Topic Title: Freeze on 'Starting Windows' after driver installation
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Created On: 01/06/2013 08:11 AM
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 01/06/2013 08:11 AM
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At some point my notebook Dell Studio 1749 with a ATI mobility HD 5650 fails to start windows 7 x64. Every time the system is started it freezes on 'Starting windows', showing some random colored pixels here and there on the screen.

When I remove the AMD Drivers and use the the MS 'Standard VGA Graphics adapter' the system boots fine.

I have tried installing drivers from the AMD website, the Dell website, the driver CD that was delivered with the notebook. These are all different versions of the AMD Drivers with still the same freeze when "starting windows". Every time I remove the drivers I can reboot en the system loads without a problem. Meanwhile I formatted the machine with a clean install of windows 7 x64, but the problem persists: freeze with drivers, works without drivers.

Does anybody have any suggestions what might be the problem or what steps I can do to fix the issue?

System specs:

Windows 7 x64 Ultimate
Dell Studio 17/1749
Intel Core i5 450M
Mobility Radeon HD 5650 (1GB)

 01/06/2013 12:25 PM
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 01/09/2013 05:30 PM
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Thank you for moving the question to the correct forum, and for providing the link with the correct procedure for the driver clean and installation.

I followed the procedure by uninstalling "everyting AMD", rebooting, running the driver sweeper to remove all video driver files, rebooting. Then I downloaded the AMD drivers from the Dell website by service tag again (in my case it's a dell install package R259285 containing among others "ATI Setup" and "InstallManagerApp" application).

After installing the driver and rebooting, the system  freezes again at 'starting windows'. I can see the windows flag animation moving a short while untill it freezes, I assume that's when the ATI drivers are loaded.

Is there anything else I can try to fix this at a software level? Or is it possible that there is a hardware error that only manifests itself when the ATI drivers are installed? Are there maybe some generic drivers that allow to use at least full hd resolution in windows?

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