Topic Title: HD 7970 only displays 2 monitors at full resolution third is generic non pnp monitor?
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Created On: 02/15/2013 01:03 AM
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 02/15/2013 01:03 AM
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Langster
Peon

Posts: 3
Joined: 02/15/2013

Hi,

I updated my graphics driver a few weeks ago and as soon as I did I was unable to dsplay all monitors at full resolution and thus eyefinity was reduced to 800x600, due to the low resolution of the 3rd monitor.  I've tried all sorts of things including rolling back drivers, formating the hard drive and reinstalling windows, as well as sending back the mini diplay port adapter to the supplier and it was replaced.  But I still cant increase the resolution on the third monitor.  I just dont know what to do from here?  I'm completely lost

Any gurus out there that could provide some help?

Langster

 02/15/2013 04:16 AM
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Thanny
Alpha Geek

Posts: 1408
Joined: 07/13/2009

Here are all the suggestions I can offer based on the wealth of information you've supplied:

 

 02/15/2013 04:23 AM
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zipsi
Elite

Posts: 1050
Joined: 11/22/2010

Did you plug it in?



-------------------------
Intel I7 3770K @ 4.5ghz, Cooler Master Hyper 212 Evo, Gigabyte Z77X-UD3H, Gigabyte HD7970 ghz edition, 4x4gb Kingston HyperX Beast 2133mhz, Seasonic Platinum 860, Samsung 840 Pro 256gb, OCZ Vertex 4 128gb, WD Black 1TB, WD Green 3TB+1.5TB, ASUS Xonar Essence ST, ASUS VE278Q, Windows 3.11
 02/15/2013 04:34 AM
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Langster
Peon

Posts: 3
Joined: 02/15/2013

Is this helpful?:

Processor Information:
    Vendor:  GenuineIntel
    Speed: 3200 Mhz
    8 logical processors
    4 physical processors
    HyperThreading:  Supported
    FCMOV:  Supported
    SSE2:  Supported
    SSE3:  Supported
    SSSE3:  Supported
    SSE4a:  Unsupported
    SSE41:  Supported
    SSE42:  Supported
Operating System Version:
    Windows 7 (64 bit)
    NTFS:  Supported
    Crypto Provider Codes:  Supported 311 0x0 0x0 0x0
   
Video Card:
    Driver:  AMD Radeon HD 7900 Series

    DirectX Driver Name:  aticfx32.dll
    Driver Version:  9.12.0.0
    DirectX Driver Version:  8.17.10.1172
    Driver Date: 19 Dec 2012
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 60 Hz
 Monitor Refresh Rate: 60 Hz
    DirectX Card: AMD Radeon HD 7900 Series
    VendorID:  0x1002
    DeviceID:  0x6798
    Number of Monitors:  1
    Number of Logical Video Cards:  1
    No SLI or Crossfire Detected
    Primary Display Resolution:  1920 x 1200
    Desktop Resolution: 1920 x 1200
    Primary Display Size: 26.65" x 16.65"  (31.42" diag)
                                            67.7cm x 42.3cm  (79.8cm diag)
    Primary Bus Type Not Detected
    Primary VRAM: -1024 MB
    Supported MSAA Modes:  2x 4x 8x
Supported MSAA Modes:  2x 4x 8x
   
Sound card:
    Audio device: Headphones (High Definition Aud
   
Memory:
    RAM:  12276 Mb
   
Miscellaneous:
    UI Language:  English
    Microphone:  Not set
    Media Type:  DVD
    Total Hard Disk Space Available:  1907733 Mb
 Largest Free Hard Disk Block:  372462 Mb
    OS Install Date: Jan 01 1970
    Game Controller: Microsoft PC-joystick driver detected
   
Installed software:
    Adobe Flash Player 11 ActiveX
    Adobe Reader XI (11.0.01)
    AMD Accelerated Video Transcoding
    AMD APP SDK Runtime
    AMD Catalyst Install Manager
    AMD Drag and Drop Transcoding
    AMD Media Foundation Decoders
    Application Profiles
    AVG Security Toolbar
  Catalyst Control Center
    Catalyst Control Center - Branding
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center InstallProxy
  
 Logitech Gaming Software 5.10
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Extended
    Microsoft Games for Windows - LIVE Redistributable
    Microsoft Games for Windows Marketplace
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319
    Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
    OpenAL
  Project CARS
    RACE 07
    RACE 07 - Formula RaceRoom Add-On
    Rapture3D 2.4.8 Game
    rFactor2
    Samsung_MonSetup
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile
  Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
    Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
    Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
    Security Update for Microsoft .NET Framework 4 Extended
(KB2736428)
    Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
    Sim Commander 3
    Steam
    Trend Micro Titanium
    Trend Micro Titanium Maximum Security
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft .NET Framework 4 Extended (KB2468871)
    Update for Microsoft .NET Framework 4 Extended (KB2533523)
    Update for Microsoft .NET Framework 4 Extended (KB2600217)
    Visual Studio 2010 x64 Redistributables

 Windows Live ID Sign-in Assistant
    WinZip 17.0
    WRC 3 FIA World Rally Championship

 

 02/16/2013 12:34 AM
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Thanny
Alpha Geek

Posts: 1408
Joined: 07/13/2009

No, it does not help.  A dump of excessive and overly generic hardware information doesn't even begin to fill in the gaps for the particular problem you're describing.

Start with the make and model of all your monitors, and how they are connected.  Then, what card, precisely, they are connected to.  Then, your operating system and your graphics driver version.

 02/16/2013 01:06 AM
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stumped
Wizard

Posts: 7250
Joined: 11/13/2009

Yada yada like this > http://forums.amd.com/game/messageview.cfm?catid=440&threadid=160417&enterthread=y yada yada



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

 02/18/2013 06:57 AM
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Langster
Peon

Posts: 3
Joined: 02/15/2013

Hi,

I sorted the problem using various monitor and graphics drivers.  The latest drivers unfortunately lead to the same issues that I described. 

Langster

 

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