Topic Title: Graphics Card Installation crashes computer.
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Created On: 12/01/2012 02:57 AM
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 12/01/2012 02:57 AM
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lastdictator
Peon

Posts: 3
Joined: 12/01/2012

I have a couple month old system with an AMD Raedon HD 7900 and I have been having problems recently.  It ran for months without issues before that.  I have not updated any drivers recently, but I have updated Windows.

Sadly, my problem has gotten to the point that when I have the drivers for this video card installed, I cannot login to Windows.  I boot up, it goes through the boot sequence normally, and after the Windows logo flashes on the screen (and it should be transitioning to the login screen) it goes black (like it's turned off) and then turns black (like it's turned back on) with no cursor and just hangs there.

Event viewer is showing hundreds of 7001 errors (Service Control Manager).

Things I have tried:
- Uninstalling (using Driver Sweep and the uninstaller) all of the AMD/ATI Video card drivers
- Rolling back my system to an earlier restore point before the Windows updates
- Rolling back the video card drivers to an earlier version
- Installing the Beta version of the AMD Catalyst Display Drier
- Uninstalling Avast Antivirus (read on a troubleshooting site this might help)

The only unique things I can think of about my system:
- I use an SSD for my main hard drive.
- I use dual monitors.  One is hooked up via DVI and one is hooked up by HDMI.
- I have lots of peripherals hooked up (webcam, external hdd, headset, speakers, mouse, keyboard, USBs for Kindle and iPhone)

Any ideas or suggestions?

 12/01/2012 06:13 AM
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RatsAss
Farming Materials

Posts: 543
Joined: 02/12/2009

I suggest you fill in the data so someone might be able to assist.

http://forums.amd.com/game/messageview.cfm?catid=454&threadid=160419&enterthread=y



-------------------------

Gaming Rig
Gigabyte GA-P67A-UD7-B3 F7 bios
i7- 2600k ,Cooler Master V6GT
2x4 gig G-Skill Ripjaws X DDR3 1333
Asus GTX 680
Corsair TX 850W PSU
Creative X-FI Titanium Champion, Logitech Z-5500
Win 7 x64 Ultimate(SP1), Antec DF-85 case.

 12/01/2012 07:33 AM
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lastdictator
Peon

Posts: 3
Joined: 12/01/2012

Here we go!

Graphics Card:
Gigabyte Radeon HD7950 900MHz Core | 3GB 5000MHz GDDR5 | AMD Eyefinity | PCI-E | DX11 | DVI | HDMI | 2x Mini-DP | Dolby TrueHD And DTS-HD Master Audio™ | Retail

AMD Catalyst Driver Version, and Driver History:
I had the most recent version installed when this happened, but had to uninstall it to have a functional computer (it won't boot past the Windows logo if it's installed).

Operating System:
- 64-bit Windows 7 Ultimate

Issue Details:
Until yesterday, my computer was fine.  However, last night my system froze and refused to boot past the windows screen.  I uninstalled the drivers for the video card trying to fix it, and the computer works fine when they are uninstalled.  When I reinstall the drivers, I cannot login to Windows.  I boot up, it goes through the boot sequence normally, and after the Windows logo flashes on the screen (and it should be transitioning to the login screen) it goes dead (like it's turned off) and then turns black (like it's turned back on, but is now a blank black screen) with no cursor and just hangs there.  Event viewer is showing hundreds of 7001 errors (Service Control Manager).

Motherboard or System Make & Model:
- ASUS SABERTOOTH 990FX R2.0 | AMD Socket AM3+ | 4-way CrossFireX/SLI | Nvidia Quad-GPU SLI | DDR3 1866-1066Mhz | 6x 6Gb/s SATA | GB LAN | 8 Channel HD Audio | RAID | OC!

Power Supply:
- OCZ 750W ZS Series Power Supply

Display Device(s) and Connection(s) Used:
- I have dual 24" Philips 244E (It says 244E2SB/27 on the back) Monitors.
- One monitor is hooked up via DVI, the other is hooked up via HDMI.
- Both plug directly into the video card, and there are no adapters.

Applications and Games:
- This is not really applicable, happens during boot up.

CPU Details:
- AMD Bulldozer FX-8150 - 3.6GHz (4.2GHz Max Turbo) - 8MB L2 Cache, 8MB L3 Cache - OctaCore Processor - Socket AM3+ - (32nm)
- No overclocking

Motherboard BIOS Version:
- Released June 11, 2012, Bios Version: 0219

System Memory Type & Amount:
- 4x4GB Corsair Dominator DDR3 (1600MHz) Dual Channel Kit With DHX Pro Connector

Additional Hardware:
I'm not sure what of all of this is relevant, so I'm adding it all.

- NZXT H2 Classic ATX/E-ATX Silent Mid-tower Chassis w/o PSU | White
- Cooler Master V6 GT | Super Quiet & Powerful CPU Cooler | Socket 775/1366/1156/1155/AM2/AM2+/AM3
- On Board SATA, RAID0, RAID1 Controller
- Thermaltake Slient Cat 120mm Fan - White
- 120x120x25 mm, 2000rpm, 21dBA (exhaust)
- Thermaltake Slient Cat 120mm Fan - White
- Thermaltake Slient Cat 120mm Fan - White
- Coolmax 18" SATA Cable 2-Head Model SATA 18" 2H - BLUE
- Coolmax 18" SATA Cable 2-Head Model SATA 18" 2H - BLUE
- OCZ 128GB Agility 4 | MLC NAND | SATA III, 6Gb/s | 2.5" SSD
- Western Digital 2TB HDD | 7200RPM 64MB Cache | 3.5" SATA | 3GB/s - WD2003FYYS           
- LG UH12LS29 Internal SATA 12x Super Multi Blue Blu-Ray/DVDRW | 3D Playback | Lightscribe           
- NZXT ApertureM Multi-Card 50-in-1 Card Reader | 5.25" | USB 3.0
- On-Board 10/100/1000 Gigabit Integrated Network Card
- Asus 24B3ST Internal 24x CD/DVD Drive
- Creative Sound Blaster Audigy SE 7.1 Channels 24-bit 96KHz PCI Interface Sound Card - OEM

Additional Details:
- Avast has been run and deems everything clean
- Malware Bytes has been run and deems everything clean

Things I Tried:
- Uninstalling (using Driver Sweep and the uninstaller) all of the AMD/ATI Video card drivers
- Rolling back my system to an earlier restore point before the Windows updates
- Rolling back the video card drivers to an earlier version
- Installing the Beta version of the AMD Catalyst Display Drier
- Uninstalling Avast Antivirus (read on a troubleshooting site this might help)
- Reinstalling Windows 7 fully, the error still occurs

Any ideas or suggestions?



Edited: 12/01/2012 at 07:39 AM by lastdictator
 12/02/2012 03:23 PM
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lastdictator
Peon

Posts: 3
Joined: 12/01/2012

Problem has been fixed.  Moved a month ago and it was a long haul (2200 miles).  A cable inside the computer case had wiggled slightly loose.  Everything was perfect once I plugged it all the way back in.

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