Topic Title: R9 290 driver issue (?) causing black screen on Windows 8.1
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Created On: 06/20/2014 10:13 PM
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 06/20/2014 10:13 PM
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blargg
Peon

Posts: 1
Joined: 06/20/2014

Hello,

A few month ago I replaced my laptop with a self built desktop system. I'm having 'screen turns black' issues (for months) that seem to be related to the drivers (details at issue details).

Graphics Card
- Sapphire R9 290 4GB GDDR5 OC TRI-X

AMD Catalyst Driver Version, and Driver History
- Currently using 14.4
- Tried 14.6 beta making the problem worse (see issue details section)
- Tried 12.8 and 13.4 but didn't solve the issue (symptoms similar to 14.4 version)

Operating System
- Windows 8.1 64 bit (updates installed to latest version)

Issue details
With version 14.4 of the AMD drivers I have the following symptoms:
- Screen goes black several times a day, with as the only solution holding the power button and restart system. Very annoying and it has caused me to lose stuff I was working on several times.
- Less frequently Windows states in the bottom right that: "AMD display driver stopped working and has recovered". This happens just after the screen flashes and after it everything returns to normal.
- Even more less frequently strange artifacts appear on screen or the mouse pointer becomes huge. Options for solving this i found to be reinstalling the AMD drivers or restarting system.

Since I suspected a driver issue I tried if the 15.6 beta solved the issue. Instead it got worse:
- Screen goes black right after the Windows 'welcome' screen shows up, or just before it is supposed to show.

I had to recover the system and now I am back to version 14.4 with the 'normal' issues...

Motherboard
- Asus Z87-A

Power Supply
- CoolerMaster VS Series V550S

Display Device(s) and Connections(s) Used
- LG 27" L IPS277L-BN

Applications and Games
- So far the issue never occured when playing a game in full screen. Only when (for example) using Firefox or Word.

CPU Details
- Intel Core i5-4670K

Motherboard BIOS Version
- Not sure, can check if required.

System Memory Type & Amount
- Crucial Ballistic Tactical 8GB (2x 4GB)

Additional hardware
- Nothing out of the ordinary.

Additional Details
- I'm using AVG AntiVirus Free, it never reported malware on my system.
- I have not yet tried to reinstall Windows.

Thanks in advance for any insights / suggestions.

blargg

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