Topic Title: Messed up screen and freezing (HD 7800)
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Created On: 05/01/2013 03:37 AM
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 05/01/2013 03:37 AM
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Joined: 05/01/2013

Graphics Card

Radeon HD 7870 Hawk

AMD Catalyst Driver Version, and Driver History

13.4, this has also happened in 13.1 and did not happen with version 12 and earlier

Operating System
Windows 7 64 bit

Issue Details
This is an issue I've had with 2 games, thought it happens far more often (pretty much everytime) I play one game and very rarely has happened with another. So far this has not effected any other games that I have played.


The game that rarely freezes is X3: Terran Conflict. This is played on max settings, at 1920x1080 resolution, high shader and texture quality, with 4x antialiasing and 8x anisotropic texture filtering.


The game that pretty much always freezes up is Planetside 2. It really doesn't seem to matter at all what graphic settings I had it at, in the past I played it on high with no issues, but even now with these issues coming around and I set everything to low it still happens.


So the issue in question that I have been rambling about, pretty much it freezes my pc. Maybe saying it freezes it is too much as audio still goes on which is nice as I tell my mates on mumble my PC froze again. Whenever the freeze happens I get this lovely image shown on my screen.


This is actually a different color then usual, every other time its blue colored. Again sound still plays, and it seems when I try to alt tab or ctrl alt delete the sound will also stop playing, and I'll have to hard reset my PC. After turning it off and back on I notice every time the fans on the graphic cards will start spinning like crazy for a few seconds. I assumed this was cause my card was over heating and the fans weren't spinning fast for some reason, but even after using MSI afterburner to set my fans to max speed it would still freeze at pretty much the same time.

Motherboard or System Make & Model

Power Supply

Display Device(s) and Connection(s) Used

Connected with an HDMI cable.

Applications and Games

Again, Planetside 2 and very rarely X3 Terran Conflict. I've even turned off every background task outside of steam (needed to play these games) and Avast!

CPU Details

Motherboard BIOS Version
American Megatrends Inc. V1.7

System Memory Type & Amount


Any answers would be appreciated, its quite frustrating trying to play a game I used to always play with zero issues and always having to worry if I can even play for 10 minutes without it freezing my PC.

 05/01/2013 03:47 AM
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Hey mate, I once have problem similar to you (freeze, sound still goes on, although i didn't experience blur background like your attached image. In the end I ended with hard reset).

Very confused at first, as nothing strange with component. You know what? The problem fixed when I de-attach components from my mobo, got all cleaned with pressure from air compressor, cleaned all slots, and reseated the components and voila! the problems gone like never appear before!

It seems that small dust has been blocking my RAM module to connect with slots pin. Seems nonsense I think, but you should try it mate


Motherboard: Gigabyte 990FXA-UD3 BIOS ver. FC
Processor: AMD FX-6300 x6 @3.5GHz
Graphic: HIS Radeon 7790 iCooler Turbo 1GB 128-bit GDDR5
Harddisk: Western Digital Caviar Black 1 TB
RAM: Corsair CMZ8GX3M2A1600C9 8 GB
PSU: Corsair CX600 600W
Casing: Corsair Carbide 400R
Monitor: Philips 196VL 19"
OS: Windows 7 Ultimate 64-bit

-No overclock-

 05/02/2013 03:41 PM
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I tried this, didn't help. It still crashed almost immedietely after firing up Planetside 2.

 05/02/2013 07:13 PM
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OK this is actually quite embarassing, my issue doesn't have to do with the graphics card at all. I appreciate the advice given though, I'm sure my PC appreciated the spring cleaning.



For those curious the issue was that it seems the thermal gel on my heatsink has.. evaporated? I dunno what to call it, but most of it is missing and there is hardly a tiny layer left on it.

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