Topic Title: HD 5870 - Graphical slow motion/cannot install CCC
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Created On: 07/12/2013 02:09 PM
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 07/12/2013 02:09 PM
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Nonsensei436
Peon

Posts: 5
Joined: 07/12/2013

Graphics Card:

AMD Radeon HD 5870 (RV870) 40nm 1GB GDDR5@1200MHz

Current driver:

Microsoft Windows Hardware Compatibility Manager

Operating System:

Windows 7 Home Premium 64 bit

Issue Details:

For the past month I have been experiencing an issue wherein windows OS animations are running incredibly slowly, to the point where I can see each frame of animation. In addition, there would be a very bizarre effect playing games that I had never seen in 2 decades of gaming where my framerate in game would be excellent, but everything would be moving in extreme slow motion (perhaps 10% of normal speed). This issue would be intermittant, that is to say the issue may or may not appear upon startup. If it did not, the system would operate normally. If it did a restart would be necessary, and would have to be done as many times as it took to boot into a state where animations and game graphics were functioning normally. This issue took on an aspect of attrition as more and more reboots became required to boot into a properly functioning state. At first a single reboot would resolve the issue. Now I can reboot ten times or more before it will work.

I have attempted to update to the latest catalyst version, which turned out to be a disaster that caused a bsod related to atikmpag.sys in the middle of installation. After that I used the ATI software uninstallation tool to remove all ATI software from my system and then used driver sweeper to clean up the leftovers. Then I tried to reinstall the catalyst drivers from scratch, but the bsod related to atikmpag.sys recurred and has consistently recurred every time I have attempted a reinstall of the drivers.



Motherboard:

Dell Inc. 0X501H-A02

System Model:

Dell XPS 435T/9000

Power Supply:

0F217J Dell 475 watt power supply

Display Device:


ASUS HDMI capable 27 inch widescreen display

CPU Details:


Intel Core i7 920@2.67GHz 4 cores 8 threads

Motherboard BIOS version:

Dell Inc. A14 - 10/26/2009

System Memory:


12GB DDR3 PC3-8500F@533MHz

Additional Hardware:

Samsung HD642JJ 600GB@7200RPM

Things I have tried:


1) Turning it off, then on again.
2) Completely removing the catalyst control center and drivers and reinstalling the latest version
3) A file integrity scan using CMD.exe
4) A checkdisk scan
5) A furmark GPU stress test, the results of which were confusing and useless.
6) A rollback to a previous configuration - this did nothing and was an enormous pain.
7) Ran a registry cleaning tool.
8) Ran a disk defrag
9) Used the dell datasafe tool which reinstalls windows back to factory settings.

I have spent weeks combing through the internet trying to find someone else who has experienced the same problem. I have found questions from people who seem to have encountered the same issue I had, but there were never any solutions found or even a proper identification of the problem. What I would really like to know is whether or not my video card has a fault and needs to be replaced. I don't want to spend 150 dollars or more on a new card if the problem lies elsewhere.

Thanks in advance for any help.

 07/15/2013 09:33 PM
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RQuallsJR
Nerfed

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Joined: 05/19/2012

What ccc drivers are you downloading? You may have to do a complete clean install of windows if you have problems cleanning ccc from your system I know it`s  a pain but sometimes thats the only way.



-------------------------

Gigabyte MA790FXT-UD5P
AMD Phnome 2x4 955 Black 3.6GHz (O.C)
G.Skill 16Gig (4x4Gig)DDR3 1333 Dual ch.F3-10666CL7Q RIPJAWS-X
Asus 7770 2GIG 128Bit DDR5
CORSAIR 850tx 850Watt Power Supply
Cooler Master HAF932 ATX Case
Cooler Master V8 CPU cooler
Samsung DVD Burner Sata W/DL/lightscribe
Pioneer DVD burner USB W/DL/Lightscribe
2-WD 250 Gig HD
1-Hitachi 1 TETRABYTE HD
Windows 7 Home Premium 64Bit

 07/15/2013 09:57 PM
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Nonsensei436
Peon

Posts: 5
Joined: 07/12/2013

Originally posted by: RQuallsJR What ccc drivers are you downloading? You may have to do a complete clean install of windows if you have problems cleanning ccc from your system I know it`s  a pain but sometimes thats the only way.

 

What ever version the AMD driver section says is appropriate for my card. In this case its:

 

Display Driver ver. 12.104

OpenCL(tm) Driver ver. 10.0.1124.2

Catalyst Control Center ver. 2013.0328.2217.38225

I am essentially out of options other than to reformat my hard drive and do a new windows install. I really hope that works.
 07/16/2013 12:26 AM
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Nonsensei436
Peon

Posts: 5
Joined: 07/12/2013

A complete drive format and reinstall of windows 7 has failed to eliminate the problem. I am once again seeking advice on how to determine which piece of hardware in my system is malfunctioning. Any helpful advice is appreciated.

 07/16/2013 11:29 AM
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Hardwood
Dungeon Master

Posts: 4001
Joined: 01/27/2008

I'd vote either:

1) new PSU needed

or

2) new mobo needed

 

Considering your current PSU, you can't go wrong by buying something MUCH better as a starting point.



-------------------------

#1: Phenom II C2 955BE @ 3.6, Antec Kuhler 920, Gigabyte GA-MA790FX-DS5, Asus 5870/V2, ASUS Xonar D2X, 4 x 1gig OCZ2N1066SR2GK @800, Antec Truepower New 750, Arc Midi, Vistax64
#2: MSI A88X-G45, AMD A10-7850K, IGP, AMD 2x4GB 2133 (R938G2130UK), Antec 750 True, 128GB Sandisk SSD, WD Black 1TB, Win8.1pro x64
#3: Athlon 64 X2 4200+, AGP 1950pro, Audigy 2, Asus A8V-D, 2gig ram, Enermax 465P, Antec900case. Now on Win8.1pro cat 10.2

 07/16/2013 12:53 PM
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Nonsensei436
Peon

Posts: 5
Joined: 07/12/2013

Originally posted by: Hardwood I'd vote either:

 

1) new PSU needed

 

or

 

2) new mobo needed

 

 

 

Considering your current PSU, you can't go wrong by buying something MUCH better as a starting point.

 

 

I suppose thats possible, but this machine has been running for almost 4 years with no hardware changes and no problems. Do PS units slowly go bad? Would a failing PSU really cause what I've been experiencing? Seems very strange. I was under the impression that PSU's worked until they didnt work.

 07/17/2013 09:57 AM
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Hardwood
Dungeon Master

Posts: 4001
Joined: 01/27/2008

A failing PSU can cause all sorts of oddities. Your 475 watt just barely meets the minimum specs for the 5870 as it is. And yes they do lose efficiency over time.

The thing is, it's the heart of your system. Buy a GOOD one now and it will last a long time and give you peace of mind, even if it's not the cure.



-------------------------

#1: Phenom II C2 955BE @ 3.6, Antec Kuhler 920, Gigabyte GA-MA790FX-DS5, Asus 5870/V2, ASUS Xonar D2X, 4 x 1gig OCZ2N1066SR2GK @800, Antec Truepower New 750, Arc Midi, Vistax64
#2: MSI A88X-G45, AMD A10-7850K, IGP, AMD 2x4GB 2133 (R938G2130UK), Antec 750 True, 128GB Sandisk SSD, WD Black 1TB, Win8.1pro x64
#3: Athlon 64 X2 4200+, AGP 1950pro, Audigy 2, Asus A8V-D, 2gig ram, Enermax 465P, Antec900case. Now on Win8.1pro cat 10.2

 12/29/2013 12:28 PM
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RadeonHD6900User
Peon

Posts: 4
Joined: 12/29/2013

Did you play Path of Exile when the problem appeared the first time?

http://forums.amd.com/game/messageview.cfm?catid=440&threadid=169825

 12/29/2013 12:51 PM
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Nonsensei436
Peon

Posts: 5
Joined: 07/12/2013

Originally posted by: RadeonHD6900User Did you play Path of Exile when the problem appeared the first time?

 

http://forums.amd.com/game/messageview.cfm?catid=440&threadid=169825

 

 

I resolved this issue on my own. It had nothing to do with path of exile and it was not a hardware problem.

I wish I could remember exactly what I had to do but it has been months now. I remember it was related to a setting I had to alter in CMD.exe after reinstalling Windows. Something about time or timing. Sorry my memory is so crap on this issue.

 01/02/2014 11:06 AM
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RadeonHD6900User
Peon

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Joined: 12/29/2013

Thanks for your answer. Yes, it seems to be a timer problem. I got the advice to use "bcdedit /set useplatformclock true" to fix it. Seems to work.

If sombody else is looking to fix a similar problem, here is the link to the proposed solution: http://forums.amd.com/game/messageview.cfm?catid=440&threadid=169825

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