Topic Title: driver 13.6 Beta still haven't fixed the sleep problem??
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Created On: 06/23/2013 06:55 AM
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 06/23/2013 06:55 AM
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aubreyk
Peon

Posts: 2
Joined: 06/23/2013

I have a Sapphire HD 7850 2gb installed on my pc and I'm currently using the 13.6 beta driver and I'm still having the pc sleep problem.

If I go to the power option and set the monitor to "never sleep" and set the computer "never sleep" then my pc is fine.

However if I don't, if my monitor goes off, it will reboot my computer (sometimes it will shut down and sometimes the monitor can never wake up).

I have done some research:

http://forums.anandtech.com/showthread.php?t=2244769

and seems like it's a common problem and should have been fixed according to:

http://support.amd.com/us/kbarticles/Pages/AMDCatalyst126beta.aspx

 

I'm using 13.6, not 12.6 which is a newer driver, so how come my problem still haven't fixed??

 06/23/2013 09:25 PM
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WMudrockJr
Overclocker

Posts: 705
Joined: 04/01/2013

Don't have that issue what are your system specs



-------------------------

AMD A10-5800K, XFX 7850 Ultra OC Edition 975MHz, 16GB RAM, Win 8.1 Pro 64 bit, MSI 7778 motherboard, 500W PSU, HP P7-1235, CCC 13.12 WHQL

 06/24/2013 09:41 AM
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macca02
Peon

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Joined: 06/24/2013

Just joined to post that i'm also experiencing this problem on my brothers ASUS 7850 2GB.

I've found countless threads in other forums and yet to find a solution. I'm on 13.4 and its still not fixed. The system i built for my brother, he complained of this problem and another, i narrowed down the other problem and it appears to be the motherboard. He told me of when the display would goto sleep he would have to reboot it and sometimes would get an error relating to the display driver.
I figured the MOBO problem was just causing this.

However while awaiting for return of his motherboard i've put the 7850 into my system, whiped and installed drivers from AMD for the 7850 and am experiencing black screens after the display being put too sleep.


After awhile of the display being put to sleep, the screen will awake but be black. If i hit CTRL + ALT + DEL it will launch the Win 7 option screen for task manager, log off etc and all is good again.
I'm yet to experience the error message that he received relating to the driver, or having to power down to get a response, but i'm yet to leave it sitting for greater than an hour.

To recreate the problem, i've set display to sleep in 1 minute of no operation.
I will wait about 30+ mins and then go to wake the computer, it will sense input, monitor will awaken but the screen will be black.

This isn't an isolated issue and there are countless threads on the internet relating to this exact issue, and all fingers pointing at "zerocore" being the culprit. Seems to only happen on some cards. The only fix is to disable the display going to sleep all together.

I'm close to RMA'ing it, but wonder if it will just occur again because it seems to be a possible driver issue.

 06/24/2013 09:44 AM
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macca02
Peon

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Joined: 06/24/2013

Also my system specs are
i7-2600
8GB DDR3 RAM
620W Antec PSU
AMD 6970 Gigabyte Radeon (currently have the 7850 in testing, whiped drivers and installed drivers for 7xxx series)
MOBO: Gigabyte Z68XP-UD4

Brothers is an:


i5 3570
8GB DDR3
Gigabyte H77 mobo
620W PSU.
MOBO: Gigabyte GA-H77-D3H-MVP



Edited: 06/24/2013 at 06:50 PM by macca02
 06/24/2013 06:11 PM
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aubreyk
Peon

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Joined: 06/23/2013

I have also tried 13.4 and I still got the same problem.

I really don't think RMA will help, as it is just a driver issue. 

I guess amd have fixed the issue for some of the motherboards, but not all. Some mb might still have this issue.

XPS 8500

0NW73C MotherBoard

i7-2600 CPU

8GB DDR 3 Memory

Thermaltake 750W Power Supply

750gb Seagate momentus xt HDD

 

 06/24/2013 07:01 PM
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macca02
Peon

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Joined: 06/24/2013

I've used the ASUS 7850 in both my Mobo (Gigabyte Z68XP-UD4), and my brothers (Gigabyte GA-H77-D3H-MVP) and its the same issue.

However my other brother, i built a similar build, which had the Gigabyte GA-H77-D3H-MVP and also a 7850 (he got the sapphire) and he has experienced NO problems.

I doubt its a motherboard thing, as both my brothers both have 7850's and both have the GA-H77-D3H-MVP motherboard, and only one has the problem. And the problem occurs with the "suspected" card in my system aswell.

Other than RMA'ing it, and hoping i don't get a replacement with a similar problem, it appears the easiest solution would be for AMD to release catalyst control center with the option to DISABLE ZEROCORE.

I don't know why this isn't an option, it is clear that once the card enters that state and trying to awake from it is what causes these issues (hence the disabling the display from going to sleep as a workaround).

Either fix it, or recall it because it is a widespread issue. It doesn't happen with all 7xxx, but if you just do a quick google you can see that it has happened to ALOT.

 06/24/2013 08:11 PM
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stumped
Wizard

Posts: 7426
Joined: 11/13/2009

First...do you have your power setting to Performance? Have you changed the minimum and maximum processor state to 100% in advanced settings? You can disable the ULPS by :

Go to registry and disable Ulps:

[HKEY_LOCAL_MACHINE\\SYSTEM\\ControlSet001\\Control \\Cl ass\\{4D36E968-E325-11CE-BFC1-08002BE10318}]

and change "EnableUlps" to 0 under the 0000 and 0001 or 0003 keys.

EDIT: or you can use the ' AMD ULPS (Ultra Low Power State) disable tool ' which can be found here



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Edited: 06/25/2013 at 09:40 AM by stumped
 08/06/2013 07:09 PM
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dragon45801
Peon

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Joined: 08/06/2013

I am having the same issue. I performed the steps stumped suggested and still no luck. HIS Radeon 7870 on driver 13.2. I7 4770K, Gigabyte mobo. Any ideas? Is there really no way to fix this? My older 6870 PCIE 2.1 does not have the issue.

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