AMD Radeon HD 7700 series
AMD Catalyst Driver Version, and Driver History
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1247 (English)
Driver Version: 188.8.131.52
- Windows 7 Home Premium x64
- no other computers to put card into
i've been having a bluescreen randomly for the entire month of january. at first i thought it was due to a new game i was alpha testing (because it happened most often when that game was running, or after i had to force it to shut down (alt-f4 or killing the process in the task manager).
after working with the game's support to try and stop the bluescreens involved with the game and it not fixing the issue. i tried to do a system restore to before january (couldnt find my removable HD with the image) so i did a file backup(my documents, my pictures, my music) and a factory reset instead.
i havnt reinstalled the game i was alpha testing or most of the programs i had previously. but i just got another bluescreen
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105
Additional information about the problem:
OS Version: 6_1_7600
Service Pack: 0_0
there isnt anything in specific that sets it off, on my end it feels random.
for example: it wasnt always while playing a game or afterwards. it did it before and after a driver update (before factory reset)
i had the internet disconnected when i did the factory reset and installed the suggested driver from AMD.
Motherboard or System Make & Model
System is an Acer Aspire M3910
Dynex ATX 520-Watt PSU
Display Device(s) and Connection(s) Used
Acer A181HV LCD screen through standard VGA cable that came with the screen
Applications and Games
Trove (alpha version)
Intel(R) Core(TM) i3 CPU
550 @ 3.20GHz (4 CPUs), ~3.2GHz
Motherboard BIOS Version
Default System BIOS
System Memory Type & Amount
2GB DDR3 (Samsung)
2GB DDR3 (Samsung)
4GB DDR3 (Crucial Technology)
-System is otherwise as purchased. 1TB HD, stock cd/dvd rw
Ran an Anti-Virus and MalwareBytes check; came up clean.
Did a Factory System Restore while disconnected from the network.
Updated the Video Card driver through AMD website using Recommended driver.
Will be doing the Memtest86 tonight when i go to bed.
EDIT: Memory test came out clear.
Anything else i can run to help figure this out would be appreciated. someone from the Acer forums suggested that it might be the video card crapping out. I've had this card for maybe a little over a year, would be a shame to replace it so quickly.
07:21 PM by