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Topic Title: **STICKY** | Troubleshooting Game Issues
Topic Summary: AMD knowledgebase articles to help identify and troubleshoot issues with games
Created On: 05/30/2013 11:25 AM
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 05/30/2013 11:25 AM
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Marc@AMD
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[KB Article: GPU-101]
Troubleshooting Lower Than Expected Performance, Crashes, and Hangs in Games

This article identifies possible causes of lower than expected performance, crashes, and hangs in games.  For each possible cause troubleshooting steps are offered, but further research may be required to fully debug and rule out a possible cause.  Not all sections of this article will apply to each issue.  Review the entire article, and follow the suggestions that apply or have not been attempted.

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[KB Article: #27116]
How to troubleshoot “Display driver stopped responding and has recovered”, ATIKMDAG.sys type errors

This article provides information on the possible causes to the system-tray message that can appear saying, "Display driver stopped responding and has recovered," and offers troubleshooting steps to help resolve it. 

During startup or use of an application, (most commonly a game or video application) the system or application will freeze/crash/exit to the desktop, or result in a Blue Screen crash (BSOD).  The resulting error message and crash may reference one of the following driver files:

  • ATIKMDAG.sys
  • ATI2DVAG.sys
  • ATI2CQAG.dll
  • ATIVPK.sys
  • AMD2DVAG.sys
  • AMDKMDAG.sys
  • AMDVPK.sys


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AMD Customer Care

The information presented in this document is for informational purposes only and may contain technical inaccuracies, omissions and typographical errors. Links to third party sites are for convenience only, and no endorsement is implied.



Edited: 11/01/2013 at 01:50 PM by Marc@AMD
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