Topic Title: Problems with A10-5800k while playing games
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Created On: 03/22/2013 02:09 PM
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 03/22/2013 02:09 PM
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Chesterhack
Peon

Posts: 2
Joined: 03/22/2013

Graphics Card
-AMD A10-5800k integrated graphics, with NO overclocking

AMD Catalyst Driver Version, and Driver History
The latest available from AMD: 13.1

Operating System
First Windows 8 Pro 64 bit. I tried twice, and now im with Windows 7 Professional N service pack 1

Issue Details
First of all, with W8 my computer rebooted almost every time i turned it on, showing a BSOD. It also BSODs while in suspension mode, and while playing games, mostly Starcraft II. I Tried the Whocrashed program, and the issues were caused by some graphics driver and the windows kernel. I reinstalled W8, so the AMD drivers, and when started playing SCII... BAZINGA, it crashed in a minute. I also tried with Windows7 twice, but the result is the same. NOW: The computer turns on well, but every single time i try to play starcraft II, in about 2 minutes, the computer crashes.

 

Also, it sometimes shows i have only 4GB of ram, instead of the 8gb, but this is kinda weird, because the bios and windows tell me a thing, while CPU-Z told me i had the 8 gb.

Motherboard or System Make & Model
ASRock FM2 A75 Pro4

Power Supply

Tacens Radix VI 550W

Display Device(s) and Connection(s) Used

LG M2252D-PZ


Applications and Games

Starcraft II

CPU Details
AMD A10-5800k integrated graphics, with NO overclocking

Motherboard BIOS Version
Asrock Version 1.70 

System Memory Type & Amount
8GB Corsair Vengeance placed in 2 slots (2*4GB) in Dual Channel

Additional Hardware
I use a SSD Crucial M4 where the OS is installed, another Seagate Barracuda 2TB, A TP-Link Wireless card into a PCI-Express slot, 

Additional Details
I have checked twice that no viruses are found in the computer : Avira Antivir scan and Malwarebytes antimalware scanned.

No hardware analisys has been made, as i dont really know any program to do this.

Thank you very much for your help and support! Regards!

 03/22/2013 04:16 PM
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black_zion
Heavy Wizardry

Posts: 9769
Joined: 04/17/2008

And what is the error code on the BSOD?

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Crosshair IV Formula, Phenom II x4 965 w/ Corsair H60, 8 GiB OCZ Platinum DDR3 1600, XFX HD 7970 Ghz, 512GB Vertex 4, 256GB Vector, 240GB Agility 3, Creative X-Fi Titanium w/ Creative Gigaworks S750, SeaSonic X750, HP ZR2440w, Win 7 Ultimate x64
 03/23/2013 02:45 PM
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Chesterhack
Peon

Posts: 2
Joined: 03/22/2013

i copy you the reports from Whocrashed:

Those are BEFORE attemping any on the computer:

 

On Mon 18/03/2013 19:59:50 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x65749) 
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF88006701749, 0xFFFFF8801DAAC168, 0xFFFFF8801DAAB9A0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.). 
Google query: Advanced Micro Devices, Inc. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

On Wed 06/03/2013 8:25:29 GMT your computer crashed
crash dump file: C:\Windows\Minidump\030613-9562-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7A040) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF802426C2AD1, 0xFFFFF8801B5F4C90, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

 

On Thu 21/03/2013 12:18:50 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: Unknown (0xFFFFF88004367D38) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88004367D38, 0xFFFFF880079F1560, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
A third party driver was identified as the probable root cause of this system error. 
Google query: SYSTEM_SERVICE_EXCEPTION

And those are AFTER i reinstalled Windows, get the drivers from AMD.

On Thu 21/03/2013 0:11:17 GMT your computer crashed
crash dump file: C:\Windows\Minidump\032113-12542-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x52D68) 
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF80002AABD68, 0xFFFFF880021EC3B8, 0xFFFFF880021EBC10)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

 

The BSOD now just happens when im playing SCII. It seems im not getting anymore BSODs when starting the computer or when it goes on suspension mode.

 

Thanks again!

 03/23/2013 03:51 PM
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black_zion
Heavy Wizardry

Posts: 9769
Joined: 04/17/2008

Run Memtest86+ to rule that out, but you can also try older driver sets or even one of the newer betas to rule out a version specific issue.

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Crosshair IV Formula, Phenom II x4 965 w/ Corsair H60, 8 GiB OCZ Platinum DDR3 1600, XFX HD 7970 Ghz, 512GB Vertex 4, 256GB Vector, 240GB Agility 3, Creative X-Fi Titanium w/ Creative Gigaworks S750, SeaSonic X750, HP ZR2440w, Win 7 Ultimate x64
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