored.... go ahead and complete the repair install, then once completed and prompted, re-start the PC and it should boot OK again....

I hope this works for you as it did for me....

Good Luck...

PS when you need to install the Catalyst Drivers for the graphics cards in the future select the Custom Install method and ensure that you uncheck the box for the IDE Drivers, so that they don't over-write the RAID Drivers....

-------------------------

3DMark06 = 20717 / 3DMark Vantage = P13618 / My Overclock Guide / My Troubleshooting Guide
 09/04/2008 07:31 PM
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LJRiveraSR
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I really do appreciate your response - Thank you. My problem now is simply that the raid controller itself is no longer working at all. It refuses to see one of my brand new hard disks. No matter what I do. It worked at first but after the first vlue screen, the drive disappeared from the system. I have an RMA drive coming back on the 9th.

I will try to do exactly what you did. if it works (assuming your a female from your name), you will become the newest member of my personal Goddess Pantheon. If your a guy with a wierd user name, High five coming your way.

I will be sure to report back and let you kow how it goes.

Thank you again.

EDIT***************

No good, with or without the north bridge filter, it crashes the system. And running a repaire from the vista installation disk does not fix it either.

Edited: 09/05/2008 at 01:17 PM by LJRiveraSR
 09/05/2008 11:55 AM
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LJRiveraSR
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Well I resolved the missing HDD issue on my own. I remember I setup the drive as a spare to try and fix my issues and never deleted the spare which is why the traid controller no longer saw it. Once I corrected that I started this whole thing all over again from scratch.

A user in the ATI forums reported that when I do the CCC installation, uncheck the north birdge filter. He says that's the one that messes up the raid controller driver. So I am going to try that first. If I blue screen, I will attempt the vista repair with the original SB600 drivers like you posted.

I'll report back once completed. Thanks again.
 09/05/2008 04:28 PM
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kazgirl
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Hi,

Its definitely not the Northbridge Filter driver that causes the problem, I've installed that one myself, and it causes no problems.

As I said before it was the IDE drivers that cuased the problem. They are storage drivers and they replace the AHCI Drivers installed for RAID to work.

One other thing that I should mention as well, is that if you have a SATA CD/DVD Drive, this will cause problems as well.

Its a known problem with SB600 and AHCI, and as the RAID uses AHCI, this causes a problem.

I use an IDE DVD-RW, and SATA HDD's, another thing you need to make sure of is that you have the HDD's connected to the correct SATA ports, particulalry if the RAID array is going to be your boot drive.

On the ASUS mobo the HDD's had to be connected to SATA Port 1 and 3 and not as you might think Port 1 and 2.

Not sure if it'll be the same thing with the MSI mobo SATA port configuration, but it might be worth trying....

I found that I got Vista to install sucessfully only once when I used a SATA DVD-RW and RAID, but it was unstable and buggy and kept BSOD'ng or freezing, which started me off on a whole lot of reading and googling, until I found out about the SB600/AHCI problems.

Then after replacing the SATA DVD-RW with an IDE DVD-RW, and re-installing Vista with RAID it was fine until I installed the Catalsyst Drivers with the Express Install, and then I had the same problem you had, that it failed to boot when prompted to re-start after installing the ATI Drivers.

So the 3 things, I think will get you up and running again are:

    1. If using a SATA CD/DVD Drive replace it with an IDE one.
    2. Run a repair install and re-install the RAID Drivers using the floppy or USB key you have the AHCI drivers saved on to restore the RAID. You won't need to rebuild the array or anything, just restoring the drivers will allow Windows to detect the RAID array and boot.
    3. Check the SATA Port configuration and that the appropriate drives are selected in the fastbuild utility, i.e. SATA Port 1 and 3 for the O (Stripe) part of the RAID and Sata Ports 2 and 4 for the 1 (Mirror) part of the RAID - its fiddly I know, as its difficult to tell which drive is plugged into which port as the specs of the HDD's are identical, try plugging 2 drives in at a time into alternating ports and run the Fastbuild utility to see how it detects them and note the postions, and then swapping and notice the new positions, so that you can correctly identify the port configuration. The SB600 RAID is a real nightmare to configure, and it took me forever to get it up and running as well.


I think your best option at this point would be to start from scratch and do a complete clean install of Vista again, as its possible all the different RAID configurations you've tried will have messed things up quite a bit....

I will wait to hear how you get on and hope that you get it working.

Take care

-------------------------

3DMark06 = 20717 / 3DMark Vantage = P13618 / My Overclock Guide / My Troubleshooting Guide

Edited: 09/05/2008 at 04:55 PM by kazgirl
 09/05/2008 05:12 PM
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LJRiveraSR
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Using IDE DVD-Rom not sata.

How did you get 4 drives plugged in to only 2 ports? This maoinboard says to use ports 1-4 for RAID 10.

I tried restoring the vista (repairing) but it lockes on boot (doesn't even blue screen).

I just went and ordered an NVide GTX 260. Their drivers should not comflict with the ATI drivers at all. So I can only hope this will be the resolution for me, then I culd sell the HD 4850.
 09/05/2008 08:46 PM
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kazgirl
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Hiya..

I'm at the moment running RAID-0

But on the ASUS SB600 mobo, the ports are configured in a master/slave arrangement for some reason...

The SATA ports 1 and 3, which are coloured RED on the ASUS mobo are the Master Ports and the Ports 2 and 4 coloured BLACl are the Slave ports.

The Master ports are for Boot Drives and the Slave Ports are for Data drives, so that in a RAID config where the RAID array is also the boot drive, then both the HDD's that comprise the boot drive need to be in the RED Master ports (Ports 1 + 3 on the ASUS) and the Mirror HDD's would then need to be on the BLAXK Slave ports (Ports 2 + 4)....

So when you tried the Repair Install it wouoldn;t boot form the Vista Install DVD, thats really strange, I've never had that happen.... it always gets to the point where it boots to the Welcome screen and asks if you want to Install Now, and you there's the Repair option at the bottom part of the screen...

Then it tries to detect any current OS, which it fails to do as it can't detect the boot drive as there are no RAID drivers present, so then when it gives the blank box, you can click on the Load Drivers at which point you insert the floppy or usb with the drivers and browse to install them..... and then once it completes adding the RAID drivers it normally shows the OS then, so selecting that and continuing with the Repair process, after which it normally re-boots....

This is of course provided your original installation is still intact after all the various RAID configs you've tried in between I think its likely corrupted now...

I think the best thing you can do is to completely wipe the HDD's with a low-level (1s + 0's) format, and then start from scratch with a fresh Vista Install....

I do hope you get it up and running soon....

Best wishes

Karen

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3DMark06 = 20717 / 3DMark Vantage = P13618 / My Overclock Guide / My Troubleshooting Guide
 09/05/2008 09:00 PM
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LJRiveraSR
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Thanks for the continued communication. The K9A2 Platinum mainboard does not have a master slave relation on the sata ports, they are all 4 blue, then there are 2 black ones for the Promise T3 raid controller which supports 2 SATA drives for a RAID 1 or 0 config, they also support iSCSI, but I'm not concerned with those at all.

The SB600 config utility is the worst I've ever seen. It merely let's you select 4 drives to do raid 10, there is no way to manually assign the drives to do be for any specific function.

I have wiped out and done fresh installs with every attempt. I've installed vista over 20 times in the past month working on this issue.

I am about to do it again, since MSI posted drivers this morning and they want me to try them.

My new video card will be here Wednesday. I sincerely hope that will resolve my issue. Until then, who cares, I'll just keep trying everything they ask me to. And anything you guys propose.

EDIT************
Well that didn't work. No matter how I do it or what I do afterwards, Vista crashes when I am running raid 10 AND have the HD 4850 drivers loaded for booting off it.

If I am booting from a normal IDE drive, I can have the video card drivers loaded and have the raid 10 running with no issues.
If I boot off a single Sata drive, there is no raid to configure and I have the video card drivers, no problem.
If I configure a 2 disk raid 0 or a 2 disk raid 1 to boot off of, I can install and run the video card drivers no problem.
It's when I configure a 4 disk raid 10, I can install and run off vista no problem, but as soon as I install any video card drivers for the HD4850, the system crashes with blue screens on boot up.
If I install just the display drivers only, with or without the control center (using the exe from ati or using device manager just for the driver file), Vista will boot, I can log in, then right after the log in (when the screen typically flickers while initializing the video card drivers in the OS), the systems hangs. Sometimes a blue screen of death, Sometimes just a black screen. Under this scenerio, sometimes I can not log in, I get the BSOD and it states failure to initialize video card drivers.

My new NVidia gtx260 will be here Wednesday. I can only hope this will not cause the same issue and I will be running raid 10 with a video card that has its drivers installed.

If not, I am going to buy a new SLI mainboard, and dump the ATI chipset all together as previously stated.

Edited: 09/06/2008 at 04:49 PM by LJRiveraSR
 09/11/2008 12:34 PM
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LJRiveraSR
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The nightmare continues...

I replaced the Video Card (No More ATI HD4850). I now have and NVideo GTX 260.

I was able to boot in to windows vista no problem with Raid 10 and these NVidia Display drivers.While working on the system. I began to hear strange sounds coming from the computer.

First this I though I heard was an owl. It really sounded like an owl Whooting. "Whoooo, Whoooo", shortly after that, one or more of the hard drives starting sounding like R2D2 with a bunch of short little random beeps and such. I could also hear the drive heads moving while this was happening.

Vista Blue Screens and reboot. Upon reboot, the Raid setup utiltiy reports the same old problems. Drives failed or disconnected. The LS shows two missing hard drives. I can not fix it.

I decide to ditch the raid and just install all 4 drives as independant sata drives. After a lot of work (wiping 4 500GB HDDs, recreating partitions and reformatting takes a very long time on this system) - I was up and running again.

Problem is, Drives are disappear (being disconnected on their own).
I added the drives one by one (install Vista on one drive, when setup and stable, I shut down, connected the second, added to vista and formatted, when done, I shut doen and added the third, etc...)This seemed to work well until I added the third.


Third drive started making the owl sound, then it would disconnect from the system. I replaced it with a brand new drive (I have 2 new spares so I used one here).That seemed to work fine.

Then I added the fourth drive. This time, when the owl sound would start, both drives (3 & 4) would disappear from the system.
I replaced the 4th drive with a brand new one (my second spare). Now that I have all 4 drives installed and working and seemingly stable, The drives connected to Sata Ports 3 & 4 continue to drop off the system at random times.

Mind you, this is a new mainboard that replaced a prior mainboard which exhibited the exact same issues.
 09/20/2008 07:37 PM
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LJRiveraSR
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I replaced my 1000W PSU with a 1600W.

The new PSU stabalized the entire sytem. All 4 HDDs are workingfine,nolonger droppingoff the system. I have 2.5 weeks left this semster then I have 2 weeks off. I will attempt to go raid again at that time.
 09/21/2008 11:56 PM
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bnborg
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I should have been looking here first. My situation isn't quite the same but its close enough. I'm running Windows Server2008x64 on a Phenom x4 9600 on a Gigabyte GA-MA78Gm-S2H mb (SB700). I am using a 160g Raid1 mirror as the boot drive. It's not mirrored now but it was when I installed.

I agree with you, Kas that the problem seems to be the AMD IDE driver. After I replaced it with the standard Standard Dual Channel PCI IDE Controller, the system stabilized. I also changed the ATI display driver from the latest 8/29/08 8.9 version to the 3/18/08 version (what is up with ATI version numbers anyway).

Before that Windows was complaining about atipdl64.dll: "Application popup: Mystify: Mystify.scr - Bad Image : C:\Windows\system32\atipdl64.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support." I don't know how significant this is. I probably need a different screensaver. I was also getting several Stop 0x50, Page fault in non-paged area, BSODs.

My question now is how do I get into RAISXpert? When I click on the Start Menu shortcut, it opens Internet Explorer, which complains about an invalid certificate. After I select Continue anyway I get a login screen. Not having set up a user ID in the RAIDXpert installation, I have no idea what it's looking for. My Windows login IDs do not work. I can't find any documentation or help files for it either.

Does anyone know about this?

-------------------------
Two each: Phenom II x6 1090T on MSI 870A-G-54 with 16 GB DDR3 and Windows Server 2008 R2 x64

Two each: Asroch E350M1 with 8 GB DDR2

Athlon II x4 630 on Gigabyte GA-870A-UD3 with 16 GB DDR3 and Windows 7 x64
 09/22/2008 07:44 AM
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LJRiveraSR
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About the certificateissue, you may want to DLand install the latest RAIDXpert.

About the UN/PW - the default is admin/admin.
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