Hello, it's been a long time since I've been here but I had a major problem with a build I'm making for my friend.

He bought the A-8 3850 APU and the MSi A75A-G55 Military class II motherboard.

The problem I'm having is that whenever I install the video drivers, upon restart, when loading the desktop, windows 7 hangs. There's no mouse cursor, no menu bar, nothing but the desktop background. When I press ctrl+alt+delete the screen just goes black.

Again, this seems to only happen when I install the video drivers so I'm not sure if it's the drivers, or the APU's IGPU is faulty. Yes, they are the latest drivers Catalyst 12.4.

Has anyone else experienced a similar problem or have a solution? Your help would be greatly appreciated. Thanks

And with other driver sets? 12.3, for example?

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Crosshair IV Formula, Phenom II x4 965 w/ Corsair H60, 8 GiB OCZ Platinum DDR3 1600, XFX HD 7970 Ghz, 512GB Vertex 4, 256GB Vector, 240GB Agility 3, Creative X-Fi Titanium w/ Creative Gigaworks S750, SeaSonic X750, HP ZR2440w, Win 7 Ultimate x64

I've tried both the drivers that came bundled with the chipset drivers from MSi's website and Catalyst 12.4. They both ended up with the same result. I know the chipset bundled driver was an older one. When I restarted in the "last known good configuration" catalyst control center would tell me that the driver is not compatible or something to that effect and to update the driver.

I'm starting to think that the IGPU on the APU may be faulty. But I won't know for sure until I try installing another video card and see if it runs without any problems.

I'm just thinking...

Have you installed the latest BIOS, chipset drivers, and USB controller drivers, etc etc already?

If not, do that first THEN update the graphics drivers.

This was what I did when I was setting up my recent APU build, and it's running 100%...as I type this.

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Phenom II X6 1090T @ 4.1GHz // ASUS Crosshair V Formula 990FX // Sapphire Radeon HD Dual-X 7970 // Thermaltake Frio w/ push-pull (using Antec Formula 7 Nano Diamond paste!!) // 8GB (2 X 4GB) G.Skill RipJaws DDR3 1600MHz @ 8-9-8-34-21-1T // Corsair TX850 850W // Corsair Force GT 120GB SSD (OS) // Kingston 200 V+ 120GB SSD // WD Caviar Black 1TB // Windows 7 Ult x64 // Logitech X-540

 

You know what I haven't. But I will do it anyway. Thanks for the idea.

However I did manage to fix the issue, but I wasn't able to figure out what the problem was.

What I did is install every driver except the video drivers. I also installed all the windows 7 updates. Among them was an AMD update. After all the updates I tried installing the video drivers again and Windows 7 did not hang anymore and the driver worked fine. We ran SWOTOR and Skyrim and they played well. To our dismay though, the HDMI port was malfunctioning as it never displayed anything on screen and it kept connecting and disconnecting. Unfortunately his 56" TV did not have a DVI or PC input.

Fortunately I had an old Radeon HD 4870 1GB laying around and I had a DVI to HDMI adapter and BOOM! It all finally worked. He got his solution and I made 100 bucks 

At the end of the day I still don't know exactly what caused the issues. For the video drivers I can only assume it was a Windows 7 issue that needed to be fixed through windows update before installing the actual video drivers. As for the HDMI, I can only assume it was faulty.

Thanks for the help you guys 

 

P.S. Rascal, the Lancer is one of my favorite cars