Topic Title: Sapphire R9 290 BSOD
Topic Summary: 0XA0000001 Error
Created On: 11/16/2013 12:43 PM
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 11/16/2013 12:43 PM
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HairRazor
Peon

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I just randomly for the first time since having this card got a BSOD, im sure this is completely driver related, when will AMD come out with new drivers... all I was doing was web surfing o_o how strange.. anyone else getting this?

 11/17/2013 12:36 AM
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kray28
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I am getting these issues too...same card as you: Sapphire R9 290

I hope you're right that it's driver related. 

 11/17/2013 12:50 PM
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kray28
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What I am hearing from at least a few people I've talked to is that the problem with these cards is the memory. 

If that's the case, then I have to RMA and ask for a refund. 

I still have my old video card (Radeon 6970) to fall back on...however, my hope is that this issue is fixable either through firmware or through drivers. 

We need a response from AMD though. 

 

 



Edited: 11/17/2013 at 12:58 PM by kray28
 11/18/2013 12:08 PM
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HairRazor
Peon

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Agreed we do need a answer of somekind from AMD, now I dont think this is a RAM prob with this cards, that one BSOD has not come back and I been playing BF4 for a while ( note that game is crap still needs more bugs worked out ) but I been playing others and no probs really, I am not using GPUz and no black screens im not OCed and so far its not bad, I am getting the random up and down gpu usage like some others here posted, and its does cause a frame dip sometimes. But for the most part no black screens for me or BSODs im sure most of the probs ppl are getting is driver related.. overall the card seems solid... I sold my sapphire 6970 to a friend of mine should not have done that but I needed a new PSU for this card.. but its running ok now we do need AMD answer and we do need more solid drivers to fix our probs! AMD has a change to get out here and tell us whats going on before EVERYONE RMAs there cards because of false assumptions about the ram or the hardware being defective.. im inclinded to believe this is really driver related.. it is new hardware after all ( last note never ever buy new hardware... @ launch )

 11/18/2013 01:53 PM
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jjjsong
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Same exact issue and error code here with Sapphire 290x.

I'm already on my 2nd card so it's so far 2 cards having the same issue.

It just randomly blue screens no matter if I'm doing anything graphics intensive or not.  Sometimes it runs for a day without issues and sometimes a few in a roll within minutes.

My setup (nothing overclocked):

Asus Rampage III Gene (updated to latest bios)

Corsair Vengeance DDR3 12GB

Intel i7 950

Corsair HX850W PSU

 11/18/2013 04:12 PM
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mikexx
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Rma the card i will do the same and get nvidia

 11/19/2013 06:07 PM
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jjjsong
Peon

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I may just do that haha.

Well, it seems AMD is aware of this issue and a fix "should" be coming soon.  But I wonder if the fix, which seemingly is for the black screen issue, will also fix the blue screen issues...

 11/20/2013 01:54 AM
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kray28
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I RMA'd mine....but am going to get a replacement. I just wanted to make sure that I didn't get a lemon. 

 11/20/2013 01:58 AM
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kray28
Peon

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BTW: One extra data point.

Same driver,  betav9.2, but using a Radeon 6970 instead of the R9 290 gives me a totally stable system. 

 11/20/2013 04:22 AM
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jjjsong
Peon

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Same thing here. When I use my old 5850 without changing anything else including the driver, my system runs stable.

 

 11/28/2013 02:29 PM
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HairRazor
Peon

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hmm now it makes me wonder if its really the hardware... AMD  has still not said if there is a hardware problem or not.. I updated bios as well, once in a great while I have the problem with all 3 of my screens like full screen artifacting, I need to find a way to catch it when it does it to see if anyone is having this prob, it seems to do it while watching 1080p vidoes once in a while.. I ordered my card off newegg on the 7th of nov... wonder if I should exchange it.. o_O 

 11/28/2013 05:48 PM
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kray28
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Well my replacement card seems to be doing fine so far. I am going to hit it with some DX11 titles later to really test it. 

If you're having trouble, you should do an RMA replacement. It was about a week turnaround for me...but only because I used the USPS to ship it. Maybe if you pay more with FedEx it will get to NewEgg faster. Newegg did process my RMA almost immediately when the got the card though.

 11/29/2013 12:23 AM
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HairRazor
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hmm I ordered it on the 7th, im wondering if I should RMA suggestions?

 12/03/2013 12:57 PM
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Yaushee
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Got the same BSOD issues. Looked at the logs and it always involves atikmdag.sys :

[code]atikmdag.sys+2779e    fffff880`0f42f000    fffff880`1011d000    0x00cee000    0x528f7d85    22/11/2013 16:51:33    ATI Radeon Family    ATI Radeon Kernel Mode Driver    8.01.01.1360    Advanced Micro Devices, Inc.    C:\Windows\system32\drivers\atikmdag.sys[/code]

 

Crash List

 

Created by using BlueScreenView

Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size Dump File Time
113013-25521-01.dmp 30/11/2013 14:26:03   0xa0000001 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 atikmdag.sys atikmdag.sys+2779e ATI Radeon Kernel Mode Driver ATI Radeon Family Advanced Micro Devices, Inc. 8.01.01.1360 x64 ntoskrnl.exe+74540         C:\Windows\Minidump\113013-25521-01.dmp 4 15 7601 276 624 30/11/2013 14:27:13
112513-4134-01.dmp 25/11/2013 09:59:53   0xa0000001 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 atikmdag.sys atikmdag.sys+2779e ATI Radeon Kernel Mode Driver ATI Radeon Family Advanced Micro Devices, Inc. 8.01.01.1360 x64 ntoskrnl.exe+74540         C:\Windows\Minidump\112513-4134-01.dmp 4 15 7601 276 624 25/11/2013 10:39:55

Got a new one today but no crash dump for some reason?

It ALWAYS happen when I'm on Youtube, and either putting a video fullscreen, or skipping to another point in a video. No BSOD in games for now. Got the latest Beta drivers.

Oh, and I'm on my SECOND r9 290. RMA'd my first because of coil whirring :/ And the first also gave me those BSOD...

 

The PC and everything in it is brand new, the MOBO is a MSI G43 Gaming. PSU is a Corsair 650W so no problems here. Gonna test the memory just in case. Edit: The memory passed Memtest just fine.



Edited: 12/03/2013 at 01:36 PM by Yaushee
 12/03/2013 01:25 PM
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HairRazor
Peon

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I just RMA mine as well, should get one back by end of week, but yeah the full screen on youtube was having that prob too but it only happend once in a while.. still in all wonder what the prob is, HAS to be drivers...

 12/03/2013 02:13 PM
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jjjsong
Peon

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I was having the same exact BSOD error codes but not after I got my 2nd replacement and using beta 9.4 driver.

Either way it's going to be RMA'ed again due to coil whine.  I hope I can get a refund and jump ship already.

 12/03/2013 02:30 PM
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stumped
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Originally posted by: Yaushee Got the same BSOD issues. Looked at the logs and it always involves atikmdag.sys :

[code]atikmdag.sys+2779e    fffff880`0f42f000    fffff880`1011d000    0x00cee000    0x528f7d85    22/11/2013 16:51:33    ATI Radeon Family    ATI Radeon Kernel Mode Driver    8.01.01.1360    Advanced Micro Devices, Inc.    C:\Windows\system32\drivers\atikmdag.sys[/code]

 

Crash List

 

Created by using BlueScreenView

Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size Dump File Time
113013-25521-01.dmp 30/11/2013 14:26:03   0xa0000001 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 atikmdag.sys atikmdag.sys+2779e ATI Radeon Kernel Mode Driver ATI Radeon Family Advanced Micro Devices, Inc. 8.01.01.1360 x64 ntoskrnl.exe+74540         C:\Windows\Minidump\113013-25521-01.dmp 4 15 7601 276 624 30/11/2013 14:27:13
112513-4134-01.dmp 25/11/2013 09:59:53   0xa0000001 00000000`00000005 00000000`00000000 00000000`00000000 00000000`00000000 atikmdag.sys atikmdag.sys+2779e ATI Radeon Kernel Mode Driver ATI Radeon Family Advanced Micro Devices, Inc. 8.01.01.1360 x64 ntoskrnl.exe+74540         C:\Windows\Minidump\112513-4134-01.dmp 4 15 7601 276 624 25/11/2013 10:39:55

Got a new one today but no crash dump for some reason?

It ALWAYS happen when I'm on Youtube, and either putting a video fullscreen, or skipping to another point in a video. No BSOD in games for now. Got the latest Beta drivers.

Oh, and I'm on my SECOND r9 290. RMA'd my first because of coil whirring :/ And the first also gave me those BSOD...

 

The PC and everything in it is brand new, the MOBO is a MSI G43 Gaming. PSU is a Corsair 650W so no problems here. Gonna test the memory just in case. Edit: The memory passed Memtest just fine.

Have you tried disabling hardware acceleration? If you are using IE..then  tools/internet options/advanced..use software rendering. Firefox has the same setting available.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

 12/03/2013 06:21 PM
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Yaushee
Peon

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Have you tried disabling hardware acceleration? If you are using IE..then  tools/internet options/advanced..use software rendering. Firefox has the same setting available.

 

Thanks, disabled it, will see if that helps Hopefully it will also fix the GPU running abnormaly hot whilst watching videos (90° for videos? what?)

 12/04/2013 01:05 AM
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HairRazor
Peon

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90c on watching videos yikes! thats hot... mine was only getting to like 73c watching 1080p videos o_O thats not right hmm..

 12/04/2013 04:20 PM
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Yaushee
Peon

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Still getting 90° with one Youtube video open and paused, and another running. I close them, and the temperature plummets to a cozy 60°! Those drivers seem to hate Youtube Flash player ATM D:

Edit: Seems it's running especially hot if a video is paused and/or running in an INACTIVE window. Weird!



Edited: 12/09/2013 at 04:59 AM by Yaushee
AMD Support and Game » AMD Radeon™ Graphics » Sapphire R9 290 BSOD

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