Topic Title: 12.8 installing problem
Topic Summary: 12.8 wont install 6620G
Created On: 08/15/2012 08:58 PM
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 08/15/2012 08:58 PM
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Selkc
n00b

Posts: 4
Joined: 08/15/2012

I've downloaded the catalyst launcher.  I install from the exe file in the AMD folder on C drive and the download window pops up and when i push Start Download a pop up comes up and said "yadda has been cancelled" and i tried pushing start download again and it doesnt download anything at all the second time and no pop up that says its cancelled.

i also tried the program that detects my settings and gives me an error pop up saying i dont have the right graphics adapter

 08/15/2012 09:02 PM
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stumped
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Joined: 11/13/2009

Is this a laptop? Please read "Please Read Before Posting". You need to supply information.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

 08/15/2012 09:08 PM
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Selkc
n00b

Posts: 4
Joined: 08/15/2012

raphics Card
it is an A8 processor and 6750M

AMD Catalyst Driver Version, and Driver History
im using 12.6

Operating System
windows 7 64bit

Issue Details
this is the original post




CPU Details
A8 processor i think its a 1.5 quadcore

?

Additional Details

virus free - norton


Display Device(s) and Connection(s) Used
hp paviliion dv6... razer mouse.. router



System Memory Type & Amount
8gig memory

Power Supply

 

 08/15/2012 09:36 PM
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stumped
Wizard

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Joined: 11/13/2009

You need to get your laptop drivers from HP. HP forum http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/Updated-graphics-card-drivers-dv6/td-p/1407957

edit: Also > http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/hp-pavilion-dv6-cpu-amd-a8-8g-ram-serial/td-p/1024345



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 


***** cetera fallunt, ludere mortuus ******

 08/15/2012 10:24 PM
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Selkc
n00b

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i qualify to install from AMD.  i've always installed amd drivers from amd.  those posts are from last year ive updated drivers several times this year from amd not hp

i want to install 12.8 from amd!!

 08/16/2012 03:29 PM
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Russ@AMD
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Joined: 07/30/2012

Hi Selkc,

As a courtesy, AMD provides reference drivers through the AMD Mobility Radeon Driver Verification Tool, however, the driver is validated by the installation tool.

http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

Normally, you will see the error "AMD Catalyst Mobility cannot be downloaded due to incompatible hardware/software on your computer. Your computer does not contain a proper graphics adapter" for situations where AMD offers a reference driver that is incompatible for your notebook. For your specific case, you may need to install the reconfigured (OEM) driver directly from HP if you received the error mentioned.

http://support.amd.com/us/kbarticles/Pages/737-28041SupportforATIMobility.aspx

However, if you have an issue with the actual installation tool, then please submit your issue directly through the form provided:

AMD Issue Reporting Form

www.amd.com/report


Regards,

Russ@AMD



-------------------------

AMD Customer Care

The information presented in this document is for informational purposes only and may contain technical inaccuracies, omissions or typographical errors. Links to third party sites are for convenience only, and no endorsement is implied



Edited: 08/17/2012 at 12:28 PM by Russ@AMD
 08/16/2012 04:17 PM
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Aztec123
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Joined: 08/16/2012

wrong place. sorry

 08/16/2012 06:05 PM
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Hammey
Grinding Levels

Posts: 180
Joined: 05/09/2012

Hi well did you read the release notes for this driver release in case you did not heres a bit of it.

The following notebooks are not compatible with this release:

  • Any notebook launched after this driver release.
  • Switchable Graphics enabled notebooks.
  • Toshiba notebooks (please contact the notebook OEM for driver support for these. notebooks)
  • Sony VAIO notebooks (please contact the notebook OEM for driver support for these notebooks)
  • Panasonic notebooks (please contact the notebook OEM for driver support for these notebooks

This is the part you need to understand.  Switchable Graphics enabled notebooks. As you have a card in it and also the video on the cpu thats what you have.

 



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MSI Mpower Max, I7-4770K, MSI GTX 780 Lightning, G.SKILL Trident X Series 16GB DDR3-2400, 2X Kingston HyperX 3K 480GB , 1Tb Raptor, Creative ZXR Sound, 1000 watt Coolermaster Single 80 amp Rail, G700s Mouse, Z5500 Speakers
 08/16/2012 08:39 PM
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Selkc
n00b

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yes you pointed out a contradiction there.  it also says the update is available for 6620G as well. 

so i am eligible and i am not.  so confusing!!!!!  reason shrinking INSANITY GROWING!!!

thanks moderator i filled out a report.

 08/16/2012 09:20 PM
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Hammey
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Hi yes before you download a video driver you need to read the release notes and even though that driver may support your card look at the fixes in the driver. If none of the fixes include your card you will gain nothing from the new drivers most people like to get them to say they have the new drivers even if it makes your older card run worse.



-------------------------
MSI Mpower Max, I7-4770K, MSI GTX 780 Lightning, G.SKILL Trident X Series 16GB DDR3-2400, 2X Kingston HyperX 3K 480GB , 1Tb Raptor, Creative ZXR Sound, 1000 watt Coolermaster Single 80 amp Rail, G700s Mouse, Z5500 Speakers
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