Topic Title: MSI R7770 driver installation problem
Topic Summary: Cannot install the latest AMD driver on Windows 7 x64
Created On: 04/22/2013 08:07 AM
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 04/22/2013 08:07 AM
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yul711
Peon

Posts: 2
Joined: 04/22/2013

Hello, I have a new MSI R7770 PCI-E 1GB graphics card in a new computer: ASRock Z77 OC Formula mb, Intel i3770k CPU, 4x4Gb Patriot RAM, OCZ CX630 power supply, OSZ 90GB Agility 3 SSD, no overclocking, Windows 7 SP1 Enterprise x64 OS, all motherboard drivers and OS updates installed, latest mb BIOS version. Graphic adapter works fine as Standard VGA adapter with 1920x1200 resolution on 24" Dell monitor through HDMI connection, but after latest video driver v9.012 from MSI or AMD site installation, OS does not boot into the desktop screen, it is stuck displaying Windows logo during boot. I have contacted VGA manufacturer MSI support, they performed troubleshooting session over the phone and discovered no problems with this brand new video card. Could you please advice me how to install the proper latest manufacturer's video driver? Are there any settings I could possibly change in BIOS or Windows 7 to make Windows start successfully?

 04/22/2013 08:13 AM
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Eydee
Dungeon Master

Posts: 4310
Joined: 12/27/2008

So according to MSI, being stuck on boot means no problems whatsoever. Are you sure you were agressive enough?

Solution:

Try the card in another computer. If it works, investigate the possibility of a motherboard issue. If it does not work, RMA it.



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CPU: AMD Phenom II X4 810 @ 3250MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 850/1150MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 7 Pro x64

CPU: Pentium 4 Northwood S478 @ 3200MHz | RAM: 1,5GB DDR 400| MoBo: Gigabyte GA-8S661FXMP-RZ | GPU: ASUS Radeon X1650 Pro 256MB | Display: Dimarson 19" CRT | PSU: Noname 400W | OS: changing twice every week...

 04/22/2013 08:29 AM
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yul711
Peon

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Joined: 04/22/2013

Eydee, thank you for the quick reply. I believe, I could have not properly worded my statement about MSI's reaction on my problem: they just think it is probably not the card's hardware issue. I have no other computer to plug the card in for testing.  If the card works fine in the mb's 3.0x16 PCI-e slot as "standard VGA", but fails to boot Windows after AMD's driver installation, could this still be mb's hardware issues if all mb's drivers are installed or most likely corrupt OS?

 04/22/2013 08:38 AM
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stumped
Stack Smasher

Posts: 6121
Joined: 11/13/2009

You could try a clean install of the graphics drivers (note the netframeworks requirement) > http://forums.amd.com/game/messageview.cfm?catid=444&threadid=162444&enterthread=y



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Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit *Gateway HD2401 24" 2ms 1920x1200  ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit  



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