Topic Title: help installing update
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Created On: 09/26/2012 07:10 PM
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 09/26/2012 07:10 PM
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tsukami
Peon

Posts: 4
Joined: 09/16/2012

I have:

-notebook

-Dell

- studio 1558

-installed memory 8gb

- total c: capacity 582gb, total free 291gb

-intel core i7  Q740 @1.73GHz 1.73 GHz

-windows 7 64bit

-ati mobility radeon HD 5470

-driver date 11/18/2009

-driver version: 8.680.0.0

 

my issue is:

I can't get the update to properly install.  Ive had this laptop for a while now, and had an issue with the mouse cursor constantly blowing up in size, going to the mouse settings didn't solve anything and it didnt matter what application I had open, or what applications I didn't have running, the cursor would simply, 'poof' large, sometimes because of it the computer will crash, or go to a black screen then come back displaying that it had recoverd from a graphics issue.  It does it in game, crashing games, browsing internet, anything.  With a LOT of searching I had found a update for my ati driver, successfully updated it, and fixed everything! was even able to run skyrim on full graphics with no glitching THEN, a few months back, I had a hardrive failure and luckely my waranty covered it and gave me a new one, now I'm back to square one.  Same issues, messed up mouse, it crashes the laptop, my skyrim runs slower even on the lowest graphics, (not that I care about the game), but the cursor blowing up in size is a constant annoyance.  I have done a lot of searching, have download the update on AMD, and half way through I get a blue screen, then nothing.  I restart the computer and it tells me I have no driver at all.  So I have to do a system restore or try and roll back the driver to return it tot he way it was.  The download link for the update had also provided another update, one that fixes issues with installing the original update, I tried that first, and same thing, it goes to a blue screen then leaves me with no driver and I have to roll back.

 

I'm needing help with this issue.  Am I installing it incorectly?  All I do is simply click the download and let it run it's course with recomened settings.  Is there a different download I should be using?  Unfortunatly I no longer have the link from AMD to show which download I have been trying.  But I want a fix to this mouse and I remember the only fix was to update the driver, regardless, I want to be able to update my driver.

 09/26/2012 07:21 PM
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stumped
Wizard

Posts: 7246
Joined: 11/13/2009

Uninstall all amd drivers/software using 'uninstall a program' in the computer control panel. Express uninstall all amd software including the installer. Reboot. Run Driver Fusion  http://www.softpedia.com/get/System/System-Miscellaneous/Treexy-Driver-Fusion.shtml...select AMD graphics and delete all it finds. Reboot Install these drivers > http://benchmark3d.com/amd-catalyst-9-001-september-4 . Reboot.

You need to install net framework 4 if you don't have it already. Do that first.

http://www.microsoft.com/net



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *



Edited: 11/12/2012 at 12:43 AM by stumped
 11/11/2012 09:37 PM
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tsukami
Peon

Posts: 4
Joined: 09/16/2012

sounds so scary to delete so much lol....

but will do it and hope it works *crosses fingers*

 11/11/2012 09:51 PM
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stumped
Wizard

Posts: 7246
Joined: 11/13/2009

Originally posted by: tsukami sounds so scary to delete so much lol....

but will do it and hope it works *crosses fingers*

Rest at ease mate. Driver Fusion has a 'restore' function. Just look at the top of the page...management. Restores all it deleted.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *



Edited: 11/12/2012 at 12:21 AM by stumped
 11/12/2012 12:05 AM
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tsukami
Peon

Posts: 4
Joined: 09/16/2012

I know, restore has been my bestfriend trying to get this all figured out.

And well, I used your instructions, I think everything is a-ok   didn't have any errors, will have to give the computer a few hours of play time and see if it is fixed.

 

Thanks a lot for the help!

 

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