Topic Title: win7 bluescreen's
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Created On: 02/04/2014 06:37 PM
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 02/04/2014 06:37 PM
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starleya
Peon

Posts: 1
Joined: 02/04/2014

Graphics Card
AMD Radeon HD 7700 series
Standard configuration

AMD Catalyst Driver Version, and Driver History
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1247 (English)
Driver Version: 13.251.0.0

Operating System
- Windows 7 Home Premium x64
- no other computers to put card into

Issue Details
i've been having a bluescreen randomly for the entire month of january. at first i thought it was due to a new game i was alpha testing (because it happened most often when that game was running, or after i had to force it to shut down (alt-f4 or killing the process in the task manager).

after working with the game's support to try and stop the bluescreens involved with the game and it not fixing the issue. i tried to do a system restore to before january (couldnt find my removable HD with the image) so i did a file backup(my documents, my pictures, my music) and a factory reset instead.

i havnt reinstalled the game i was alpha testing or most of the programs i had previously. but i just got another bluescreen

SYSTEM_SERVICE_EXCEPTION

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF800030975FE
BCP3: FFFFF880071840F0
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

there isnt anything in specific that sets it off, on my end it feels random.
for example: it wasnt always while playing a game or afterwards. it did it before and after a driver update (before factory reset)

i had the internet disconnected when i did the factory reset and installed the suggested driver from AMD.

Motherboard or System Make & Model
System is an Acer Aspire M3910

Power Supply
Dynex ATX 520-Watt PSU
http://www.dynexproducts.com/products/computer-accessories/DX-520WPS.html

Display Device(s) and Connection(s) Used
Acer A181HV LCD screen through standard VGA cable that came with the screen

Applications and Games

Trove (alpha version)
Neverwinter Online 

CPU Details
Intel(R) Core(TM) i3 CPU  
550  @ 3.20GHz (4 CPUs), ~3.2GHz
No overclocking 

Motherboard BIOS Version
Default System BIOS

System Memory Type & Amount
2GB DDR3 (Samsung)
2GB DDR3 (Samsung)
4GB DDR3 (Crucial Technology)
Total 8GB

Additional Hardware
-System is otherwise as purchased. 1TB HD, stock cd/dvd rw

Additional Details
Ran an Anti-Virus and MalwareBytes check; came up clean.
Did a Factory System Restore while disconnected from the network.
Updated the Video Card driver through AMD website using Recommended driver.
Will be doing the Memtest86 tonight when i go to bed.
EDIT: Memory test came out clear. 


Anything else i can run to help figure this out would be appreciated. someone from the Acer forums suggested that it might be the video card crapping out. I've had this card for maybe a little over a year, would be a shame to replace it so quickly.



Edited: 02/05/2014 at 07:21 PM by starleya
 03/01/2014 02:13 AM
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CLXXXIII
Peon

Posts: 2
Joined: 03/01/2014

I got the same problem only with a new hd 7950.

After i installed the new 14.1 and 14.2 amd driver and watch streams or flashplayers like youtube it can happen that i get a bluescreen with the same error message

 04/26/2014 05:16 AM
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IreneGR
Peon

Posts: 1
Joined: 04/26/2014

Same here using an ATI 5860. 

The text I got after bluescreen reboot on Windows :

 

[quote]Problem signature:

  Problem Event Name: BlueScreen

  OS Version: 6.1.7600.2.0.0.256.1

  Locale ID: 1032

 

Additional information about the problem:

  BCCode: 3b

  BCP1: 00000000C0000005

  BCP2: FFFFF9600027FCAC

  BCP3: FFFFF88009F99D20

  BCP4: 0000000000000000

  OS Version: 6_1_7600

  Service Pack: 0_0

  Product: 256_1[/quote] 

I try to attach two files created after the crash (*.dmp), as being told in Windows errror but the site does not accept them.

 04/26/2014 07:06 AM
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stumped
Wizard

Posts: 7075
Joined: 11/13/2009

Originally posted by: starleya Graphics Card AMD Radeon HD 7700 series Standard configuration AMD Catalyst Driver Version, and Driver History Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll Driver File Version: 8.17.0010.1247 (English) Driver Version: 13.251.0.0

 

Operating System - Windows 7 Home Premium x64 - no other computers to put card into Issue Details i've been having a bluescreen randomly for the entire month of january. at first i thought it was due to a new game i was alpha testing (because it happened most often when that game was running, or after i had to force it to shut down (alt-f4 or killing the process in the task manager).

 

after working with the game's support to try and stop the bluescreens involved with the game and it not fixing the issue. i tried to do a system restore to before january (couldnt find my removable HD with the image) so i did a file backup(my do*****ents, my pictures, my music) and a factory reset instead.

 

i havnt reinstalled the game i was alpha testing or most of the programs i had previously. but i just got another bluescreen

 

SYSTEM_SERVICE_EXCEPTION

 

Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 4105

 

Additional information about the problem: BCCode: 3b BCP1: 00000000C0000005 BCP2: FFFFF800030975FE BCP3: FFFFF880071840F0 BCP4: 0000000000000000 OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1

 

there isnt anything in specific that sets it off, on my end it feels random. for example: it wasnt always while playing a game or afterwards. it did it before and after a driver update (before factory reset)

 

i had the internet disconnected when i did the factory reset and installed the suggested driver from AMD.

 

Motherboard or System Make & Model System is an Acer Aspire M3910 Power Supply Dynex ATX 520-Watt PSU http://www.dynexproducts.com/products/computer-accessories/DX-520WPS.html

 

Display Device(s) and Connection(s) Used Acer A181HV LCD screen through standard VGA cable that came with the screen Applications and Games Trove (alpha version) Neverwinter Online 

 

CPU Details Intel(R) Core(TM) i3 CPU   550  @ 3.20GHz (4 CPUs), ~3.2GHz No overclocking 

 

Motherboard BIOS Version Default System BIOS System Memory Type & Amount 2GB DDR3 (Samsung) 2GB DDR3 (Samsung) 4GB DDR3 (Crucial Technology) Total 8GB Additional Hardware -System is otherwise as purchased. 1TB HD, stock cd/dvd rw Additional Details Ran an Anti-Virus and MalwareBytes check; came up clean. Did a Factory System Restore while disconnected from the network. Updated the Video Card driver through AMD website using Recommended driver. Will be doing the Memtest86 tonight when i go to bed. EDIT: Memory test came out clear. 

 

Anything else i can run to help figure this out would be appreciated. someone from the Acer forums suggested that it might be the video card crapping out. I've had this card for maybe a little over a year, would be a shame to replace it so quickly.

 

Nowhere do you mention that you have used Windows Update. This is a very common issue...please MANUALLY run windows update and install the 'optional' and 'recommended' updates.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 * A clear conscience is usually a sign of bad memory *

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