Topic Title: Can't detect video card anymore?
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Created On: 06/20/2014 01:44 AM
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 06/20/2014 01:44 AM
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yohanio
Peon

Posts: 2
Joined: 06/20/2014

It seems that my PC can't detect the my AMD radeon HD 6970 anymore. When I go in dxdiag, it show the intel graphics card instead.

Also, games I was usually able to run at max, barely run at all anymore.

Thanks.

 06/20/2014 01:49 AM
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stumped
Wizard

Posts: 7250
Joined: 11/13/2009

Please furnish the info asked for in please read before posting



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

 06/20/2014 03:39 AM
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yohanio
Peon

Posts: 2
Joined: 06/20/2014

Graphics Card
AMD Radeon HD 6970

AMD Catalyst Driver Version, and Driver History
- Latest


Operating System
- Windows 7 64-bit

Issue Details
Lower framerate on games I could previously run on max settings. Shows integrated video card on the dxdiag wnidow

Motherboard or System Make & Model
- Not sure but it's a gigabyte

Power Supply

- Not sure

Display Device(s) and Connection(s) Used
- 23 inch LED display connected by DVI

Applications and Games

- Wildstar, Dota 2, other PC games

CPU Details
- Intel i5-2500k @ 3.30 GHz 3.60 GHz

Motherboard BIOS Version
- Can't see BIOS when powering on. Another symptom.

System Memory Type & Amount
- Not sure but 8 gig of ram.

Additional Hardware
-SSD Drive

 06/20/2014 05:57 AM
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stumped
Wizard

Posts: 7250
Joined: 11/13/2009

I have the same graphics card as you with the latest beta driver and have no issues with the installation. I don't know how you tried to install driver updates, but here is the way I did it. First though, run Windows Update and install the relevent "recommended" or "optional" updates. There are some that deal with .netframework and wdm.

To install new AMD graphics drivers:

1. IMPORTANT: All Windows Updates should be current, including the 'optional/suggested' updates
2. IMPORTANT: Disable all anti-virus/ad blockers/anti-malware/ anti-anything before trying to install
3. IMPORTANT: Netframework is required and must be the latest version. (from Windows Update)

 
Create a system restore point before, just in case.

Download the drivers for your computer to the desktop. Follow steps 1-5 ( http://support.amd.com/en-us/download ).
 Do not use 'auto-detect and install.

Delete existing drivers from your computer:

In computer control panel select 'uninstall a program'

For computers with Intel processors:
Select AMD install manager and choose 'express uninstall all AMD software'
Including the install manager.

For computers with AMD processors:
Select AMD install manager and 'custom uninstall' the graphics drivers and CCC only.

Reboot

Install the new driver suite.

Reboot



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

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