Topic Title: HD7850 display messes up after watching a video on youtube
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Created On: 01/06/2014 12:01 PM
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 01/06/2014 12:01 PM
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cunliffe
Peon

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Joined: 01/06/2014

Just brought a HD7850, installed the latest drivers from website. However everytime i watch a video, guaranteed on youtube but also other online video, about 2-3 seconds once the video has stopped playing my display messes up. The screen is filled with horizontal lines which flicker. See an image of my screen here. In the background everything appears to be ok as if i press spacebar, the video will play again but still can't see it. This happens on both firefox v26 and IE11. Only thing i can do is power down the PC and restart it.

Looked in the Event Viewer and no errors appear and windows doesn't appear to try and recover the display.

I am able to play COD:Ghosts without issue and i haven't done any overclocking

 

Graphics Card: VTX3D HD7850 2GBD5-2DHX

AMD Catalyst Driver: 13.12

OS: Windows 8.1 Pro 64-bit

Processor: Intel i5 3570K 3.4Ghz (4 Cores)

RAM: 16GB DDR3 2133

PSU: 750W 80+

Motherboard: ASROCK Z77 Extreme4

HDD: 240GB SSD + 2TB HDD

 

 

 

 01/06/2014 12:16 PM
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WMudrockJr
Overclocker

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Joined: 04/01/2013

What version of Flash Player are you using.



-------------------------

AMD A10-5800K, XFX 7850 Ultra OC Edition 975MHz, 16GB RAM, Win 8.1 Pro 64 bit, MSI 7778 motherboard, 500W PSU, HP P7-1235, CCC 13.12 WHQL

 01/06/2014 12:22 PM
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cunliffe
Peon

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Thanks for the quick reply.

Using http://helpx.adobe.com/flash-player.html, i have the latest flash player installed - 11.9.900.170

 01/06/2014 01:32 PM
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WMudrockJr
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So have you tried to right mouse click when watching YouTube to click on settings to enable Hardware Acceleration on/off to see if they makes any difference.

Also try un-installing Flash Player and then re-installing it.

If both of these don't work them fill out the AMD Issue Report Form.

http://www.amdsurveys.com/se.ashx?s=5A1E27D25AD12B4F



-------------------------

AMD A10-5800K, XFX 7850 Ultra OC Edition 975MHz, 16GB RAM, Win 8.1 Pro 64 bit, MSI 7778 motherboard, 500W PSU, HP P7-1235, CCC 13.12 WHQL

 01/06/2014 03:08 PM
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cunliffe
Peon

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After your last post, i did do this and disabled Hardware Acceleration did work but this doesn't fix the issue and will probably notice quality issues on the more demanding youtube videos. Uninistalling and Re-installing flash made no difference. Also i tried a few flash games and these worked without issue and only seems to be videos.

So I tried playing a mp4 file in windows media player and this had the same effect, fine during playback, as soon as its stopped for 2 seconds, the lines appeared (although in a different colours). AVI file seemed to work fine.

However playing the same MP4 file in VLC worked fine. Im starting to believe this could be a codec issue knowing VLC uses its own codecs.

Now to determine which codecs and to reinstall them

 

 

 01/07/2014 04:24 PM
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GhostFire
Peon

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Joined: 01/07/2014

wow so glad i found this thread...

so i just purchased a new asus vg248qe 144hz monitor a few days ago and im having the same issue mentioned above.

seems to be only when trying to play videos through IE.

here is a link that someone put on youtube with what the screen looks like when this happens. http://www.youtube.com/watch?v=1m4av17SYNk&feature=youtu.be

I am still able to cycle through the monitor menu options with them showing up ontop of the fuz and clear.

I'm not sure if it is a issue with my monitor so I'm hunting this issue down before I am out of my return period for the display.

The more I look around online it seems to be a issue with the gpu.

any help on this would be greatly apreciated.

saphhire 7850 2Gb oc edition

sku# 11200-01-20G

i7-2600

8gb ram 1333hz

650W 80+ PSU

windows 7

catylyst 13.12

 01/07/2014 04:37 PM
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cunliffe
Peon

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Joined: 01/06/2014

That video is exactly what I am getting.

From what i can tell this only happens after playing H.264 videos. Obviously this didn't happen with my previous video card. I did try to install a different codec set on machine without any luck.

 01/07/2014 04:44 PM
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GhostFire
Peon

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what kind of monitor do you have? is it 120hz or above? seems to be some issues with running at the rate and video playback.

http://pcmonitors.info/reviews/asus-vg248qe you can scroll down to see there video and the quote below

"When testing responsiveness on our movie titles we had to revert to a 120Hz refresh rate. At 144Hz we ran into exactly the same problem as in the BenQ XL2411T where the image appeared completely scrambled like white noise. This time we were using CyberLink PowerDVD 10 which is a slightly more recent version but the end result was the same as that shown in the video below."

so I'm not sure where to go from here....but I'm feeling better that it is not a issue with my monitor but maybe a issue with frame rates and video playback. Not sure is there is a fix but so far its not happening in game.

Suggestion's are very welcomed

 

 01/11/2014 01:27 PM
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spwilde
Peon

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Joined: 01/11/2014

I'm seeing the same issue with the 1GB VTX3D 7850 after a Win 7 reinstall. It didn't happen on the previous install but Catalyst Control Center didn't open for some reason.

On the fresh install CCC does open and I have this issue.

I have tried disabling Flash player hardware acceleration but this does not fix it. I have noticed it happens on HTML5 Youtube videos too.

I read on some forum a while ago that it was related to the voltage on the 7850 increasing in frequency to help with the video playback but cannot see an option for this in CCC.

Try uninstalling CCC and testing. If not, install MSI Afterburner and check the option to lock voltages (this is what I had running on the previous install)

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