Topic Title: HD 7870 GE - System shutdowns
Topic Summary: I get several Errors followed by a reboot.
Created On: 10/06/2013 06:07 AM
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 10/06/2013 06:07 AM
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PeterMeter
Peon

Posts: 5
Joined: 10/06/2013

Hello,

i have a new system which keeps randomly crashing. i come to the conclusion, that this is a graphic card problem or driver problem. WoW keeps crashing with an error 132 which indicates "the memory could not be read". The new Battlefield 4 Beta produce some more Blackscreens.

  • I have testet the latest release and beta driver
  • MemTest 1 Pass without Errors
  • Case has 2 Fans, temparature is okay
  • gfx = HIS Radeon 7870 Ghz Edition
I analysed the crash dumps with "Who Crashed". It would be great if anyone could help me.

System Information (local)

computer name: KALLE-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8526868480 total
VM: 2147352576, free: 1934135296


Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sat 05.10.2013 19:32:02 GMT your computer crashed
crash dump file: C:\Windows\Minidump\100513-4102-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x1A (0x41284, 0xFFFFF980284D1001, 0x5A94, 0xFFFFF780C0000000)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.  

On Sat 05.10.2013 18:40:16 GMT your computer crashed
crash dump file: C:\Windows\Minidump\100513-6692-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x1A (0x41201, 0xFFFFF680003E0928, 0xACD00000C3D35867, 0xFFFFFA8006DE1890)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 05.10.2013 18:12:06 GMT your computer crashed
crash dump file: C:\Windows\Minidump\100513-4087-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x1A (0x41201, 0xFFFFF6800040C928, 0x8FB00001FBE1A867, 0xFFFFFA8008A6EE60)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 01.10.2013 14:40:56 GMT your computer crashed
crash dump file: C:\Windows\Minidump\100113-4555-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0x1A (0x41284, 0xFFFFF98046AA6001, 0x23694, 0xFFFFF780C0000000)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 30.09.2013 21:31:01 GMT your computer crashed
crash dump file: C:\Windows\Minidump\093013-3915-01.dmp
This was probably caused by the following module: shareduserdata.sys (SharedUserData+0x0)
Bugcheck code: 0x1A (0x3452, 0x59329000, 0xFFFFF700013A7B58, 0xEDA000014DC93C66)
Error: MEMORY_MANAGEMENT
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: shareduserdata.sys .
Google query: shareduserdata.sys MEMORY_MANAGEMENT



On Sun 22.09.2013 20:45:30 GMT your computer crashed
crash dump file: C:\Windows\Minidump\092213-3868-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80071FE028, 0xBE000000, 0x100110A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Fri 20.09.2013 21:01:00 GMT your computer crashed
crash dump file: C:\Windows\Minidump\092013-5132-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B80)
Bugcheck code: 0xFC (0xFFFFF8A00C287430, 0x9A60000115F1F963, 0xFFFFF88005A3A1A0, 0x2)
Error: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an attempt was made to execute non-executable memory.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 19.09.2013 20:13:24 GMT your computer crashed
crash dump file: C:\Windows\Minidump\091913-30154-01.dmp
This was probably caused by the following module: dxgmms1.sys (0xFFFFF8800F01D40C)
Bugcheck code: 0x50 (0xFFFFFFFFFFFFFFA0, 0x0, 0xFFFFF8800F01D40C, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Tue 17.09.2013 13:44:38 GMT your computer crashed
crash dump file: C:\Windows\Minidump\091713-4929-01.dmp
This was probably caused by the following module: dxgmms1.sys (dxgmms1+0x37B81)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88003F38B81, 0xFFFFF880066C8990, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\dxgmms1.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 


Conclusion

9 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

shareduserdata.sys

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. 

 

 10/06/2013 11:14 AM
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stumped
Wizard

Posts: 7843
Joined: 11/13/2009

Read the sticky "Read Before Posting".
http://forums.amd.com/game/messageview.cfm?catid=440&threadid=160417&enterthread=y

 

Please supply the following:
   ( Please don't paste dxdiag )

1. Processor (I5-xxxx, A10-xxxx, etc)
2. Graphics card (HD6970, HD4850, Mobility, etc)
3. OS (Win7, Win8, WinXP, 32 or 64bit, etc)
4. Catalyst version (13.2, 12.10, etc)
5. Power Supply..list make and model and wattage
6. RAM
7. Did your computer come with the OS (upgraded?)and Graphics card (previous card?)you have now?
8. Monitor resolution (native), connected by (DVI, HDMI, etc)


Post in the correct Forums:

LAPTOP  http://forums.amd.com/game/categories.cfm?catid=448&flcache=5710402&entercat=y

APU  http://forums.amd.com/game/categories.cfm?catid=483&entercat=y

 

 

 



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

 10/06/2013 11:43 AM
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PeterMeter
Peon

Posts: 5
Joined: 10/06/2013

1. Processor :Intel Core i5 4430
2. Graphics card (2048MB Sapphire Radeon HD 7870 GHz Edition Aktiv PCIe 3.0 x16 (Lite Retail))
3. OS (Win7 64bit Profesional, automatic updates activated)
4. Catalyst version (13.9, 13.10 beta - tried both)
5. Power Supply (be quiet! Straight Power E9 500W)
6. RAM (8GB Hammerram Value DDR3-1600 DIMM CL9 Single)
7. Did your computer come with the OS (upgraded?)and Graphics card (previous card?)you have now? (no i have installed a fresh version
8. Monitor resolution (1080p), connected by (DVI/VGA)

 10/06/2013 11:57 AM
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black_zion
80 Column Mind

Posts: 13071
Joined: 04/17/2008

Run Memtest86+ overnight, that "value RAM" garbage isn't to be trusted. Also, that FSP power supply is pretty garbage as well, so there's the possibility of insufficient amperage and/or voltage.

-------------------------
AMD FX-8350 w/ Corsair H105, ASUS Sabertooth 990FX Gen3/R2, 8GiB G.SKILL DDR3-2133, XFX HD 7970, 512GB Vertex 4, 256GB Vector, 240GB Agility 3, Creative X-Fi Titanium w/ Creative Gigaworks S750, SeaSonic X750, Corsair C70, HP ZR2440w, Win 7 Ultimate x64
 10/06/2013 12:18 PM
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PeterMeter
Peon

Posts: 5
Joined: 10/06/2013

sorry your answer was not very helpful.

The power supply meets all requirements and cost 100€ ...

I allready tested the Ram its fine. 

 

 

 10/06/2013 12:40 PM
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stumped
Wizard

Posts: 7843
Joined: 11/13/2009

You may not think the response is helpful...but if I was a betting man, I would bet you need a stronger power supply. 500watt is the MINIMUM requirement for that card. Try it in a friends computer with a larger PS...or try to borrow a PS that is in the 650watt range.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

 10/06/2013 03:02 PM
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PeterMeter
Peon

Posts: 5
Joined: 10/06/2013

Sorry but ur "betting" isnt a sufficent reason for me to "beliefe" that the power supply isnt enough. i bought the power supply in a pc store and told them what system i have. 

 10/06/2013 04:50 PM
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Vantharas
Polygon Pusher

Posts: 3516
Joined: 03/01/2009

Originally posted by: PeterMeter Sorry but ur "betting" isnt a sufficent reason for me to "beliefe" that the power supply isnt enough. i bought the power supply in a pc store and told them what system i have. 

 

So what? You can go to the PC store every day and ask for a 500W power supply that meets the requirements of said video card. and you can bet 100% of the time someone will point out a cheap POS power supply because it says 500Ws.

Do some research and find out if that bequiet unit is actually a 500W unit or its one of there 300W units masquarding as a 500W unit. Because bequite makes alot of crap and only there high end expensive psu's are actually not useless.

That being said, if the card is crashing in every 3d application, and you've done a fresh driver install, and you've *made sure* that the power supply you bought is a real 500W unit not a fake one.

Then you can swap out the card since you bought it locally. And if you get the same results its more then likly the card. 



-------------------------

I5 3570K@4~5.0ghz: Gigabyte GA-Z77X-UD3H:Corsair Hydro H110 :16GB Corsair Vengeance DDR-3 1600: x2 XFX Radeon 7950 @ 1100/1575 : Corsair AX 860 PSU: x1 WD Black 1TB HDD's: 90GB Agility 3: 960GB SSD : Creative Labs X-FI:Corsair 500R Arctic White Edition:3 22inch Monitors Eyefinity @ 5294x 1050 : Alienware Tact-X Keyboard: Razer Naga :Corsair Vengence 1500 Headset: Corsair SP2500 Speakers

 10/06/2013 05:56 PM
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black_zion
80 Column Mind

Posts: 13071
Joined: 04/17/2008

I can go to Office Depot and pay $70 for a so called 500w PSU from Rocketfish but it doesn't mean it can actually output 500w nor does it mean it is worth $70. Heck, I was in one the other day and saw a Radeon 9600 still on the shelf for sale for $80. Also, many PSUs, especially "tech store brands" will rate the PSU as a combined output of all voltage rails (3.3, 5/-5, 12/-12) when it can only provide a fraction of it at 12v, which is what all internal components run on these days. Name brand units are able to provide 98% or more of their rated power at 12v, as they generate the lesser voltages by down regulating from 12v.

As for your Memtest result, one pass is insufficient to declare it free from errors, especially when I see errors such as Page Fault In Nonpaged Area. Run it overnight.

-------------------------
AMD FX-8350 w/ Corsair H105, ASUS Sabertooth 990FX Gen3/R2, 8GiB G.SKILL DDR3-2133, XFX HD 7970, 512GB Vertex 4, 256GB Vector, 240GB Agility 3, Creative X-Fi Titanium w/ Creative Gigaworks S750, SeaSonic X750, Corsair C70, HP ZR2440w, Win 7 Ultimate x64
 10/07/2013 03:20 AM
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PeterMeter
Peon

Posts: 5
Joined: 10/06/2013

i run memtest overnight with 5 passes and 0 errors. 

The PSU i use is this one: http://www.bequiet.com/en/powersupply/279

What would be a good test to test if the PSU if it is enough? I can play 6 houres BF4 without problem, but the bluescreens are total random

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