Topic Title: ATI Radeon 5800 Series
Topic Summary: ATI Radeon 5800 Series Grey verticel screen crash.
Created On: 12/09/2012 11:54 AM
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 12/09/2012 11:54 AM
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Remoayz
Peon

Posts: 2
Joined: 12/09/2012

Hello, need help with this.

Everytime when im playing a game such as (Dayz, Battlefield 3) Whatever.

The computer is crashing, Sometimes with grey verticle lines, or just a black screen. the sound works for a few seconds, then i dont hear anything, cant do anything, just restart the computer.

After i restarted i usually can play without any problem, untill i watch a movie with my HDMI cable to the TV, afterwards i try play a game. It crashes.

This has been going on for a while. and im starting to get really frusteded.

 12/09/2012 12:28 PM
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Slayerx
Button Masher

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Joined: 09/16/2012

Your video card could be overheating but we'er going need more info on your system to be sure, so if you can fallow this template http://forums.amd.com/game/messageview.cfm?catid=440&threadid=160417&enterthread=y it would really help



-------------------------

FX 8320// Asus Sabertooth R2.0 // HIS R9 280x //8Gb of 1866Mhz ram, H50 cooling, HX850W psu all stuffed into a NZXT Phantom case.


Was a member of AMD Processer forum since 2008. Last post count 1818.

 12/09/2012 03:26 PM
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Remoayz
Peon

Posts: 2
Joined: 12/09/2012

Graphics Card
- ATI Radeon HD 5800 Series
- No overclock.

AMD Catalyst Driver Version, and Driver History
- Ive been upgraded to the "newest version" All the time.

Have been re-installing computer several times, this time i let Windows Update, update everything.

Operating System
- 64-bit. Microsoft Windows 7 Ultimate, Service pack 1 build 7601.

Issue Details
- Usually when i been using HDMI to watch a movie on my TV, afterwards i start up a game. This happends. http://i.imgur.com/3eg4V.jpg?1

The sound is on for a few seconds, then it goes away. I cant do anything just shut down the computer. Afterwards i usually can play for hours without problems, and sometimes it happends again.

I usually have the graphics on "High" often with Anti-aliasing and Vsync off. depends what game i play.

Motherboard or System Make & Model
Board: ASUSTeK Computer INC. P6X58D-E Rev 1.xx

Power Supply

- Cant really get that information, the computer is made one year ago so, pretty fresh. Sorry.

Display Device(s) and Connection(s) Used
LG W2600 [Monitor] DVI
Philips 47PFL3605H [Monitor]  HDMI
- All power goes into one scart.

Applications and Games

- Playing Dayz, Battlefield 3, Assasins 3, Sniper v2,

The computer has never crashed when i play HoN.

CPU Details
2,80 gigahertz Intel Core i7 930

64 kilobyte primary memory cache
256 kilobyte secondary memory cache
8192 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)

Never been over-clocking.

Motherboard BIOS Version
-Board: ASUSTeK Computer INC. P6X58D-E Rev 1.xx
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. 0502 11/16/2010

System Memory Type & Amount
- DD3 14GB 1600Mhz (3x2gig Dominator) (2x4gig Vengence)

Additional Hardware
-

         
c: (NTFS on drive 1) * 500,11 GB 399,16 GB free  
d: (NTFS on drive 0) 319,97 GB 132,07 GB free  

 

* Operating System is installed on c:

Using 4 new fans i installed yesterday.

Drivers, i only installed with Windows Update.



Additional Details
- Just installed new Windows, got ESET Nod32, and its clean.

 

 

 

Thanks for trying to help me.

 

 12/11/2012 09:57 AM
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radeonx800
Peon

Posts: 1
Joined: 12/11/2012

Hi

 

i have the same problem (grey vertical screen crash) in Far CRY 3 on my

 

ASUS 5870 matrix non OC !!!!!! WTF

 fan regulated to temp max 63 in load

other games runs fine

AMD does not care about old  GPU's not a good sign for possible upgrade

 

AMD Phenom X3 720

TA790GXA2+

4GB DDR2 800

 01/08/2013 03:56 AM
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mrxenyo
Peon

Posts: 18
Joined: 01/08/2013

I'm having the same problem. I'm posting about it on tom's hardware here, but I will recap my experiences on this thread as well.

Graphics Card

- ATI Radeon HD 5800 Series (5870)
- No overclock.

AMD Catalyst Driver Version, and Driver History

- Catalyst 12.10 and 12.11 (crashes occur under both).

-AMD display driver 9.002

- Latest versions of Windows drivers, including all optional updates.


Operating System

- 64-bit Microsoft Windows 7 Home Premium, SP1.

Issue Details
- After about 30-60 minutes under load in game (Skyrim at the moment), I get the grey screen of death with black vertical lines. Like the OP I hear sounds for a few seconds, then nothing. I am forced to hard reset. Temps never exceed low 70s according to temperature log file generated by GPUZ.


Motherboard or System Make & Model
- ASUS M4A785TD-V EVO

- Bios version 2105

Power Supply

OCZ ModXStream Pro 600W modular power supply 

Display Device(s) and Connection(s) Used
Apple Cinema Display A1081 20" 1680 x 1050 (60 Hz) (DVI connection)

Applications and Games

- Skyrim (Steam version, legitimate copy)


CPU Details

-AMD Phenom II X4 965 @ 3.4 ghz. Have oc'd in the past, but only slightly (to 3.6 ghz).


Motherboard BIOS Version
- v. 2105

System Memory Type & Amount
- DDR3 8GB 1333Mhz gskill (2x4 GB)

Additional Hardware

Seagate Barracuda HD @ 7200 RPM (500 GB)

OCZ SSD (60 GB)

 

 



-------------------------

Apple Cinema Display A1081 20" 1680 x 1050 (60 Hz)
Windows 7 Home Premium x64
ASUS M4A785TD-V EVO Mobo
AMD Phenom II X4 965 @ 3.4 GHZ (+ Hyper 212 Evo HSF)
AMD ATI Radeon HD 5870 1GB
8 GB DDR3 @ 1333 GSKILL
OCZ ModXStream Pro 600W modular psu



Edited: 01/08/2013 at 06:03 PM by mrxenyo
 01/08/2013 05:32 PM
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mrxenyo
Peon

Posts: 18
Joined: 01/08/2013

EDIT: This ended up not working for me. Keeping the original post though just to preserve the entire record of this debacle. Problem ended up being the power supply.

GOOD NEWS EVERYONE!

I fixed the grey screen crashes and got my system stable with my Radeon HD 5870. Here's what I did:

1) Download the Catalyst 11.1 software suite here. Do NOT install it yet.

2) Uninstall ALL of your current AMD drivers/software through the control panel.

3) Restart your computer.

4) Use the Catalyst 11.1 installer and restart.

Now run your games or whatever usually gives you crashes. For me, this completely cured my grey screen of death problems. My CCC actually shows the "catalyst version" as 12.10, but the "driver packaging version" is now 8.812 which is the package associated with the older installer.

It's been over 4 hours thus far under full load in Skyrim, and I haven't gotten a single error yet. (Before my system would crash between 30-60 minutes in). I'll report back with any other issues as I experience them.

TL;DR: Replacing your drivers with an older version of catalyst can resolve some GSOD issues. Find them here: http://support.amd.com/us/gpudownload/windows/previous/Pages/radeonaiw_vista64.aspx

EDIT: I just want to add that I don't really like the idea of being hostage to old drivers for the life of this card, so if AMD could correct whatever issue it is with the new driver package that is causing some systems to "regress" to the grey screen of death issues that were initially fixed back in 2010, I'm sure we would all be much obliged! 



-------------------------

Apple Cinema Display A1081 20" 1680 x 1050 (60 Hz)
Windows 7 Home Premium x64
ASUS M4A785TD-V EVO Mobo
AMD Phenom II X4 965 @ 3.4 GHZ (+ Hyper 212 Evo HSF)
AMD ATI Radeon HD 5870 1GB
8 GB DDR3 @ 1333 GSKILL
OCZ ModXStream Pro 600W modular psu



Edited: 02/04/2013 at 10:11 PM by mrxenyo
 01/11/2013 09:24 PM
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mrxenyo
Peon

Posts: 18
Joined: 01/08/2013

Just a quick update: while I found that my system seemed more stable on the old drivers for a while, I did eventually experience another crash. =[ In a way it's just as well, since I was also dissatisfied with remaining on old drivers as a long term solution anyway. 

So I decided to look around on other forums for some alternative solutions. I found a thread on anandtech which suggested flashing the video card's bios to a version with higher voltages. Here's the thread: 

http://forums.anandtech.com/showthread.php?t=2219247 

The vbios collection that is discussed is found here: 

http://www.techpowerup.com/vgabios/ 

I flashed my card's bios to a version with higher voltages for the four clock states, and I'm back to running the current drivers. So far everything has been stable and I have not experienced a crash. I will report back if I do experience further issues however. 

WARNING: if you do flash your video card's bios, be EXTREMELY careful that you select the proper manufacturer. The first time I did this I didn't know that I couldn't use an asus bios for my reference hd 5870, and I got a black screen. It was a major pain to reflash it to the original bios, which brings me to another important point: ALWAYS back up your original bios!



-------------------------

Apple Cinema Display A1081 20" 1680 x 1050 (60 Hz)
Windows 7 Home Premium x64
ASUS M4A785TD-V EVO Mobo
AMD Phenom II X4 965 @ 3.4 GHZ (+ Hyper 212 Evo HSF)
AMD ATI Radeon HD 5870 1GB
8 GB DDR3 @ 1333 GSKILL
OCZ ModXStream Pro 600W modular psu

 01/12/2013 07:36 AM
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Hardwood
Dungeon Master

Posts: 4044
Joined: 01/27/2008

Originally posted by: mrxenyo, which brings me to another important point: ALWAYS back up your original bios!

Yup.. good plan.

Just a note to anyone following this. PLEASE when you post about your vidcard specify the make and model as there's a zillion (give or take) versions of each. eg. Radeon 5800 series means nothing, whereas ASUS 5870/2DIS/1GD5/V2 can tell a lot.



-------------------------

#1: FX-6350, Antec Kuhler 920, MSI 970 Gaming, Asus 5870/V2, ASUS Xonar D2X, GSkill (F3-14900cl9d-8gbxl), Antec Truepower New 750, Arc Midi, Win8.1pro x64
#2: MSI A88X-G45, AMD A10-7850K, IGP, AMD 2x4GB 2133 (R938G2130UK), Antec 750 True, 128GB Sandisk SSD, WD Black 1TB, Win8.1pro x64
#3: Athlon 64 X2 4200+, AGP 1950pro, Audigy 2, Asus A8V-D, 2gig ram, Enermax 465P, Antec900case. Now on Win8.1pro cat 10.2

 01/12/2013 07:58 AM
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xavi
Peon

Posts: 16
Joined: 01/10/2013

Hi mrxenyo. I have a similar problem. My thread is here: http://forums.amd.com/game/messageview.cfm?catid=440&threadid=163374&enterthread=y

When I looked into this issue a couple years ago, I found out about flashing video bios but I was afraid to brick my card, so I didn't do it.

Now the issue is occurring again with a lot of games and I'm looking for help as I don't know how to flash it. I guess I should use GPU-Z first to be sure about the make and model of my video card. I'll follow this topic to see if you succeed mending the issue. I hope you do.

I'd apreciate if anyone could help me flash it on my topic to which I linked above. I'll post more details about my card there soon.

 01/12/2013 03:13 PM
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mrxenyo
Peon

Posts: 18
Joined: 01/08/2013

Actually while the new bios seemed great for a while, I did experience a crash under load after a while yesterday, so it hasn't completely solved all my problems (though it does seem more stable given the reduced frequency of crashes). I'm participating in a thread about this on tom's hardware at the moment, and one poster said that underclocking his card solved the crashes for him. See the thread here.

I myself have noticed that if I lower my graphics a lot on games, the crashes don't occur as frequently, leading me to believe that high temperatures may in fact be the culprit after all. I initially dismissed that as a possibility since all my temp readouts in GPU-Z seemed well within safe ranges (80c or below) but the fact remains that my system isn't crashing randomly--only when it's under heavy load. 

I'm thinking though that maybe while the gpu core temperature is fine, some of the other chips on the side may be getting too hot? And that may be the cause of the crash? I purchased my card refurbished, and I opened it up the other day and many of the thermal pads were flaking and cracked and coming off. Now I'm thinking that proper cooling may solve a lot of my problems. 

I've ordered this beast from newegg.

I'll let you guys know how it works for me. In the meantime, I'm going to underclock my system a bit and keep the fan up really high.



-------------------------

Apple Cinema Display A1081 20" 1680 x 1050 (60 Hz)
Windows 7 Home Premium x64
ASUS M4A785TD-V EVO Mobo
AMD Phenom II X4 965 @ 3.4 GHZ (+ Hyper 212 Evo HSF)
AMD ATI Radeon HD 5870 1GB
8 GB DDR3 @ 1333 GSKILL
OCZ ModXStream Pro 600W modular psu

 01/17/2013 10:04 AM
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mrxenyo
Peon

Posts: 18
Joined: 01/08/2013

Ok guys, here's the update. I finished the installation of this aftermarket vga cooler yesterday for my hd 5870: 

While it brought my temperatures down a WHOLE lot, I STILL experienced the crashes when I tested skyrim under load shortly after. I always knew my core temperatures were fine (around 70c or so max load at time of crash), but I thought that maybe some of the other chips on the card could be overheating and that an aftermarket cooler would solve things. Alas, it was not the case. 

Underclocking the card to 750/1100 for gpu clock/memory in amd vision engine (ccc) has been the only way for me to achieve stability in-game. What I don't like about this fix is 1) I still don't understand the root cause of the problem, and 2) I'd rather not have to underclock the card.

Anyone else have any thoughts/ideas?



-------------------------

Apple Cinema Display A1081 20" 1680 x 1050 (60 Hz)
Windows 7 Home Premium x64
ASUS M4A785TD-V EVO Mobo
AMD Phenom II X4 965 @ 3.4 GHZ (+ Hyper 212 Evo HSF)
AMD ATI Radeon HD 5870 1GB
8 GB DDR3 @ 1333 GSKILL
OCZ ModXStream Pro 600W modular psu



Edited: 01/17/2013 at 10:10 AM by mrxenyo
 02/01/2013 09:28 PM
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cappycappy53
Peon

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Joined: 02/01/2013

I just bought an EAD5850 (Asus version of HD5850)) with an Accelero Twin fan cooler off eBay. It had some small loose heatsinks with it. The local computer shop informed me that these were to go on what I believe are the onboard memory chips. Apparently they get super hot. I was not able to get any thermal paste (as opposed to thermal compound) but found some heat resistant two part epoxy glue that I was advised would do the job quite well. Make sure that you have these little heatsinks on the chips as there might be problems if they are omitted. Also these twin fan coolers rotate at a much slower speed than the stock ones. Please keep us posted if you are able to find the cause of your problem.

 02/01/2013 11:09 PM
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mrxenyo
Peon

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Joined: 01/08/2013

EDIT: I thought I found a solution, but didn't actually as the crashes recurred. Ultimately, I'm not sure if the better power cables helped or not, but I'll leave my original post alone just to document what I attempted anyway. 

Ok, major update. Turns out it was my power supply cables the whole time. I feel rather foolish to admit this, but I lost a few of the modular pci-e cables that came with my power supply after I moved a while back (OCZ ModXStream Pro 600W Modular Power Supply) and as a result had to rely on a molex-to-pci converter cable like this one for the past 6 months or so. Since I used it successfully with my last graphics card (GTS 250) I figured it'd be ok at the time, but the hd 5870 is way hungrier as it turns out and evidently requires the direct connection to my particular psu for both the 6-pin connectors.

I didn't think of the power supply right away when I was troubleshooting this issue, since my psu is pretty decent and is a known good quality psu even for overclocking (though I'm not overclocking). But after reading so many posts of people with this problem having power supply issues, I thought about it more and more and then the obvious deficiency of my cables occurred to me at long last.

OCZ is AMAZINGLY accommodating when it comes to replacing modular power supply cables, by the way. I was fully prepared to buy a new set on ebay, but after turning up some good stories in forum searches, I figured what the hell and wrote their RMA people a note explaining my situation and offering to buy the cables if necessary. Well Allen Chung of OCZ wrote me back and actually mailed me two new modular pci-e cables for the psu for FREE. For both the cables AND the shipping. (Sweet!!!) 

Anyway, I deliberately refrained from posting here right away as I have had several "false positives" in the past and wanted to make absolutely certain that I had accurately diagnosed the problem, and would not experience a crash again after posting. I have not. (It's been about 2 weeks, gaming under full load every day or two. No gray screens or crashes of any kind). 

What my experience suggests to me is that many of you experiencing the gray screen crash probably have power supply problems as well... 

Anyway, hope to hear about your situations and I hope this helps some of you guys. Let me know if you have any other questions about how I resolved the issue and I'll be glad to help however I can.



-------------------------

Apple Cinema Display A1081 20" 1680 x 1050 (60 Hz)
Windows 7 Home Premium x64
ASUS M4A785TD-V EVO Mobo
AMD Phenom II X4 965 @ 3.4 GHZ (+ Hyper 212 Evo HSF)
AMD ATI Radeon HD 5870 1GB
8 GB DDR3 @ 1333 GSKILL
OCZ ModXStream Pro 600W modular psu



Edited: 02/26/2013 at 07:03 PM by mrxenyo
 02/02/2013 08:32 AM
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xavi
Peon

Posts: 16
Joined: 01/10/2013

Hmm, I recognize the black end of the cable you posted that you've been using. It's the same with my video card's. Just what kind of cables do I need if my problem is also about the cables. Do I need to connect PSU directly to video card?

I have finals in about a week but later I may post my cable's and inside of my case showing PSU cables and what not. Also a better description of my cable connections.

Thanks for updating us.

 02/04/2013 05:55 PM
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mrxenyo
Peon

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Joined: 01/08/2013

Yeah that's just your standard 6-pin pci-e connector. You need two of those to power my card (hd 5870) and I think just one for your card. 

My problem evidently was that I wasn't directly plugging the card in from the power supply unit since I had to use molex adapter (the two clear plastic parts on the left in that pic) so it was causing some instability.



-------------------------

Apple Cinema Display A1081 20" 1680 x 1050 (60 Hz)
Windows 7 Home Premium x64
ASUS M4A785TD-V EVO Mobo
AMD Phenom II X4 965 @ 3.4 GHZ (+ Hyper 212 Evo HSF)
AMD ATI Radeon HD 5870 1GB
8 GB DDR3 @ 1333 GSKILL
OCZ ModXStream Pro 600W modular psu

 02/04/2013 09:50 PM
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mrxenyo
Peon

Posts: 18
Joined: 01/08/2013

To be honest, your cables are probably fine. My case is sort of unique in that I had lost the original modular psu cables and had to rely on this very uncommon double molex-to-double pci thing that, together with all the other things using power in my rig, just wasn't supplying enough power. 



-------------------------

Apple Cinema Display A1081 20" 1680 x 1050 (60 Hz)
Windows 7 Home Premium x64
ASUS M4A785TD-V EVO Mobo
AMD Phenom II X4 965 @ 3.4 GHZ (+ Hyper 212 Evo HSF)
AMD ATI Radeon HD 5870 1GB
8 GB DDR3 @ 1333 GSKILL
OCZ ModXStream Pro 600W modular psu

 02/05/2013 08:15 AM
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xavi
Peon

Posts: 16
Joined: 01/10/2013

Yeah, I looked at the cables. It seems my video card is connected directly to PSU with a long cable without any addition cables. The cable goes right into the PSU box.

I removed my TV tuner card to see if it would help reduce crashes. My theory is that PSU will be under less load that way but I dunno. I'll see in time.

 02/10/2013 11:30 PM
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mrxenyo
Peon

Posts: 18
Joined: 01/08/2013

I am extremely disappointed to report that I experienced another crash while playing cs source. I'm back to operating at the underclocked 750/1100 configuration that has been stable for many of us. I'm not sure if in the end the power supply cables helped or not. If I had more money the next thing I'd do is buy a state of the art 1000W Antec power supply so that I could definitively rule out the psu, but I simply don't have the money for that at this point. I don't know for sure that this is power supply related however, as there is a guy on tom's hardware that does have a 1000W psu and he experiences gray screen crashes as well. So I just don't know.

At this point I have given up on experimenting and just want to enjoy this card and gaming, so I'm going to be running it at 750/1100 for gaming and switch to 850/1200 for movie-watching. In the future, I intend to avoid ATI cards and stick with NVIDIA as I have NEVER had this problem with any of my old geforce cards--even the gigantic power hungry ones.


I hope you guys have better luck learning more about this problem. I'll be following this thread in case anybody else has new or better information. Thanks again for everything.



-------------------------

Apple Cinema Display A1081 20" 1680 x 1050 (60 Hz)
Windows 7 Home Premium x64
ASUS M4A785TD-V EVO Mobo
AMD Phenom II X4 965 @ 3.4 GHZ (+ Hyper 212 Evo HSF)
AMD ATI Radeon HD 5870 1GB
8 GB DDR3 @ 1333 GSKILL
OCZ ModXStream Pro 600W modular psu

 02/11/2013 09:14 AM
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xavi
Peon

Posts: 16
Joined: 01/10/2013

That's very sad. My system seems more stable than before since I removed the tv tuner but it still crashes even if it's rarely. Right now I'll try and get the most out of this card till I need an upgrade. I'll think thrice before getting an AMD video card again.

 02/12/2013 09:33 AM
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ListlessSpectre
Peon

Posts: 9
Joined: 02/12/2013

Hey mrxenyo. This grey screen you're referring to us usually related to bad v-ram. Whether it got too hot, subjected to static discharge, etc, but I have heard about this issue on numerous gamer forums. Have you checked logfiles for a specific message it may present? I currently own a 5850 and I might be able to help since their in the series/family. Let me know.

AMD Support and Game » AMD Radeon™ Graphics » ATI Radeon 5800 Series

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