Topic Title: Repeatable error in Photoshop
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Created On: 10/06/2012 09:07 AM
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 10/06/2012 09:07 AM
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unfrsakn
n00b

Posts: 4
Joined: 10/04/2012

Is anyone else having this issue with Photoshop?

 

I got a new computer about four months ago. I use the Automate/Batch feature in Photoshop to create watermarks on my photos. I take hundreds of photos usually so this really saves me a lot of time. When I first got the computer I installed Photoshop, set up the Action and used Automate/Batch with no problem. I gave photography a break for a few months. This week I tried using Automate/Batch and now it crashes every time. The only thing that changed since then was the 12.8 driver update. 

 

I Google searched for a whole day trying to figure out the issue. I don't normally resort to asking on forums but it's a last ditch effort. The only issue I ever saw had to do with TWAIN drivers causing Photoshop to crash but I do not have any TWAIN drivers installed. 

 

The driver at issue under the Event Viewer is aticfx64.dll.

 

I've tried uninstalling the Catalyst software and trying again. It had the exact same effect once again causing it to crash. I checked the Event Viewer and it was showing aticfx64.dll was the culprit. How could that be if I just uninstalled everything? So I had to try third party software, Drive Sweeper/Driver Fusion. I boot into Safe Mode, run the software, then restart. This time I had no Aero theme in Windows which was different. I tried running Automate/Batch and it finally worked. The Catalyst uninstall must still be leaving drivers on my system. 

 

Problem is, I don't want to have to uninstall and delete drivers every time I get new photos to watermark. After removing all the drivers, I tried reinstalling both the 12.8, 12.9 Beta, and even rolling back to 12.6. All those drivers cause the crash in Photoshop. I'm pretty sure I was using 12.6 when I first got my computer and had it working. I could be wrong though. 

 

I'm honestly an nVidia guy, but I chose the AMD Radeon 7970 when I created my system because it was the fastest at the time. I probably won't make that mistake again in the future.

 

Here's the text from the Event Viewer:

 

 

Fault bucket 75309790, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

 

Problem signature:

P1: Photoshop.exe

P2: 13.0.1.0

P3: 5022da9d

P4: aticfx64.dll

P5: 8.17.10.1140

P6: 50134ae4

P7: c0000005

P8: 000000000008a80f

P9: 

P10: 

 

Attached files:

C:\Users\Will\AppData\Local\Temp\WER141C.tmp.WERInternalMetadata.xml

 

These files may be available here:

C:\Users\Will\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_29a61418b4331cb11d13c6bab5af5d9f3eca39e_017228c5

 

Analysis symbol: 

Rechecking for solution: 0

Report Id: 45176c86-0fbe-11e2-b83a-003091402623

Report Status: 0

 

 

==========================

 

 

Here's the System Info from Photoshop:

 

 

Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 3500 MHz

Built-in memory: 16270 MB

Free memory: 11916 MB

Memory available to Photoshop: 14637 MB

Memory used by Photoshop: 60 %

Image tile size: 128K

Image cache levels: 4

Photoshop crashed on 10/6/2012 at 9:01:04 AM (GetImageViewResourceSharingGLContext)

The GPU Sniffer crashed on 10/6/2012 at 9:01:14 AM

Display: 3

Display Bounds:=  top: 0, left: 1920, bottom: 1080, right: 3840 

Display: 2

Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920 

Display: 1

Display Bounds:=  top: 37, left: 3840, bottom: 1117, right: 5760 

No video card detected

Serial number: 92628701192123445467

Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

Temporary file path: C:\Users\Will\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  C:\, 111.8G, 2.36G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

Additional Plug-ins folder: not set

 

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   

   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0   

   AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504

   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

   AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654   

   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

   adobe_caps.dll   Adobe CAPS   6,0,29,0   

   AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56   

   aif_core.dll   AIF   3.0   62.490293

   aif_ocl.dll   AIF   3.0   62.490293

   aif_ogl.dll   AIF   3.0   62.490293

   amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

   ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

   boost_date_time.dll   DVA Product   6.0.0   

   boost_signals.dll   DVA Product   6.0.0   

   boost_system.dll   DVA Product   6.0.0   

   boost_threads.dll   DVA Product   6.0.0   

   cg.dll   NVIDIA Cg Runtime   3.0.00007   

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   

   CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

   data_flow.dll   AIF   3.0   62.490293

   dvaaudiodevice.dll   DVA Product   6.0.0   

   dvacore.dll   DVA Product   6.0.0   

   dvamarshal.dll   DVA Product   6.0.0   

   dvamediatypes.dll   DVA Product   6.0.0   

   dvaplayer.dll   DVA Product   6.0.0   

   dvatransport.dll   DVA Product   6.0.0   

   dvaunittesting.dll   DVA Product   6.0.0   

   dynamiclink.dll   DVA Product   6.0.0   

   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

   filter_graph.dll   AIF   3.0   62.490293

   hydra_filters.dll   AIF   3.0   62.490293

   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615   

   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615   

   image_compiler.dll   AIF   3.0   62.490293

   image_flow.dll   AIF   3.0   62.490293

   image_runtime.dll   AIF   3.0   62.490293

   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0   

   LogSession.dll   LogSession   2.1.2.1640   

   mediacoreif.dll   DVA Product   6.0.0   

   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195   

   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1   

   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1   

   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195   

   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1   

   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1   

   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195   

   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1   

   pdfsettings.dll   Adobe PDFSettings   1.04   

   Photoshop.dll   Adobe Photoshop CS6   CS6   

   Plugin.dll   Adobe Photoshop CS6   CS6   

   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383   

   PSArt.dll   Adobe Photoshop CS6   CS6   

   PSViews.dll   Adobe Photoshop CS6   CS6   

   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406   

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406   

   TfFontMgr.dll   FontMgr   9.3.0.113   

   TfKernel.dll   Kernel   9.3.0.113   

   TFKGEOM.dll   Kernel Geom   9.3.0.113   

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   

   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

   wu3d.dll   U3D Writer   9.3.0.113   

 

 

Required plug-ins:

 

   Accented Edges 13.0

   Adaptive Wide Angle 13.0

   ADM 3.11x01

   Angled Strokes 13.0

   Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Bas Relief 13.0

   BMP 13.0

   Camera Raw 7.0

   Chalk & Charcoal 13.0

   Charcoal 13.0

   Chrome 13.0

   Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Color Halftone 13.0

   Colored Pencil 13.0

   CompuServe GIF 13.0

   Conté Crayon 13.0

   Craquelure 13.0

   Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Crop and Straighten Photos Filter 13.0

   Crosshatch 13.0

   Crystallize 13.0

   Cutout 13.0

   Dark Strokes 13.0

   De-Interlace 13.0

   Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Diffuse Glow 13.0

   Displace 13.0

   Dry Brush 13.0

   Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Embed Watermark 4.0

   Extrude 13.0

   FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Fibers 13.0

   Film Grain 13.0

   Filter Gallery 13.0

   Fresco 13.0

   Glass 13.0

   Glowing Edges 13.0

   Grain 13.0

   Graphic Pen 13.0

   Halftone Pattern 13.0

   HDRMergeUI 13.0

   IFF Format 13.0

   Ink Outlines 13.0

   JPEG 2000 13.0

   Lens Blur 13.0

   Lens Correction 13.0

   Lens Flare 13.0

   Liquify 13.0

   Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Mezzotint 13.0

   MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Mosaic Tiles 13.0

   Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Neon Glow 13.0

   Note Paper 13.0

   NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Ocean Ripple 13.0

   Oil Paint 13.0

   OpenEXR 13.0

   Paint Daubs 13.0

   Palette Knife 13.0

   Patchwork 13.0

   Paths to Illustrator 13.0

   PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Photocopy 13.0

   Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Pinch 13.0

   Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Plaster 13.0

   Plastic Wrap 13.0

   PNG 13.0

   Pointillize 13.0

   Polar Coordinates 13.0

   Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Poster Edges 13.0

   Radial Blur 13.0

   Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Read Watermark 4.0

   Reticulation 13.0

   Ripple 13.0

   Rough Pastels 13.0

   Save for Web 13.0

   ScriptingSupport 13.0.1

   Shear 13.0

   Smart Blur 13.0

   Smudge Stick 13.0

   Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Spatter 13.0

   Spherize 13.0

   Sponge 13.0

   Sprayed Strokes 13.0

   Stained Glass 13.0

   Stamp 13.0

   Sumi-e 13.0

   Targa 13.0

   Texturizer 13.0

   Tiles 13.0

   Torn Edges 13.0

   Twirl 13.0

   Underpainting 13.0

   Vanishing Point 13.0

   Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Water Paper 13.0

   Watercolor 13.0

   Wave 13.0

   WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   Wind 13.0

   Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

   ZigZag 13.0

 

Optional and third party plug-ins: NONE

 

Plug-ins that failed to load: NONE

Flash:

   Mini Bridge

   Kuler

Installed TWAIN devices: NONE

 

 

 

==========

 

Here's my system info:

iBuyPower system

Intel Core i7 2700K

Windows 7 64 bit

ASUSTeK Computer Inc motherboard

Model P8Z77-V LK

American Megatrends Inc BIOS Version 0308

AMD Radeon HD 7970 Currently using 12.8 drivers

16 GB [4 GB X4] DDR3-1600 Memory Module

120 GB ADATA S510 SSD Main hard drive

1050 Watt - Corsair CMPSU-1050HX power supply

 

Any help would be greatly appreciated. Anyone else out there have this issue? I have posted all this in the Photoshop forums as well and they just tell me to "talk to ATI", which isn't even correct since they are AMD now. They're not much help.

 

UPDATE:

 

Here's the forum topic I found at the Photoshop forums:

http://forums.adobe.com/message/4631703

 

And here's my topic I made and their responses:

http://forums.adobe.com/thread/1076423?tstart=0

 



Edited: 10/06/2012 at 09:18 AM by unfrsakn
 10/06/2012 11:37 AM
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stumped
Wizard

Posts: 7233
Joined: 11/13/2009

Please remove the useless stuff in your post...nobody here knows/cares what it means....this is a user to user forum. If you want to make a report to AMD, use the Issue Report Form. As to Nvidia...tell it to someone who cares. Since you are a Noob, i will give you the benefit of the doubt. I will assume you didn't know that driver updates are really driver fixes. Each one describes the issue it fixes/addresses. If you do not have that issue....Do Not Install The Drivers. Get it? Driver updates/fixes are options...not requirements. Now, uninstall (or roll back to) the 12.8's and install the drivers you had before. Simple enough?

Have a nice day



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

 10/06/2012 11:42 AM
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unfrsakn
n00b

Posts: 4
Joined: 10/04/2012

How old are you using the term "Noob"? 

 10/06/2012 12:01 PM
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stumped
Wizard

Posts: 7233
Joined: 11/13/2009

Originally posted by: unfrsakn How old are you using the term "Noob"? 

This is a family forum so I couldn't use the term I wanted.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

 10/06/2012 01:45 PM
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Canis-X
Forum Moderator

Posts: 719
Joined: 08/28/2012

Please read the post below and revise your original post to include what is requested only.  This will help us help you better and quicker.

Thanks in advance...

**STICKY** | PLEASE READ BEFORE POSTING
Please use the template, and fill out as much information about your issue as possible.

EDIT: .....also....

Please read the thread below and if you would be so kind as to submit a form describing your issue that would help AMD to provide a correction.

**STICKY** | AMD ISSUE REPORTING FORM
Reproducible issues can be reported here.



-------------------------

The opinions expressed above do not represent those of Advanced Micro Devices or any of their affiliates.
Requiescat In Pace AMD Processor Forums | Member since: 1/19/2009 | Post count:
4142
Please don't PM me with questions, instead create a thread so that everyone can assist and benefit from the knowledge provided. Thanks in advance!



Edited: 10/06/2012 at 02:00 PM by Canis-X
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