Topic Title: Arcsoft's TotalMedia Theatre 6 crashes because of atiumdva.dll
Topic Summary: When playing 3D Blu-Rays TMT6 always crashes
Created On: 03/28/2014 05:21 AM
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 03/28/2014 05:21 AM
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Dewde
Peon

Posts: 2
Joined: 03/28/2014

Graphics Card
Gigabyte GV-R797TO-3GD, stock speeds

AMD Catalyst Driver Version, and Driver History
13.12, previous versions also affected

Operating System
Windows 8.1 64bit, system up to date via Windows Update

Issue Details
Trying to play any 3D Blu-Ray crashes the application. Windows Event Logs finds the crash in atiumdva.dll. I have pasted the logs below in the Additional Details section

Motherboard or System Make & Model
Asus P9X79 Deluxe

Power Supply

Corsair CMPSU-TX850M 850W

Display Device(s) and Connection(s) Used
Display 1: Dell U2412M (monitor connected via DisplayPort)

Display 2: Dell U2412M (monitor connected via DisplayPort)

Display 3: Sony Bravia KDL-46HX850 (TV connected via HDMI)


Applications and Games

Arcsoft TotalMedia Theatre 6.6.1.190, problem also occured in previous versions of this software

CPU Details
Intel i7-4930K @ 3.40GHz, stock speeds

Motherboard BIOS Version
4608

System Memory Type & Amount
DDR3 Quad Channel Corsair 1600MHz, 32GB (8x4GB)

Additional Hardware
2xSamsung SSD in Raid, 2xWD Black in Raid, LG BluRay Writer

Additional Details

Faulting application name: uTotalMediaTheatre6.exe, version: 6.6.1.190, time stamp: 0x532966e7

Faulting module name: atiumdva.dll, version: 8.14.10.429, time stamp: 0x52a234be

Exception code: 0xc0000005

Fault offset: 0x00021677

Faulting process id: 0x16c0

Faulting application start time: 0x01cf4a18abaac509

Faulting application path: C:\Program Files (x86)\ArcSoft\TotalMedia Theatre 6\uTotalMediaTheatre6.exe

Faulting module path: C:\Windows\SYSTEM32\atiumdva.dll

Report Id: f574a3ff-b60b-11e3-83db-c8600031494d

Faulting package full name: 

Faulting package-relative application ID: 

 

---------------------------------------------------------------

 

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

 

Problem signature:

P1: uTotalMediaTheatre6.exe

P2: 6.6.1.190

P3: 532966e7

P4: atiumdva.dll

P5: 8.14.10.429

P6: 52a234be

P7: c0000005

P8: 00021677

P9: 

P10: 

 

Attached files:

C:\Users\Costin\AppData\Local\Temp\WER90A9.tmp.appcompat.txt

C:\Users\Costin\AppData\Local\Temp\WER9147.tmp.WERInternalMetadata.xml

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_uTotalMediaTheat_864eb13abdc49f9268344d6f8ec4fd1c3fecbb81_71739031_cab_194c9146\memory.hdmp

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_uTotalMediaTheat_864eb13abdc49f9268344d6f8ec4fd1c3fecbb81_71739031_cab_194c9146\triagedump.dmp

WERGenerationLog.txt

 

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_uTotalMediaTheat_864eb13abdc49f9268344d6f8ec4fd1c3fecbb81_71739031_cab_194c9146

 

Analysis symbol: 

Rechecking for solution: 0

Report Id: f574a3ff-b60b-11e3-83db-c8600031494d

Report Status: 4

Hashed bucket: 

 

----------------------------------------------------------------

 

Fault bucket 73156314504, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 0

 

Problem signature:

P1: uTotalMediaTheatre6.exe

P2: 6.6.1.190

P3: 532966e7

P4: atiumdva.dll

P5: 8.14.10.429

P6: 52a234be

P7: c0000005

P8: 00021677

P9: 

P10: 

 

Attached files:

C:\Users\Costin\AppData\Local\Temp\WER90A9.tmp.appcompat.txt

C:\Users\Costin\AppData\Local\Temp\WER9147.tmp.WERInternalMetadata.xml

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_uTotalMediaTheat_864eb13abdc49f9268344d6f8ec4fd1c3fecbb81_71739031_cab_194c9146\memory.hdmp

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_uTotalMediaTheat_864eb13abdc49f9268344d6f8ec4fd1c3fecbb81_71739031_cab_194c9146\triagedump.dmp

WERGenerationLog.txt

 

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_uTotalMediaTheat_864eb13abdc49f9268344d6f8ec4fd1c3fecbb81_71739031_22189d9a

 

Analysis symbol: 

Rechecking for solution: 0

Report Id: f574a3ff-b60b-11e3-83db-c8600031494d

Report Status: 0

Hashed bucket: e215a930126e5d50594f91d4e52b4bc7

 03/28/2014 06:35 AM
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Author Icon
Dewde
Peon

Posts: 2
Joined: 03/28/2014

The same crash happens with the latest beta 14.3 v1.0, fault of atiumdva.dll version 8.14.10.441

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