Topic Title: HDMI audio driver issue
Topic Summary: Cannot enable sound with Radeon HD 6470M
Created On: 01/22/2013 02:13 PM
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 01/22/2013 02:13 PM
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Dovik
Peon

Posts: 1
Joined: 01/22/2013

Hi,

I have an HP Elite Book 8560P.  I just upgraded to the latest driver release for the 6470M HD graphics card in the laptop but the audio driver installation keeps failing.

Here is the log file from the installation:

Catalyst™ Install Manager
Installation Report
01/22/13 14:03:00

Hardware information
 
Name AMD Radeon Graphics Processor
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x6760
Vendor ID 0x1002
Class Code 0x030000
Revision ID 0x00
Subsystem ID 0x161a
Subsystem vendor ID 0x103c
Other hardware
Existing packages
AMD Catalyst Install Manager
AMD APP SDK Runtime
Microsoft Visual C++ 2010 Redistributable
Microsoft Visual C++ 2010 Redistributable
AMD Accelerated Video Transcoding
Catalyst Control Center
Packages for install
AMD Catalyst Install Manager
Final Status: Success
Version of Item: 8.0.903.0
Size: 20 Mbytes
HDMI Audio Driver
Final Status: Fail
Version of Item: 7.12.0.7712
Size: 1 Mbytes

Other detected devices
 
Manufacturer Advanced Micro Devices, Inc.
Device ID 0xaa98
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x00
Subsystem ID 0x161a
Subsystem vendor ID 0x103c

Error messages
Driver Install: the installation failed

 

What am I missing???

thanks

 01/28/2013 10:30 PM
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Jorge007
Peon

Posts: 15
Joined: 01/23/2013

You should install a previous version of Catalyst. Sometimes, newer drivers break device compatability. The driver from the HP site is your best bet. I see that this is a switchable graphics laptop. Install the Intel High Difinition Graphics driver as well if it is not installed. 

Here is the HP driver site for your laptop. 

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=5056954&taskId=135&prodTypeId=321957&prodSeriesId=5056949&lang=en&cc=us

 



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Jorge loves running everyday!

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