Topic Title: AMD A4-3400 Llano - no video / black screen w/driver update
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Created On: 09/20/2012 07:59 PM
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 09/20/2012 07:59 PM
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M715
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Posts: 5
Joined: 09/20/2012

Trying to put together a cheap simple little system, BUT having video problems...

Graphics Card
- AMD A4-3400 Llano 2.7GHz Socket FM1 APU
http://www.newegg.com/Product/Product.aspx?Item=N82E16819106014
- NO overclocking, stock

AMD Catalyst Driver Version, and Driver History
- so far have found none worked
- tried 12.8; 12.6;
- All caused a black screen after restart


Operating System
- Windows 7 Pro 64-bit, with SP1 and all updates

Motherboard or System Make & Model
- MSI A55M-P33 FM1 AMD A55 (Hudson D2) Micro ATX AMD Motherboard with UEFI BIOS
http://www.newegg.com/Product/Product.aspx?Item=N82E16813130641

Power Supply

- CORSAIR Builder Series CX430 V2 (CMPSU-430CXV2) 43
http://www.newegg.com/Product/Product.aspx?Item=N82E16817139026


Display Device(s) and Connection(s) Used
- Dell 17" LCD standard screen monitor, VGA cable
- Also tried on a 24" westinghouse LCD widescreen, VGA & DVI to HDMI



Applications and Games

- on startup into Windows 7 when drivers for graphics are updated, a black screen w/NO video signal

CPU Details
- AMD A4-3400 Llano 2.7GHz Socket FM1 APU
http://www.newegg.com/Product/Product.aspx?Item=N82E16819106014
- NO overclocking

Motherboard BIOS Version
- BIOS vr. E7786MS V1.3 - 3/30/12

System Memory Type & Amount
- 4GB (2x2GB) Corsair XMS3 DDR3 1600MHz
http://www.newegg.com/Product/Product.aspx?Item=N82E16820145260

Additional Hardware
- Western Digital 120 GB 2.5" 5,400 rpm hard drive
- 1 - case fan
- 1 - Lite-on DVDRW

Issue Details
- Everything will run until you update the graphics driver to recognize the 6410D intergrated graphics, on restart you get no video signal (black screen).

Installed:
(this is the 3rd at a windows install attempt, before I didn't do all the updates and was hoping that might have caused a problem)
1) Windows 7 then WIN 7 SP1
2) ethernet driver (from CD)
3) then download all windows updates (like 30 restarts later)
4) installed chipset drivers (from CD, restart)
5) right click update display adapter, let it download automatically
--> on restart BLACK SCREEN, shows the windows logo "starting windows", you can see it turn blue with the welcome then it turns to BLACK screen and there is no image or signal. This will also happen if you install AMD catalyst Suite 12.8.

It will boot into safe mode, if I uninstall the graphics card driver it will boot back into windows and have signal again. But updating the driver will cause the black screen on restart (or blue screen on DVI to HDMI cable)

 09/20/2012 08:09 PM
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M715
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Posts: 5
Joined: 09/20/2012

Forgot also tried:
- AMD Catalyst Display Driver, Win 7 64-bit, vr. 12.1

Just updated BIOS to v1.6 - 08/31/2012
- Tried AMD Catalyst Display Driver, Win 7 64-bit, vr. 12.8, but got the black screen again after restart



Edited: 09/20/2012 at 08:54 PM by M715
 09/21/2012 09:43 PM
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M715
n00b

Posts: 5
Joined: 09/20/2012

- Tried resetting BIOS to defaults, still get the black screen
- Pulled the CPU, used air to blow out the socket, re-seated, still black screen of death

These are the general drivers I have tried:

Default generic driver is: (this works)
Standard VGA Graphics Adapter
Driver Provider: Microsoft
Driver Date: 6/21/2006
Driver Version: 6.1.7600.16385

Windows Driver with Automatic Update: (=black screen)
AMD Radeon HD 6410D
Driver Provider: Advanced Micro Devices, Inc.
Driver Date: 10/25/2011
Driver Version: 8.911.0.0

AMD Catalyst 12.8 Driver: (=black screen)
AMD Radeon HD 6410D
Driver Provider: Advanced Micro Devices, Inc.
Driver Date: 7/27/2012
Driver Version: 8.982.0.0

Still seems like a driver problem works "ok" with the 2006, but newer versions cause black screen of death 
Maybe at this point its some kinda of hardware failure?? APU or motherboard?

Any other ideas?

 09/22/2012 06:01 PM
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M715
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Posts: 5
Joined: 09/20/2012

Believe it or not I finally accidentally fixed it.

I just got in a new cheap mid tower case today, a cooler master elite 430, the ONLY thing I hadn't swapped out was the case.  So it a last ditch effort I moved all the parts over and what do you know it booted and is now running AMD CCC vr. 12.8 :grin:

I am still not sure what it was, maybe a power connector wasn't fully seated (although I think they were all checked at least twice), maybe some sort of odd grounding problem with the motherboard.  The case was an old recycled dell inspiron 530 I have for testing and it has the dimpled stand offs which are a bit larger than the screw in ones...

I'm not sure what but everything seems good now so far...knock on wood!

For under $125 total investment (recycled HD) it seems like a pretty good little machine now that its running.

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