Topic Title: Mouse pointer looks like a comb or rake
Topic Summary: Mouse pointer becomes distorted during gameplay
Created On: 08/09/2012 05:46 AM
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 08/09/2012 05:46 AM
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Englander1627
Member

Posts: 24
Joined: 04/04/2011

After about an hour of gameplay, my mouse becomes distorted and forms a shape like a steel grey comb or rake, with the teeth facing left to right. When this happens, I loose control of game, because it become difficult to use the mouse pointer with any precision.

I have recently upgraded graphics cards and changed drivers, but I have now experienced the same problem with both cards, which leads me to think that it is not a GPU problem.

Any ideas what could be the cause?

___________________________________________________

Graphics Card
 - Previous:
Sapphire Vapor-X HD5750 with 1GB of GDDR5
 - 
Current: Sapphire Dual-X HD7970 with 3GB of GDDR5
 -
I don't overclock my GPU

AMD Catalyst Driver Version, and Driver History
 - Previous: HD5750 driver version 10.1
 - Current: HD7970 driver version 8.5


Operating System
 - 64-bit Windows

Applications and Games
 - Company of Heroes


CPU Details
 -
Phenom II 965 Quad Core 3.4 GHz Black Edition processor
 - Overclocked at 3.6 GHz

Display Device(s) and Connection(s) Used

 

 

 

 - 18" VGA LCD montior using DVI to VGA adapter



-------------------------

Fractal Design Define R2 case
Gigabyte GA-890FXA-UD5 motherboard
Phenom II 965 Quad Core 3.4 GHz Black Edition processor
Thermaltake ISGC-200 cooler
4x2GB Corsair CMD4GX3M2B1600C8CMD4GX3M2B1600C8 DDR3 PC3-12800 1600MHz with Black Edition Memory Profile
Intel X-25 160GB Solid State Drive
Sapphire HD7970 3GB GDDR5 Graphics Card
Xigmatek 700W NRP-PC702 Silent power supply
Windows 7 Home premium 64-bit operating system

 08/09/2012 05:51 AM
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stumped
Wizard

Posts: 7040
Joined: 11/13/2009

Do you have a logitech mouse? If so, delete the 'setpoint' drivers and software. You don't need it and it can conflict with game pointer settings as well as Windows settings. Windows 7 controls are all you need.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 * A clear conscience is usually a sign of bad memory *

 08/10/2012 08:19 AM
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Englander1627
Member

Posts: 24
Joined: 04/04/2011

No, I have a wireless keyboard mouse combo from Microsoft.

 

Thanks for your thoughts anyway.



-------------------------

Fractal Design Define R2 case
Gigabyte GA-890FXA-UD5 motherboard
Phenom II 965 Quad Core 3.4 GHz Black Edition processor
Thermaltake ISGC-200 cooler
4x2GB Corsair CMD4GX3M2B1600C8CMD4GX3M2B1600C8 DDR3 PC3-12800 1600MHz with Black Edition Memory Profile
Intel X-25 160GB Solid State Drive
Sapphire HD7970 3GB GDDR5 Graphics Card
Xigmatek 700W NRP-PC702 Silent power supply
Windows 7 Home premium 64-bit operating system

 08/17/2012 05:09 AM
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Englander1627
Member

Posts: 24
Joined: 04/04/2011

Could the distortion of the pointer be a sign that my GPU is overheating?

Because a game of Company of Heroes can run for over an hour, it maybe that the temperature inside my PC case is getting too high. Is this sort of distortion associated with overheating?



-------------------------

Fractal Design Define R2 case
Gigabyte GA-890FXA-UD5 motherboard
Phenom II 965 Quad Core 3.4 GHz Black Edition processor
Thermaltake ISGC-200 cooler
4x2GB Corsair CMD4GX3M2B1600C8CMD4GX3M2B1600C8 DDR3 PC3-12800 1600MHz with Black Edition Memory Profile
Intel X-25 160GB Solid State Drive
Sapphire HD7970 3GB GDDR5 Graphics Card
Xigmatek 700W NRP-PC702 Silent power supply
Windows 7 Home premium 64-bit operating system

 08/17/2012 09:11 AM
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bladesman83
n00b

Posts: 10
Joined: 08/14/2012

It's used to be a known problem with old ATI drivers and Win 7 x64 in certain applications.

What driver version are you using?

Can you update further?

Try uninstalling ATI drivers and just use the Windows ones. See if the problem persists.

 

And no mate, it's certainly not due to heat.



-------------------------

Phenom II x6 BE 1090T @ 3.8GHz 1.40V
Asus Crosshair IV Formula

8GB GSkill Ripjaw @ 1333 7-7-7 1.60V
HIS Radeon HD6850 IceQX Turbo 1GB CrossfireX
OCZ Vertex+ SSD
2x WD Blue SATAIII
CM GX 650

 08/18/2012 12:47 PM
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Eydee
Ninja Zombie Killer

Posts: 4846
Joined: 12/27/2008

If I'm not mistaken, you may have one of those infamous Gigabyte motherboards which had this issue until a BIOS update solved it. Do you have the latest BIOS for your board?



-------------------------

CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 11/17/2012 01:22 AM
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reyard
Peon

Posts: 3
Joined: 11/10/2012

I have that probblem too, mi motherboard is gigabyte, It was updated yesterday, but the problem persists, i Haev AMD 7750.



-------------------------
 11/18/2012 03:01 AM
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Thanny
Elite

Posts: 1299
Joined: 07/13/2009

It's an old bug with AMD drivers, which they "solved".  I still see it from time to time, but it fixes itself after a very short period of time, usually after I move the cursor to the second monitor (where the cursor appears normal) and back a few times.

I don't know if moving between monitors has anything to do with it, or if there's a periodic cursor reset that fixes it regardless.  But if the problem doesn't go away on its own, I'd suggest filing a bug report, to encourage them to fix it properly.

 

 01/17/2013 10:34 AM
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lsimon
Peon

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Joined: 01/17/2013

I'm having this same problem with a multi monitor setup.  Running HD7700 with three monitors on a newer Intel i5 processor and Asus p8z77 mb. 

Anyone actually solved this problem recently?

 01/17/2013 03:09 PM
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OneGun
Peon

Posts: 38
Joined: 11/28/2012

I have the same problem.Weird thing is i run on two monitors and if it does it on one monitor it doesnt do it on the other.So i can drag pointer back ands forth and one monitor has comb and other pointer..

 01/17/2013 05:45 PM
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lsimon
Peon

Posts: 3
Joined: 01/17/2013

Yes it isn't hard to get rid of, usually takes 10 seconds or so.  But it is still a huge nuisance.  From a little internet research it seems like this has been a problem with multiple monitors on AMD video cards for years.  I'm surprised there hasn't been a fix.

 04/15/2013 11:27 AM
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samjl
Peon

Posts: 1
Joined: 04/15/2013

This is mouse cursor corruption due to Radeon Card + Multiple Monitors

From what I can tell this problem has been around as early as 2003

After 10 years there have been no solutions

One temporary fix is to enable pointer trails, this causes windows to constantly re-draw the cursor

 04/15/2013 05:54 PM
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stumped
Wizard

Posts: 7040
Joined: 11/13/2009

This issue is also caused by hardware acceleration...try using software. In Ie go to tools>internet options > advanced and select software instead of gpu. Firefox has the same settings. Only takes a minute to find out if this solves the problem.

-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 * A clear conscience is usually a sign of bad memory *

 04/30/2013 11:07 AM
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drumerjosh
Peon

Posts: 1
Joined: 04/30/2013

I am seeing this same problem in a business enviroment, so no gaming going on.

We use PE builds of Windows and recently were attributing the problems to that particular build.  We just discovered that it is not isolated to that version of Windows.  Below are several of our test cases and specs to follow.  Any ideas are appreciated.

 

Test 1 - PE build with latest drivers will run for approx 24hr before mouse distorition occurs, enabling mouse trails makes pointer look correct, however with or without mouse trails, when doing any form of reboot/shutdown, the computer only goes down partially and a hard power is required to take it all the way down.

 

Test 2 - PE build with latest drivers from HP (older than AMD release), same symptoms above

 

Test 3- Non pe build, same symptoms as above, however, time before failure is >5 days.  With this version we currently have 10 identical machines running with differents levels of our internal software, including no internal or 3rd party software, to full 3rd party/internal software.

The problem is that all "solutions" or others with same issues are occuring on gaming systems and most can be fixed with a little mouse jiggle, whereas our machines are idle with no user interaction and only resolve with a reboot or unistalling video drivers within windows.  Once video drivers are uninstalled, pointer returns to normal, reinstall drivers, pointer is normal.

In all of the scenarios windows does not detect a "problem" and aside from being unhappy that we did a hard power, it is oblivious to the problem.

Specs: 

HP6305 SFF and MT

AMD/ATI Radeon HD 7480D

AMD A4-5300B APU 3.4GHZ

4GB RAM

Win7 32bit.

Single Monitor

Split between all testing units, PS2-KVM, USB KVM, straight PS2 no switch

 07/24/2014 03:30 PM
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lsimon
Peon

Posts: 3
Joined: 01/17/2013

Has anyone ever found a fix for this.  It happens all the time on my computer which runs three monitors and a Radeon HD7700 display card.  From everything I've read this has been an issue for years.  Lot's of suggestions on getting it to correct itself relatively quickly but I've not seen anything to correct the problem so it will not happen. 

The best correction I've seen is to point to something in the extream upper right corner of the monitor with the distorted cursor/pointer.

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