Topic Title: Win7 Update Driver Problem
Topic Summary: Windows 7 Updates Killed My Radeon HD 6850's Drivers
Created On: 02/13/2014 01:15 PM
Status: Post and Reply
Linear : Threading : Single : Branch
Search Topic Search Topic
Topic Tools Topic Tools
View similar topics View similar topics
View topic in raw text format. Print this topic.
 02/13/2014 01:15 PM
User is offline View Users Profile Print this message

Author Icon
Tiptupster
Peon

Posts: 3
Joined: 02/13/2014

My computer updated windows yesterday, and after it booted back up, windows has been totally crashing while, at the same time, displaying a glitched out, frozen screen.

The crash/freeze occurred three times while my computer was trying to display a big display change, so I decided to check out my graphics card first. I began by uninstalling the Radeon HD 6850 from Window's device manager in safe mode and, after a restart, the problem went away. I then let windows resinstall the driver and, upon another restart, the computer crashed at the initial loading of my desktop (again, glitched-out-and-frozen screen and frozen windows). I then went back to safe mode to uninstall the driver with device manager and, once again, the problem went away. So, this time I didn't let windows reinstall the drivers but, instead, I uninstalled everything tied to catalyst and told windows to delete the drivers. The problem was gone again, so I decided to reinstall Catalyst and my graphics card's drivers. I already had installed the latest drivers for my card that were released in December before the crashing began, so I decided to install the latest beta drivers instead. After letting Catalyst reinstall everything and restart windows, however, the computer once again crash-froze at the loading of the desktop (with the same screen glitch).

So, using safe mode and the device manager, I uninstalled the drivers yet again and here I am using the computer to type up this post.

I'm hoping this isn't a problem with my actual graphics card. (Its worked flawlessly for over two years until the windows update that I installed yesterday.) I'm guessing the windows update made something incompatible with the graphics card's drivers since the problem completely goes away when the drivers are uninstalled.

Any help would be appreciated. Thank you.

 02/13/2014 04:38 PM
User is offline View Users Profile Print this message

Author Icon
Vegan
Elite

Posts: 1227
Joined: 01/31/2010

what version of windows are you using?

 



-------------------------

 02/13/2014 05:40 PM
User is offline View Users Profile Print this message

Author Icon
Earnhardt
Case Modder

Posts: 882
Joined: 09/11/2008

Originally posted by: Vegan what version of windows are you using?

 

 

 

better yet!

http://forums.amd.com/game/messageview.cfm?catid=454&threadid=160419&enterthread=y



-------------------------

AMD Phenom II 1100t @4.0Ghz /Asus sabertooth 990fx/2x Gigabyte 3G 7950's in crossfire/500G samsung 840 ssd/16G G-Skill Ripjaw 1600/2-samsung 24" monitors 1920X1200/Corsair AX1200W psu/W7 pro 64,G19 keyboard,Roccat kone pure mouse,Cooler master HAF932,Corsair H100i water cooler,Zalman ram cooler.Sound Blaster X-Fi Titanium Fatal1ty Champion Series,Logitech Z5500 speakers,Roccat Kave 5.1 headset.

 02/14/2014 01:22 AM
User is offline View Users Profile Print this message

Author Icon
Tiptupster
Peon

Posts: 3
Joined: 02/13/2014

Okay, I assume this should be good for a start:


Graphics Card

- HIS Radeon HD 6850 (Model # H685F1GD)

- No overclocking.

AMD Catalyst Driver Version, and Driver History

- currently using Catalyst "14.1 Beta" (was using 13.12 when the problem began yesterday)

Operating System

- Windows 7 64-bit (up to date)

Issue Details

- Occurred for the first time after a Windows update/reboot the day before yesterday.

- Issue only occurs if the Catalyst Drivers are being used. Otherwise, the video card and display work perfectly fine with Window's default VGA drivers.

- Issue seems to arise a split-second after the display undergoes a large visual change.

- Issue happened the first two times in the Blizzard game "Hearthstone" while it was trying to display a large in-game-info pop-up. Third time was right when Mozilla firefox was being launched and it had just loaded its window a fraction of a second before the crash. Fourth, fifth, and sixth times were right as the screen went black as my Windows 7 desktop was beginning to appear at startup.

- Windows immediately freezes/haults and the screen starts to behave weird: I'll get flashes of thin yellow vertical lines, flashes of thick black horizontal lines, flashes of big blue boxes, what should be the left-most edge of my screen will shift across my monitor with the right most edge appearing right behind it, eventually all ending in a static screen with what look like glitchy/dead, rainbow pixels randomly strewn across it.

Motherboard or System Make & Model
- ASUS P6TD Deluxe

Power Supply

- Corsair HX850W

Display Device(s) and Connection(s) Used
- Samsung LN37B530P7FXZA HDTV
- HDMI Cable Connection

Applications and Games where issue occurs

- Windows 7 after desktop visual loads

- Mozilla Firefox after window visual loads

- Hearthstone after pop-up information loads

CPU Details
- Intel Core i7 960 (4 cores at 3.2 GHz)
- No overclocking.

 

System Memory Type & Amount
- 12 GB (6x2GB)

Additional Details
- The PC is clean of viruses, spyware, etc..
- Haven't done any hardware tests yet (the computer's performed flawlessly until the day before yesterday).



Edited: 02/14/2014 at 02:24 AM by Tiptupster
 02/14/2014 02:19 AM
User is offline View Users Profile Print this message

Author Icon
Tiptupster
Peon

Posts: 3
Joined: 02/13/2014

The following are ALL of the Windows 7 updates that were installed before the issue began (in the order they were installed):

http://support.microsoft.com/kb/2909210

http://support.microsoft.com/kb/2862973

http://support.microsoft.com/kb/2843630

http://support.microsoft.com/kb/2898857

http://support.microsoft.com/kb/2901112

http://support.microsoft.com/kb/2909921

http://support.microsoft.com/kb/2911501

http://support.microsoft.com/kb/2912390

http://support.microsoft.com/kb/2916036

I would have no idea if any of these could be causing the problem. The second to the last one (http://support.microsoft.com/kb/2912390) makes me suspicious since it fiddles with Direct2D, but to be honest I'm clueless when it comes to this stuff. Would Windows implode if I uninstalled that update as a test?

Statistics
85368 users are registered to the AMD Support and Game forum.
There are currently 3 users logged in.

FuseTalk Hosting Executive Plan v3.2 - © 1999-2014 FuseTalk Inc. All rights reserved.