AMD Processors
Decrease font size
Increase font size
Topic Title: Graphics Card Disappeared
Topic Summary:
Created On: 07/05/2012 12:19 PM
Status: Read Only
Linear : Threading : Single : Branch
Search Topic Search Topic
Topic Tools Topic Tools
View similar topics View similar topics
View topic in raw text format. Print this topic.
 07/05/2012 12:19 PM
User is offline View Users Profile Print this message

Author Icon
dtao114
Lurker

Posts: 1
Joined: 07/05/2012

So I updated my Radeon 6490m with Windows Update because there was an update available. After update and a restart, graphics card was missing under device manager. I tried to download the driver from amd.com with auto detect, but it was unable to install. So now, its running the default Intel graphics card. Any ideas how to get it back? Catalyst Control Center does not open either. I attached screen shots of all the errors below. Any help is greatly appreciated. Thank you in advance.

When I try to open CCC by right clicking desktop
"><br ">http://...nypic...2whnmtf.png



Radeon Auto detect
"><br ">http://...inypi.../ju8osh.png


<br ">">http://i46.tinypic.com/22b4zn.png



The windows update
http://i49.tinypic.com/106hqmu.png


Specs

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02845403&tmp_task=prodinfoCategory&cc=us&dlc=en&lc=en&product=5118761&aoid=35252
 07/05/2012 12:55 PM
User is offline View Users Profile Print this message

Author Icon
julianajara
Lurker

Posts: 1
Joined: 07/05/2012

hi im having the same problem but with a differente messege
when i installed the update 12.6 that released today my graphic card desapeared!!!
it shows a messege sayig "No amd card installed or it is not working proprely"
and then i opened the dxdiag and it sayd i have no graphic card!
I need to solve this becaus I work with this!!
can someone help me: was it a problem with this update::

i cant conect my computer to a projector now
PLEASE HELP!!
 07/05/2012 12:56 PM
User is offline View Users Profile Print this message

Author Icon
Canis-X
The Frozen One

Posts: 4142
Joined: 01/19/2009

Try choosing a restore point back to a time before you ran the windows update and see if you can get it back that way. If that is successful, don't let windows update....update your hardware drivers anymore. If it is not successful you may have to restore your laptop back to how it was when you first got it.

-------------------------
The opinions expressed above do not represent those of Advanced Micro Devices or any of their affiliates.
Statistics
112018 users are registered to the AMD Processors forum.
There are currently 0 users logged in.

FuseTalk Hosting Executive Plan v3.2 - © 1999-2014 FuseTalk Inc. All rights reserved.



Contact AMD Terms and Conditions ©2007 Advanced Micro Devices, Inc. Privacy Trademark information