Topic Title: HD 6570 - Check Video Cable Desktop Monitor
Topic Summary: Desktop monitor says "Check Video Cable" but it recognizes DVI input as active. HDMI output to TV works fine.
Created On: 02/23/2013 05:12 PM
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 02/23/2013 05:12 PM
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Posts: 1
Joined: 02/23/2013

Graphics Card

  • AMD Radeon HD 6570

AMD Catalyst Driver Version, and Driver History

  • Driver Version - 9.012-121219a-151592C-ATI
  • Catalyst Version - 13.1

Operating System

  • Win 7 64-bit, SP1

Issue Details

  • My desktop HP 2311x monitor set to DVI as default input and just started displaying 'Check Video Cable". The monitor shows the DVI connection as active. Then goes to sleep.
  • Completed a monitor reset and connected HDMI to the monitor. Nothing changed and HDMI was not recognized.
  • Restarted computer, no change.
  • 6570 HDMI output to TV works fine, no issue.

Motherboard or System Make & Model

  • Manufacturer Gateway
  • Model RS780 (AM2)
  • Version 7B3P081G
  • Chipset Vendor AMD
  • Chipset Model 780G
  • Chipset Revision 00
  • Southbridge Vendor AMD
  • Southbridge Model SB700
  • Southbridge Revision 00

Power Supply

  • Dynex 520W

Display Device(s) and Connection(s) Used

  • HP 2311X desktop LED monitor, connected via DVI
  • Vizio 55" LED TV, connected via HDMI
  • No splitters or adapters. Cables all under 4 feet.

Applications and Games

  • N/A

CPU Details
  • AMD Phenom X3 8450, 3 core, 2.1MHz

Motherboard BIOS Version
  • BIOS brand American Megatrends Inc.
  • Version 7B3P081G

System Memory Type & Amount
  • 6GB RAM
Additional Hardware
  • SSD boot drive, 1 case fan, no other PCI or PCIe devices installed.

Additional Details

  • No viruses or spyware. No other PC issues.

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