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Topic Title: HP refuses to sell man Athlon XP-M notebook
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Created On: 10/29/2003 06:05 AM
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 10/29/2003 06:05 AM
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Joined: 10/11/2003

A MAN WHO LIVES in Singapore has been told by HP that he can't buy one of its AMD Athlon XP-M laptops.
And while the chips that go in the HP notebooks are tested in Singapore and packaged in Malaysia, you won't be able to buy a machine using these chips if you live in these countries.

John Serink told the INQUIRER that he's been trying to buy an HP notebook for the last three months. And now he's finally been told that he just can't have one.

John told the INQ: "All HP has to do is build me what I want in USA, Oz or NZ, call Fed Ex and ship it to me. But that's using common sense, which is not allowed in the 'New HP'".

He said that after sending around 25 emails to HP Singapore and HP USA, and gradually escalating the problem, he received a message from Audrey Leck at HP, compounding his dilemma.

She told him: "With the consideration of future support, spare part supply and product marketing potential problems that may arise from selling such unsupported product in Asia Pacific, our corporate management has to make a decision not to sell it in this region at this point in time.

"HP being a customer focused organization, we wish to ensure that we sell only products that can be professionally supported in the region that we sell it. We also do not wish to confuse our staff or channel partners for having some isolated cases of unsupported products sold here. The implication can be a lot wider than we could foresee and the customers who purchased such unsupported products may ended up as unhappy customers".

John Serink told us: "Can anyone at HP worldwide sell me the laptop I want? Or is everyone at HP in fear of being confused?"

He said that he pointed out to Audrey that to fail him in post sales support, HP would first have to sell him something. µ' ">

I already check in Thailand. They said HP Compaq NX9005 has no longer available.

No more HP Compaq NX9005 in US also.' ">

HP Thailand said the new model will come. The unofficial specification is
Firewire Port
USB 1.1
XP Home
33900 Baht or $847.5 US
The model name will be Tornado 2.3. I really confuse. So, Fujitsu S2020' "> ,Acer 1350' "> and Atec Vegus 168 Full Option (Local Brand)' "> are still available in my city.

Sony FR-720S which use Athlon XP 2200+ also lost from our market!

HP Compaq Business Notebook
AMD Turion 64 X2 Dual-Core Mobile Technology TL-60 (2.0 GHz, 2 x 512 KB L2 cache)
320 GB 7200 rpm SATA (WDC WD3200BEKT)
DVD+/-RW SuperMulti with Double Layer
14.1-inch diagonal WXGA anti-glare
ATI Radeon X1250
Broadcom NetLink Gigabit Ethernet Controller
Broadcom 802.11b/g; Bluetooth 2.0
5.0 lb (2.6 kg)
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