Topic Title: HD 5700 Series Problem
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Created On: 03/09/2013 08:48 PM
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 03/09/2013 08:48 PM
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Hi All

I'm sorry for posting this question, but I am not computer savvy; so even though I have tried to sort the issue and have done some searching; I am still uncertain what to do. Sorry, not used to forums ether.

I have a Sapphire HD 5700 Graphics card. Hardware manager states it is an ATI Radeon HD5700 Series card. On the Sapphire disc it states Driver Ver 12-120.

I was running three monitors successfully for over four years with two running off the 5700 and the other off the onboard graphics.

Never had a problem at all, until today. Before today I could always access the CCC and adjust settings etc; likewise I could access the onboard graphics settings.

I had a monitor fail today, one running off the 5700; so decided to go back to two monitors, both running off the 5700.

It was a bit of job getting there and accessing the BIOS to use the 5700 to boot, but I did that successfully.

However, I decided to do a check for a driver update for the 5700. All went OK until I came to open the CCC. None of the start menu items will open it, neither will the ATI start menu items. There is nothing showing in the notification tray area either.

I have tried running the disc, but again no success.

I am not able to do an uninstall because there is nothing showing in Add/Remove programs list (there used to be); but even if I find a way of attempting an uninstall, I am worried that I won't be able to see anything on the monitors once I restart the PC.

Has anyone some suggestions please, other than finding a hammer?

OS is XP Pro 32 SP3.

Thanks, AL.

 03/09/2013 10:33 PM
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Cookie Monster

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See the "How-To & FAQs" section of the forum (Get the latest .net framework).May be your problem.Also "how to instal new drivers".Did you update from amd site or use device manager(not the best way).Did you reboot (restart)after download. 


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 03/10/2013 05:43 AM
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Thanks for the reply..........Yes, I downloaded the update from the AMD site and I am up to date with Net Framework.

I am about to try a complete uninstall of the AMD stuff having managed to get the PC runnning with two of the original monitors and a tiny spare one running off the onboard graphics......Ifound the BIOS settings allow me to revert to an older Profile when I added the original third monitor.

So at least I will have a monitor that works when I uninstall.

I think it may be my only chance if I can only find an AMD removal tool for XP....the current one only does Win 7.

Thanks again, AL.

Edited: 03/10/2013 at 05:53 AM by ALLEWIS
 03/10/2013 06:03 AM
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Heavy Wizardry

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You should use your computer add/remove program and 'express uninstall all AMD software" including the installer...and reboot. Then run 'Driver Sweeper' > AMD graphics, analyse and remove all it finds. Reboot. Install the new driver suite. You should be good to go.


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 03/10/2013 06:54 AM
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Thanks.......Unfortunately the only thing that shows in Add/Remove is AMD Catalyst Install Manager.....the option is 'Change'.

That takes me to the Uninstall / Repair / Express Uninstall dialogue box.

Hitting Express Uninstall leavses me with a 'Windows cannot find C\ProgramFiles\ATI\CIM\BIN\InstallManagerApp.exe' warning/notification.


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