Topic Title: AMD Radeon HD 6770 Black screen during Gaming
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Created On: 09/03/2013 05:27 AM
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 09/03/2013 05:27 AM
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themask06
Peon

Posts: 1
Joined: 09/03/2013

Hey, when I start a game, between 20 seconds and 1 minute the screen will just go blank, the sound in the background is still playing but I get no display at all. If I alt-tab out and in again the display comes back on again for 20 seconds - 1 minute and then goes black again.

I've reseated and cleaned my graphics card and reinstalled drivers where I've had no luck, I've connected my graphics card through a DVI cable to HDMI via my 42" Toshiba TV.

I've run out of things to try now to fix this problem so would appreciate any suggestions, and sorry the dxdiag is just pasted here I tried uploading it as a file but just got error messages.

 

------------------

System Information

------------------

Time of this report: 9/3/2013, 10:09:59

       Machine name: NICK-PC

   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130708-1532)

           Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

       System Model: XPS 8300  

               BIOS: BIOS Date: 02/15/11 09:36:59 Ver: 04.06.04

          Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz

             Memory: 16384MB RAM

Available OS Memory: 16366MB RAM

          Page File: 5185MB used, 27545MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: 96 DPI (100 percent)

 System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7601.17514 32bit Unicode

  DxDiag Previously: Crashed in system information (stage 4). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

 

------------

DxDiag Notes

------------

      Display Tab 1: No problems found.

        Sound Tab 1: No problems found.

        Sound Tab 2: No problems found.

          Input Tab: No problems found.

 

--------------------

DirectX Debug Levels

--------------------

Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail)

 

---------------

Display Devices

---------------

          Card name: AMD Radeon HD 6700 Series

       Manufacturer: Advanced Micro Devices, Inc.

          Chip type: AMD Radeon Graphics Processor (0x68B8)

           DAC type: Internal DAC(400MHz)

         Device Key: Enum\PCI\VEN_1002&DEV_68B8&SUBSYS_30001002&REV_00

     Display Memory: 4095 MB

   Dedicated Memory: 1005 MB

      Shared Memory: 3090 MB

       Current Mode: 1920 x 1080 (32 bit) (30Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: 40 FHD_LCD-TV

         Monitor Id: VES3700

        Native Mode: 1920 x 1080(i) (60.053Hz)

        Output Type: DVI

        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver File Version: 8.17.0010.1236 (English)

     Driver Version: 13.200.11.0

        DDI Version: 11

       Driver Model: WDDM 1.1

  Driver Attributes: Final Retail

   Driver Date/Size: 8/15/2013 14:11:14, 1266552 bytes

        WHQL Logo'd: n/a

    WHQL Date Stamp: n/a

  Device Identifier: {D7B71EE2-2BF8-11CF-6677-0A10BEC2C535}

          Vendor ID: 0x1002

          Device ID: 0x68B8

          SubSys ID: 0x30001002

        Revision ID: 0x0000

 Driver Strong Name: oem174.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:13.200.11.0ci\ven_1002&dev_68b8&subsys_30001002

     Rank Of Driver: 00E60001

        Video Accel: ModeMPEG2_A ModeMPEG2_C 

   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

       D3D9 Overlay: Not Supported

            DXVA-HD: Not Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

 09/07/2013 02:06 AM
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bondonin
Peon

Posts: 10
Joined: 09/07/2013

Could the card be overheating and cutting out. See if the fan is still working correctly (correct rpm) and is not clogged. Use a utility to check the highest temps while gaming. It should be around 60-65c.

 09/07/2013 08:08 AM
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stumped
Wizard

Posts: 7855
Joined: 11/13/2009

Please read the sticky "Read Before Posting".
http://forums.amd.com/game/messageview.cfm?catid=440&threadid=160417&enterthread=y

 

Please supply the following:
    ( Please don't paste dxdiag )

1. Processor (I5-xxxx, A10-xxxx, etc)
2. Graphics card (HD6970, HD4850, Mobility, etc)
3. OS (Win7, Win8, WinXP, 32 or 64bit, etc)
4. Catalyst version (13.2, 12.10, etc)
5. Power Supply..list make and model and wattage
6. RAM
7. Did your computer come with the OS (upgraded?) and Graphics card (previous card?) you have now?
8. Monitor resolution (native), connected by (DVI, HDMI, etc)


 
 
 

 



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

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