Topic Title: Windows Update Yesterday 13.2.2014 killed my driver
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Created On: 02/14/2014 07:56 AM
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 02/14/2014 07:56 AM
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q_aladin
Peon

Posts: 6
Joined: 02/14/2014

Hello,

sry for my english iam german i hope you get sence out of my writing

I copied a lot from the other thread because there is a lot similar to my problem.

yesterday there was a update to from windows.

I installed it and got to bed.

Today i started my pc and after a while i got a blue screen and at the same time the fans of my HD6970 began to blow really strong.

 

I started windows in safe modus and found out that the problem is that my Macromedia Flash ActiveX Control componente is not compatible with windows.

I installed the newest AMD drivers.

I installed Macromedia Flash player new.

After that the problem still is there.

Windows starts and i can do some things but when i start for example the catalyst controll center  i get the blue screen and my fans of the 6970 blows very very strong.

 

raphics Card

- HIS Radeon HD 6970

- No overclocking.

AMD Catalyst Driver Version, and Driver History

- currently using Catalyst  13.12 i think its the driver your autodetection tool gave me and now it says my driver is up to date.

The exact Version is: 13.251.0.0 from 6.12.2013

Operating System

- Windows Vista 64-bit (up to date)

Issue Details

- Occurred for the first time after a Windows update/reboot yesterday.

- Issue only occurs if the Catalyst Drivers are being used. Otherwise, the video card and display work perfectly fine with Window's default VGA drivers.

- Issue happened the first three times in the Mozilla firefox explorer while i made a thread with a grafik.  Fourth time was as i started the cataclyst controll after i installed it and the grafik drivers new.

- when it happens Windows immediately freezes in a blue screen and the fans of my grafik card blows very very strong.

- I got the message at the windows problem solution center that my Macromedia Flash activeX control is not compatible.

- My CCleaner showed me an registry error with the activex file or something with activex from my AMD driver folder. A pity i  repaired it and didnt saved it. i cant write it now down exact.

Motherboard or System Make & Model
- Gigabyte z77x-ud5h

Power Supply

- be quiet Straight Power E8 700W

Display Device(s) and Connection(s) Used
- Iiyama Prolite B2403WS
- HDMI Cable Connection

Applications and Games where issue occurs

- Mozilla Firefox after window visual loads

- Cataclyst Control Centre start

- And i bet more applications when the activeX controll is used

CPU Details
- Intel Core i7 3770K
- No overclocking.

 

System Memory Type & Amount
- 8 GB (2x4GB)

Additional Details
- The PC is clean of viruses, spyware, etc..
- Haven't done any hardware tests yet (the computer's same system performed flawlessly until the day before yesterday for more than a year).

 

edit: the system is now since 30 minutes stable after booting and only using windows explorer (not internet exploreri mean the file/folder explorer)

 

 02/14/2014 08:53 AM
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q_aladin
Peon

Posts: 6
Joined: 02/14/2014

I was now able to start the cataclyst centre there i took some information.

I was able to navigate through the cataclist centre.

I closed it after i got the informations and started the firefox explorer.

Immediatly i got the blue screen and the fans started to blow strong.

I rebooted and got the bluescreen after i put a usb stick in.

I started in save mode with network drivers and all is fine.

I started in save mode the firefox explorer and watched some youtube videos and i get on the video the message an error occured after i saw 2 seconds from the video. But it didnt crash my pc i only get the message in the video window.

The informations are in german but the important details are the same in english.

Betriebssystemname    Microsoft® Windows Vista™ Business
Version    6.0.6002 Service Pack 2 Build 6002
Zusätzliche Betriebssystembeschreibung     Nicht verfügbar
Betriebssystemhersteller    Microsoft Corporation
Systemname    TOM-PC
Systemhersteller    Gigabyte Technology Co., Ltd.
Systemmodell    To be filled by O.E.M.
Systemtyp    x64-basierter PC
Prozessor    Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, 3901 MHz, 4 Kern(e), 8 logische(r) Prozessor(en)
BIOS-Version/-Datum    American Megatrends Inc. F14, 22.08.2012
SMBIOS-Version    2.7
Windows-Verzeichnis    C:\Windows
Systemverzeichnis    C:\Windows\system32
Startgerät    \Device\HarddiskVolume1
Gebietsschema    Deutschland
Hardwareabstraktionsebene    Version = "6.0.6002.18005"
Benutzername    Tom-PC\Tom
Zeitzone    Mitteleuropäische Zeit
Installierter physikalischer Speicher (RAM)    8,00 GB
Gesamter realer Speicher    7,96 GB
Verfügbarer realer Speicher    6,14 GB
Gesamter virtueller Speicher    19,7 GB
Verfügbarer virtueller Speicher    17,5 GB
Größe der Auslagerungsdatei    11,9 GB
Auslagerungsdatei    C:\pagefile.sys


Name    AMD Radeon HD 6900 Series
PNP-Gerätekennung    PCI\VEN_1002&DEV_6718&SUBSYS_23061787&REV_00\4&B77C4C1&0&0008
Adaptertyp    AMD Radeon Graphics Processor (0x6718), Advanced Micro Devices, Inc.-kompatibel
Adapterbeschreibung    AMD Radeon HD 6900 Series
Adapter-RAM    (2.147.483.648) Bytes
Installierte Treiber    aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Treiberversion    Nicht verfügbar
INF-Datei    oem43.inf (Abschnitt ati2mtag_NICayman)
Farbebenen    Nicht verfügbar
Farbtabelleneinträge    4294967296
Auflösung    1920 x 1200 x 60 Hz
Bits/Pixel    32
Speicheradresse    0xE0000000-0xFEAFFFFF
Speicheradresse    0xF7E20000-0xF7E3FFFF
E/A-Port    0x0000E000-0x0000EFFF
IRQ-Kanal    IRQ 4294967294
E/A-Port    0x000003B0-0x000003BB
E/A-Port    0x000003C0-0x000003DF
Speicheradresse    0xA0000-0xBFFFF

AMD Catalyst Control Center-Version 2013.1206.1603.28764
OpenGL-Version 6.14.10.12618
Direct3D-Version 9.14.10.01001
2D-Treiberversion 8.01.01.1360
Anbieter Advanced Micro Devices, Inc.
Treiber-Paketversion 13.251-131206a-165822C-ATI

 

 02/14/2014 10:01 AM
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q_aladin
Peon

Posts: 6
Joined: 02/14/2014

This are the updates after them my system broke:

 

KB2916036

KB2909921

KB2901113

KB2808858

 02/14/2014 10:03 AM
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q_aladin
Peon

Posts: 6
Joined: 02/14/2014

KB2808858 is wrong its 2898858

cant find the edit button on safe mode.

 

 02/14/2014 10:55 AM
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q_aladin
Peon

Posts: 6
Joined: 02/14/2014

K an update:

 

I deinstalled the Windows updates from 13.2.2014.

It did not help. After that i had the problem again. I bet i didnt deinstalled all files complete.

Than i deinstalled the catalyst control and the AMD drivers AND ALL IS FINE.

 

Another question:

Is here someone from the staff who reads my problem?

No answer after hours now makes me suspicious.

 02/14/2014 11:17 AM
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q_aladin
Peon

Posts: 6
Joined: 02/14/2014

I got the errormessage from the registryprog ccleaner.

Maybe it helps:

ActiveX/COM error      InProServer32\C:\Windows/system32\atitmm64.dll        HKRCR\CLSID\}4242B984-6C36-4FC8-8626-DE5E8B11886D}

 02/14/2014 04:09 PM
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stumped
Wizard

Posts: 7467
Joined: 11/13/2009

If you want to reach AMD technical support, use the 'issue report form' or contact customer support here. This is a user-to-user gaming forum...meaning the advice/suggestions you get here are from other users...not AMD.



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