Topic Title: R9 270x Random Shutdowns/Restarts
Topic Summary: GPU Clock speeds causing shutdowns/restarts?
Created On: 03/12/2014 10:44 AM
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 03/12/2014 10:44 AM
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vidarr21
Peon

Posts: 5
Joined: 03/12/2014

Hi,

I bought an MSI Radeon R9 270X BF4 edition last week and have been experiencing shutdown/restarts. They are showing as Event 41 Kernel-Power in event viewer with no BSOD's or minidumps being created. My computer ran fine when it was idle at 300/150MHz clock speeds and I have managed gaming sessions and stress tests when it was at 1080/1400MHz, but the restarts have occured when I have been watching Twitch streams and watching videos on my 2nd monitor, this looks like it is caused by the clockspeeds increasing to 450/1400 for a few seconds and then back down to 300/150.

http://imgur.com/a/akTyP#0 - 1st is idle, 2nd is watching twitch, 3rd is stress test and 4th is my gpu-z output.

At the moment as a temporary solution I am using the MSI Gaming App and gaming mode and keeping my clocks at 1080/1400 to keep my computer from shutting down. Is there anyway I can change the minimum clock from 300/150 to 450/1400 which it keeps on jumping to while I am watching twitch?

Board: Gigabyte GA-P55A-UD3
Bios: Version F11
VGA:   MSI Radeon R9 270x BF4 Edition
PSU:   Corsair TX750 Version 1 (60A Single 12v rail)
CPU: Intel Core i5-750 2.67GHz (3.3GHz Turbo Boost) LGA 1156 95W 
MEM: G Skill 4 x 2GB F3-12800CL7D-4GBRM
SSD: ADATA S511 120GB SSD
COOLER: Coolermaster Hyper 212 Plus
OC: Not overclocked
OS: Windows 8.1 Professional x64

I have reinstalled drivers to latest, ones that came with card and I am currently running the latest Catalyst beta driver. I have updated my MOBO Bios and all chipset drivers. Updated my SSD to latest firmware. Ran memtest86+ overnight for 8 hours and 5 passes with no errors being found. All my temperatures are normal while idle and while gaming.

It only shuts down when I am either running multiple browsers on both screens or watching videos/streams on my second monitor for which the clocks of the graphics card will jump up to 450/1400 for a few seconds before back down to 300/150 and will keep on flickering between the two frequencies. Like I said at the moment I am using the MSI Gaming App in gaming mode to keep the clocks at 1080/1400 and my computer doesn't shut down.



Edited: 03/12/2014 at 10:50 AM by vidarr21
 03/12/2014 11:29 AM
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loydre74
Peon

Posts: 4
Joined: 03/12/2014

power supply make model wattage?



-------------------------

divide by 0 then carry the 9

 03/12/2014 02:46 PM
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vidarr21
Peon

Posts: 5
Joined: 03/12/2014

Corsair TX750 V1 - 750W 12v Single Rail allowing for 60A.

 03/18/2014 10:19 PM
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Osiris1975
Peon

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Joined: 03/18/2014

I am also having this exact same problem and it happens with both my 5850 and an R9 270x that I've since exchanged, and its happening again with the new one, which I'm also sending back.

 03/19/2014 05:04 AM
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vidarr21
Peon

Posts: 5
Joined: 03/12/2014

I have managed a temporary fix for my problems with changing the profiles.xml of the Catalyst Control Centre that I managed to find on the internet somewhere. This has basically set the minimum clocks to 450/1400 instead of 300/150 which I suspected that the problem was and I haven't had a problem since.

I'm at work at the moment so don't have instructions of what I did. I also downloaded ASUS GPU Tweak which you can also set 2D/3D settings too but in the end decided it was better to do it with CCC.

I haven't decided whether or not to send my card back yet in the hope AMD change their PowerPlay as it doesn't seem to be picking up internet video or multiple monitors for my card/PC. I don't like using a software solution and the problem will still be there.

 03/22/2014 05:38 AM
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totorman
Peon

Posts: 2
Joined: 03/22/2014

Hi,

had the same things, and even blue screens and screen flickering with a 270x.

The new firmware HIS sent me solved all the problems. I think 99% of problems of R9 cards are firmware related.

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