Topic Title: Unable to update graphics card, and AMD auto find will not work.
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Created On: 04/16/2013 12:49 PM
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 04/16/2013 12:49 PM
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Drstrange1234
Peon

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Joined: 03/14/2013

Graphics Card- AMD Radeon HD 7670 2GBAMD Catalyst Driver Version, and Driver History- 8.911.0.0 - date is from 25/10/2011Operating System- Windows 7 home premium 64-bitIssue -Hi   I desperately need some help, i have been having trouble updating my graphics card since i got this pc, every time i downloaded and installed it still showed as being updated in 2011.   I then read that you need to uninstall then current driver and then install the new one, when i tried this is caused a whole day of issues, it said that it installed ok, but upon restart the graphics card was changed to a Standard VGA Adapter, tried installing again and again, even followed some advise on here to download an app that clears everything AMD related to do a really clean install, still no luck.   In the end i had to restore from the day before and left the issue at that.but recently games i have been playing are saying my drivers are out of date, i've even had to drop from direct x 11 to 9 to play WoW......I do not know what to do to update this graphics card, the PC recognises it when doing dxdiag, but the AMD website does not. also might be worth saying that when i use the amd auto detect driver it fails to detect (this would always happen before todays issue) "we are unable to find your product or OS" Any help would be great, but i do not want to uninstall the current driver as the same issue will just happen again, meaning another restore.Motherboard or System Make & ModelAcer Aspire m3450Display Device(s) and Connection(s) Used- LG Flatron e2351 - connected via HDMICPU Details- AMD FX (tm)-8120 Eight-core (8 CPU's) 3.1 ghzMotherboard BIOS Version- AMI PO1-A4 20/04/2012    SM BIOS version 2.7System Memory Type & Amount- 16GBDirect X version 11
 04/16/2013 12:52 PM
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stumped
Wizard

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Joined: 11/13/2009

You probably need to read this and pay special attention to the netframework requirement for newer drivers > http://forums.amd.com/game/messageview.cfm?catid=444&threadid=162444&enterthread=y



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Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

 04/16/2013 03:16 PM
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stumped
Wizard

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Is this a Acer Aspire notebook with 3450m graphics or is this a computer with hd7670 graphics card?



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

 04/17/2013 12:01 AM
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Drstrange1234
Peon

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It's a computer with the AMD Radeon HD 7670 2GB
 04/18/2013 01:23 PM
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Drstrange1234
Peon

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Ok this is getting to be a joke now, i cannot even get the Customer Care Email Submission form to work, if i phone AMD i get an Indian call centre that have no idea what they or I am talking about (they think i'm trying to install a brand new graphics card, and at one point wanted me to send to whole PC to them.........)If i uninstall the current driver then install the new one it does not work, it shows as a standard VGA graphics card and i have to restore again and again.I installed the 4.5 MS software and that made no difference.i have a $800 PC with graphics i cannot update, meaning eventually i will have a very pricey paperweight.Can anyone suggest a way to get a canadian/american based AMD support number, or email address seeing as the form is useless?
 04/18/2013 01:28 PM
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stumped
Wizard

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On every driver download page is the "issue reporting form"...it's on the right side.

http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

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