Topic Title: AMD Radeon HD 6570 Issues...
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Created On: 12/04/2012 10:32 PM
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 12/04/2012 10:32 PM
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Tweaker
Peon

Posts: 8
Joined: 12/04/2012

Hello all, i am having some issues with my graphics card. While playing final fantasy 11, i frequently get a freeze up and horizontal lines appear through the mouse pointer, then the screen goes black. It then comes back, but i am disconnected from the game. This is very agitating >< any ideas how i can fix this issue? ;( I have the latest driver installed. This also happens when i am playing star wars the old republic.



Edited: 12/04/2012 at 11:03 PM by Tweaker
 12/04/2012 10:41 PM
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Tweaker
Peon

Posts: 8
Joined: 12/04/2012

here is an analysis report from game booster, should contain all hardware info.

Game Booster Diagnose Report v1.0
Version: 3.5.0.1526
Date: 2012/12/04 22:38:34

----------------------------------
01 - Operating System
----------------------------------

0101 - Operating System         : Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
0102 - Language                 : English (Regional Setting: English)
0103 - BIOS                     : BIOS Date: 09/07/10 09:56:31 Ver: 6.09
0104 - Processor                : AMD Athlon(tm) II X3 440 Processor (3 CPUs), ~3.0GHz
0105 - Memory                   : 4096MB RAM
0106 - Available OS Memory      : 4088MB RAM
0107 - Page File                : 2884MB used, 7331MB available
0108 - Windows Dir              : C:\Windows
0109 - DirectX Version          : DirectX 11
0110 - DX Setup Parameters      : Not found
0111 - User DPI Setting         : Using System DPI
0112 - System DPI Setting       : 96 DPI (100 percent)
0113 - DWM DPI Scaling          : Disabled
0114 - DxDiag Version           : 6.01.7601.17514

----------------------------------
02 - Processor
----------------------------------

0201 - Caption                  : AMD Athlon(tm) II X3 440 Processor x3 ~3000MHz
0202 - Current Clock Speed      : 3000MHz
0203 - L1-Cache                 : 384.00 KB
0204 - L2-Cache                 : 1.50 MB

----------------------------------
03 - Video Adapter
----------------------------------

0301 - Card Name                : AMD Radeon HD 6570
0302 - Manufacturer             : Advanced Micro Devices, Inc.
0303 - Chip Type                : AMD Radeon Graphics Processor (0x6759)
0304 - DAC Type                 : Internal DAC(400MHz)
0305 - Device Key               : Enum\PCI\VEN_1002&DEV_6759&SUBSYS_65701092&REV_00
0306 - Display Memory           : 3822 MB
0307 - AdapterRAM               : -2147483648 Byte
0308 - Current Mode             : 1600 x 900 (32 bit) (60Hz)
0309 - Monitor Name             : HP 2010 Series Wide LCD Monitor
0310 - Driver Name              : aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
0311 - Driver Version           : 8.17.0010.1169
0312 - Driver Language          : English
0313 - DDI Version              : 11
0314 - Driver Model             : WDDM 1.1
0315 - Driver Beta              : False
0316 - Driver Debug             : False
0317 - Driver Date              : 10/23/2012 03:59:08
0318 - Driver Size              : 1136640
0319 - VDD                      : n/a
0320 - Mini VDD                 : n/a
0321 - Mini VDD Date            : n/a
0322 - Mini VDD Size            : 0
0323 - Device Identifier        : {D7B71EE2-2419-11CF-B377-7A45BEC2C535}
0324 - Vendor ID                : 0x1002
0325 - Device ID                : 0x6759
0326 - SubSys ID                : 0x65701092
0327 - Revision ID              : 0x0000
0328 - Driver Strong Name       : oem189.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_NI:9.10.8.0ci\ven_1002&dev_6759
0329 - Rank Of Driver           : 00E62001
0330 - Video Accel              : ModeMPEG2_A ModeMPEG2_C
0331 - Deinterlace Caps         : {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                                  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                                  {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                                  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                                  {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                                  {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                                  {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                                  {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                                  {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
0332 - D3D9 Overlay             : Not Supported
0333 - DXVA-HD                  : Not Supported
0334 - DDraw Status             : Enabled
0335 - D3D Status               : Enabled
0336 - AGP Status               : Enabled
0337 - Notes                    : No problems found.

0338 - OpenGL                   : 6.1.7600.16385 (win7_rtm.090713-1255)

----------------------------------
04 - Memory
----------------------------------

0401 - Total Memory             : 3.99 GB
0402 - Free Memory              : 1.86 GB
0403 - Total Pagefile           : 9.98 GB
0404 - Free Pagefile            : 7.15 GB

0405 - Bank Label               : BANK2
0406 - Speed                    : 1333 MHz
0407 - Total Width              : 64 Bits
0408 - Capacity                 : 2.00 GB

0405 - Bank Label               : BANK3
0406 - Speed                    : 1333 MHz
0407 - Total Width              : 64 Bits
0408 - Capacity                 : 2.00 GB

----------------------------------
05 - Network
----------------------------------

0501 - Description              : Realtek PCIe GBE Family Controller
0502 - Driver Date              : 6-10-2011
0503 - Driver Version           : 7.46.610.2011

----------------------------------
06 - Motherboard
----------------------------------

0601 - Model                    : 2A92
0602 - Manufacturer             : FOXCONN

----------------------------------
07 - Sound Device
----------------------------------

0701 - Description              : Speakers (Realtek High Definition Audio)
0702 - Default Sound Playback   : True
0703 - Default Voice Playback   : True
0704 - Hardware ID              : HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A92&REV_1002
0705 - Manufacturer ID          : 1
0706 - Product ID               : 100
0707 - Type                     : WDM
0708 - Driver Name              : RTKVHD64.sys
0709 - Driver Version           : 6.00.0001.6662
0710 - Driver attributes        : Final Retail
0711 - Date and Size            : 6/19/2012 15:54:20
0713 - Driver Provider          : Realtek Semiconductor Corp.
0714 - Min/Max Sample Rate      : 5374206, 5374206
0715 - Static/Strm HW Mix Bufs  : 5374206, 5374206
0716 - Static/Strm HW 3D Bufs   : 5374206, 5374206
0717 - HW Memory                : 5374214
0718 - Voice Management         : False
0719 - EAX(tm) 2.0 Listen/Src   : False, False
0720 - I3DL2(tm) Listen/Src     : False, False
0721 - Notes                    : No problems found.

0701 - Description              : Speakers (2- C-Media USB Audio Device   )
0702 - Default Sound Playback   : False
0703 - Default Voice Playback   : False
0704 - Hardware ID              : USB\VID_0D8C&PID_0008&REV_0100&MI_00
0705 - Manufacturer ID          : 65535
0706 - Product ID               : 65535
0707 - Type                     : WDM
0708 - Driver Name              : USBAUDIO.sys
0709 - Driver Version           : 6.01.7601.17514
0710 - Driver attributes        : Final Retail
0711 - Date and Size            : 11/20/2010 05:43:52
0713 - Driver Provider          : Microsoft
0714 - Min/Max Sample Rate      : 5374206, 5374206
0715 - Static/Strm HW Mix Bufs  : 5374206, 5374206
0716 - Static/Strm HW 3D Bufs   : 5374206, 5374206
0717 - HW Memory                : 5374214
0718 - Voice Management         : False
0719 - EAX(tm) 2.0 Listen/Src   : False, False
0720 - I3DL2(tm) Listen/Src     : False, False
0721 - Notes                    : No problems found.

0701 - Description              : Handset (USB Internet Phone by TigerJet)
0702 - Default Sound Playback   : False
0703 - Default Voice Playback   : False
0704 - Hardware ID              : USB\VID_06E6&PID_C200&REV_0044&MI_01
0705 - Manufacturer ID          : 65535
0706 - Product ID               : 65535
0707 - Type                     : WDM
0708 - Driver Name              : USBAUDIO.sys
0709 - Driver Version           : 6.01.7601.17514
0710 - Driver attributes        : Final Retail
0711 - Date and Size            : 11/20/2010 05:43:52
0713 - Driver Provider          : Microsoft
0714 - Min/Max Sample Rate      : 5374206, 5374206
0715 - Static/Strm HW Mix Bufs  : 5374206, 5374206
0716 - Static/Strm HW 3D Bufs   : 5374206, 5374206
0717 - HW Memory                : 5374214
0718 - Voice Management         : False
0719 - EAX(tm) 2.0 Listen/Src   : False, False
0720 - I3DL2(tm) Listen/Src     : False, False
0721 - Notes                    : No problems found.

0701 - Description              : Realtek Digital Output (Realtek High Definition Audio)
0702 - Default Sound Playback   : False
0703 - Default Voice Playback   : False
0704 - Hardware ID              : HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A92&REV_1002
0705 - Manufacturer ID          : 1
0706 - Product ID               : 100
0707 - Type                     : WDM
0708 - Driver Name              : RTKVHD64.sys
0709 - Driver Version           : 6.00.0001.6662
0710 - Driver attributes        : Final Retail
0711 - Date and Size            : 6/19/2012 15:54:20
0713 - Driver Provider          : Realtek Semiconductor Corp.
0714 - Min/Max Sample Rate      : 5374206, 5374206
0715 - Static/Strm HW Mix Bufs  : 5374206, 5374206
0716 - Static/Strm HW 3D Bufs   : 5374206, 5374206
0717 - HW Memory                : 5374214
0718 - Voice Management         : False
0719 - EAX(tm) 2.0 Listen/Src   : False, False
0720 - I3DL2(tm) Listen/Src     : False, False
0721 - Notes                    : No problems found.


----------------------------------
08 - Hard Disk
----------------------------------

0801 - Model                    : WDC WD10EADS-65M2B1 SCSI Disk Device(Western Digital)
0802 - Media Type               : Fixed hard disk media
0803 - Size                     : 931.32 GB
0805 - Driver Date              : 6-21-2006
0806 - Driver Version           : 6.1.7600.16385

0807 - Caption                  : C:\
0808 - Capacity                 : 150.01 GB
0809 - Free Space               : 17.85 GB
0810 - Drive Type               : 3-Fixed
0811 - File System              : NTFS

0807 - Caption                  : D:\
0808 - Capacity                 : 11.35 GB
0809 - Free Space               : 1.33 GB
0810 - Drive Type               : 3-Fixed
0811 - File System              : NTFS

0807 - Caption                  : F:\
0808 - Capacity                 : 100.00 MB
0809 - Free Space               : 18.98 MB
0810 - Drive Type               : 3-Fixed
0811 - File System              : NTFS

0807 - Caption                  : G:\
0808 - Capacity                 : 710.43 GB
0809 - Free Space               : 166.40 GB
0810 - Drive Type               : 3-Fixed
0811 - File System              : NTFS

0807 - Caption                  : H:\
0808 - Capacity                 : 48.83 GB
0809 - Free Space               : 42.05 GB
0810 - Drive Type               : 3-Fixed
0811 - File System              : NTFS

----------------------------------
09 - Process
----------------------------------

0901 - 0000 Idle                               0 0    0           
0901 - 0004 System                             0 0    0           
0901 - 0144 smss.exe                           0 0    0   normal  
0901 - 0210 csrss.exe                          0 0    0   normal  
0901 - 0260 csrss.exe                          1 76   43  normal  
0901 - 0268 wininit.exe                        0 0    0   high    
0901 - 028c winlogon.exe                       1 6    0   high    
0901 - 02c8 services.exe                       0 0    0   normal  
0901 - 02d8 lsass.exe                          0 0    0   normal  
0901 - 02e0 lsm.exe                            0 0    0   normal  
0901 - 0348 svchost.exe                        0 0    0   normal  
0901 - 03fc svchost.exe                        0 0    0   normal  
0901 - 0204 MsMpEng.exe                        0 0    0   normal  
0901 - 0414 atiesrxx.exe                       0 0    0   normal  
0901 - 043c svchost.exe                        0 0    0   normal  
0901 - 0464 svchost.exe                        0 0    0  

 03/04/2013 09:23 PM
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Tweaker
Peon

Posts: 8
Joined: 12/04/2012

bump... been quite some times, still no solution... is there a direct AMD help rep i can talk to or is this it? I've gotten nowhere in quite sometime.. should i just change to nvidia or something else?

 03/05/2013 10:50 AM
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zipsi
Elite

Posts: 1045
Joined: 11/22/2010

Dxdiag is useless, fill the **STICKY** | PLEASE READ BEFORE POSTING , althought it does sound like a dying card, perhaps due to **** power supply, a dying GPU, or both.



-------------------------
Intel I7 3770K @ 4.5ghz, Cooler Master Hyper 212 Evo, Gigabyte Z77X-UD3H, Gigabyte HD7970 ghz edition, 4x4gb Kingston HyperX Beast 2133mhz, Seasonic Platinum 860, Samsung 840 Pro 256gb, OCZ Vertex 4 128gb, WD Black 1TB, WD Green 3TB+1.5TB, ASUS Xonar Essence ST, ASUS VE278Q, Windows 3.11
 03/06/2013 03:21 PM
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Tweaker
Peon

Posts: 8
Joined: 12/04/2012

Sorry if i didn't origonally inclue all the information.. i did try to inclue all that i could. This card has been doing this since i got it. It's the only extra added card i have. It said on the box for the card i would need a minimum 400W PSU so i also bought that at the time. What info can i provide that would help to solve this?

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