Topic Title: Can't enable third monitor with Accell adapter
Topic Summary: adapter isn't being recognized
Created On: 01/11/2013 01:46 PM
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 01/11/2013 01:46 PM
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spopp1016
Peon

Posts: 12
Joined: 12/20/2012

I am trying to connect a third monitor via my display port using an Accell display port to dvi adapter model B087B-005B.  I have a Radeon HD5570 graphics card.  When I try to install firmware update for the adapter, I get the following error message:No active DP to SL DVI dongle found.  Please connect and enable a DP to SL DVI dongle which needs to update firmware and run this utility again!Has anyone else had this issue?  Thanks for any assistance.
 01/11/2013 03:27 PM
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Canis-X
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Posts: 719
Joined: 08/28/2012

I found a thread below that seems to match your issue although it does not appear to offer a solution outside of RMA'ing/returning the adapter.

http://hardforum.com/showthread.php?t=1671125



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Requiescat In Pace AMD Processor Forums | Member since: 1/19/2009 | Post count:
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Please don't PM me with questions, instead create a thread so that everyone can assist and benefit from the knowledge provided. Thanks in advance!

 01/11/2013 03:33 PM
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spopp1016
Peon

Posts: 12
Joined: 12/20/2012

Thanks Canis, I saw that as well but wasn't able to solve the problem.  I appreciate your help though.
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