Topic Title: HD6850 - System Crashing consistently now with WIndows 8.1 upgrade
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Created On: 10/21/2013 10:55 AM
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 10/21/2013 10:55 AM
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Joined: 10/21/2013



System crashes when playing any movie or game randomly. Used to be infrequent but after upgrading to 8.1 it is very frequent.

Civ 5 crashes after playing for a while and fan speed goes very high.

Frequency increased after upgrade to Win 8.1 and now cannot play movies in MEdia playeror even in browser.







HP h8sE series

Intel core i&-980X six-core Extreme Edition

(3.33 GHz, 1.5MBL2, +12MB shared L3 cache)




POWER : 460W


Manufacturer: Pegatron IPMTB-TK

HP: Truckee-UL8E



OS Name Microsoft Windows 8.1 Pro

Version 6.3.9600 Build 9600

System Manufacturer Hewlett-Packard

System Model h8-1090t

System Type x64-based PC

System SKU LP032AV#ABA

Processor Intel(R) Core(TM) i7 CPU       X 980  @ 3.33GHz, 3334 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 6.16, 9/15/2011

SMBIOS Version 2.5

Embedded Controller Version 255.255

BIOS Mode Legacy



Name AMD Radeon HD 6800 Series

PNP Device ID PCI\VEN_1002&DEV_6739&SUBSYS_25201462&REV_00\4&4C7109B&0&0018

Adapter Type AMD Radeon Graphics Processor (0x6739), Advanced Micro Devices, Inc. compatible

Adapter Description AMD Radeon HD 6800 Series

Adapter RAM 1.00 GB (1,073,741,824 bytes)

Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver Version

INF File oem70.inf (ati2mtag_NI section)

Color Planes Not Available

Color Table Entries 4294967296

Resolution 1920 x 1080 x 60 hertz

Bits/Pixel 32

Memory Address 0xD0000000-0xDFFFFFFF

Memory Address 0xFBEC0000-0xFBEDFFFF

I/O Port 0x0000E000-0x0000E0FF

IRQ Channel IRQ 4294967289

I/O Port 0x000003B0-0x000003BB

I/O Port 0x000003C0-0x000003DF

Memory Address 0xA0000-0xBFFFF

Driver c:\windows\system32\drivers\atikmpag.sys (, 604.00 KB (618,496 bytes), 8/30/2013 3:32 PM)


 10/21/2013 01:27 PM
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Joined: 04/01/2013

I'm going to assume your HP system came with Windows 7 which you upgraded to Windows 8. You now upgraded to Windows 8.1.

I would suggest you do a Refresh for Windows. Doing it form 8.1 will result in a clean copy of Windows 8. Do a Windows update, followed by installing all your software. Starting with 13.9 WHQL CCC package. After all your software is re-installed, then upgrade to Windows 8.1 package.



AMD A10-5800K, XFX 7850 Ultra OC Edition 975MHz, 16GB RAM, Win 8.1 Pro 64 bit, MSI 7778 motherboard, 500W PSU, HP P7-1235, CCC 13.12 WHQL

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