Alright, this has gone on for long enough, if you’re going to release a product at least make sure there’s something to back it up, not something that is completely issue riddled and unsupported.

I didn’t pay a premium to be left out in the cold with a useless product and no further comments from anyone in the development community.

I’ve been patient up till now, but really, enough is enough.

Fix the issues, or recall the line.

I have never gotten a mouse cursor issue. Have you tried these things?:

1) Download AMD's GPU Clock Utility. Manually set the clocks to 850 1200. I know when you start it up it will say 849.99 1200 or something like that, just write over it 850/1200 and hit "set clocks". This has the side effect of disabling PowerPlay which I found to have some problems in the current driver set. (You can experiment with overclocking later, when you get your system stable, mine currently stably runs at 950/1300 for example).

2) Download MSI Afterburner. Go to their website and download this utility. This will let you set voltages/custom fan speeds outside of the ATI Overdrive interface. Also has a pretty nice monitoring utility.

3) Update your driver to the latest and make sure upon bootup you do steps 1 and 2 again.

I'm on the phone right now with AMD, "We are unaware of any mouse cursor size issues with these cards, this doesn't seem to be an issue"

More people with this issue need to call AMD support so that maybe we can get it fixed, seems my tickets that I submited didn't make them aware of it.

Please take 10 minutes and call them.

http://support.amd.com/us/contacts/Pages/GraphicsTechnicalSupport.aspx

what are your specs, i have never had this issue and i had a 5870 the day after it came out?

EVGA X58 Mobo

XFX Radeon 5870 (900/1300)

Core i7 920 (3.2Ghz for now)

6 GB of Corsair Dominator 1600 RAM (Triple Channel)

Corsair HX1000W

Window 7 Ultimate 64bit

Thermaltake Armor+ Full tower case

nitra, I work for AMD but on the CPU side. I'll ping them from my end too.

They did'nt fix the crashing of atikmdag when playing videos either..

Same for me, huge cursor and crashing videos... 9.10

Something with your system maybe? I've been able to run games and video with no issues. TV tuner working fine. Records fine. I did do a fresh install of Win 7. But I didn't have a problem with the Win 7 RC with the  suggested drivers for the 5870 either.

This was an obnoxious problem for me with my 5850.  It only occurred after running a 3d app and only one 1 of my 2 monitors at a time.

I'm not at home so I can't test this, but I'm going to be really upset if it's still happening.  There were about 5 posts on this issue alone here in the forums and I'm sure plenty of tickets submitted.

This is not good for a top of the line product.

Same here...  never seen the cursor problem.  all working fine. Must be caused by something else.

Phenom II 965BE @ 3.4 Ghz
Swiftech H20-220 WC
4 Gig G.Skill DDR3 12800 ( 1600Mhz )
Gigabyte GA-MA790FXT-UD5P Mobo
CyberESport 1000Watt GamePWR PSU
Auzentech X-Fi Prelude
Logitech Z-5500D Sound system
Sapphire 5870 ( 2nd one coming )
Asus VW246H 24" 16:9 LCD - MAIN
Samsung 226bw 22" 16:10 LCD - Extended
Win 7 64Bit Ultimate

Need some information here for those of you who are experiencing this issue. Go to the CCC and post your Device ID, BIOS version/part numbers, also the specific driver information (8.66.6-091006a-089804E for example in software panel of the CCC)

Also want to know what your OS, application, and how you can reproduce the problem.

Phenom I 9850 @ 2.8

4 gigs Kingston DDR2 800

MSI K9A2 Plat MOBO

Sapphire 5850

2x Acer 22" lcds

I'd have the big cursor problem on one monitor or the other after leaving a 3d application.

My previous 4850 did not have this issue.

Can you give me the specific information I requested above? Not everyone is experiencing the problem and everyone has different configurations of hardware and software so giving the driver team a detailed way to reproduce the problem will give them a way to fix it.

Driver Packaging Version    8.661-090923a1-083743C-ATI  

Device ID    6898

BIOS Version    012.011.000.006   
BIOS Part Number    113-C00101-101

OS: Windows 7 Professional x64

Brand: Gigabyte Radeon 5870

Motherboard: GA-P55-UD4

Problems occure for example, going into LiveLeak.com, put on random video and put on fullscreen. Either your cursor goes big or the whole system crash.

Watching 1080p video with VLC or any other video player will cause crash in full screen.

No heat issue.

Same hardware setup but with my 8800 Ultra ran without any problems.

Hope it helps.

gyller what processor are you using? I'm assuming an i5 variant?

Core i5, 8GB DDR3

One last thing gyller, have you tried the AMD GPU clock tool suggestion? Did that fix it?

I just had it installed, tried a 720p video in VLC, worked for a whole minute, but I dont have time to do any further testing right now, gotta get to work!

2.80 gigahertz Intel Core i7 860
32 kilobyte primary memory cache
8192 kilobyte secondary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)

Board: Gigabyte Technology Co., Ltd. P55-UD3R

Windows 7 Ultimate (x64) (build 7600)

 Driver Packaging Version 8.661-090923a1-083743C-ATI 
Catalyst™ Version 09.10 
Provider ATI Technologies Inc. 
2D Driver Version 8.01.01.961 
2D Driver File Path /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-11CE-BFC1-08002BE10318}/0000 
Direct3D Version 8.14.10.0700 
OpenGL Version 6.14.10.9026 
Catalyst™ Control Center Version 2009.0925.1707.28889 

Primary Adapter  
Graphics Card Manufacturer Built by ATI 
Graphics Chipset ATI Radeon HD 5800 Series 
Device ID 6898 
Vendor 1002 
 
Subsystem ID 0B00 
Subsystem Vendor ID 1002 
 
Graphics Bus Capability PCI Express 2.0 
Maximum Bus Setting PCI Express 2.0 x16 
 
BIOS Version 012.011.000.006 
BIOS Part Number 113-C00101-101 
BIOS Date 2009/09/14 
 
Memory Size 1024 MB 
Memory Type GDDR5 
 
Core Clock in MHz 850 MHz 
Memory Clock in MHz 1200 MHz 
Total Memory Bandwidth in GByte/s 153.6 GByte/s 

The AMD GPU Clock tool doesn't fully work, it causes other issues, after the clocks are moved to a higher speed, if you play a video that activates the UVD processor, the driver crashes outright.

nitra, what do I have to do to cause the big mouse issue? Do I just run a video/game and it happens? Or it happens on boot up?