Topic Title: Laptop Thermal Issue
Topic Summary: Laptop will do a thermal shutdown without acutally overheating.
Created On: 04/02/2013 02:24 PM
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 04/02/2013 02:24 PM
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tnmilitia09
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I have an hp pavilion m6 1035dx laptop with the a10 7660g apu with Win 7 ultimate 64. I've had it for about 8 months. I bought it new and upgraded the ram to 16gb corsair vengeance 1600 and installed a WD 750g 7200rpm hard drive. I am getting a thermal shutdown after about 45 minutes of playing a game. My games are played at medium settings for the most part and I have minimal windows services running. This issue happens on all of my games. During gaming the temps are around 45 to 55 celsius. I wouldn't think these temps would cause it to shutdown? My desktop runs close to the same temps and has no problems. I checked the bios to try and disable this but no option is available.  Anybody have this issue before? The fan is running fine and the laptop doesn't feel hot at all.



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HP m6 1035dx

A10 4600m hd 7660g

16g ddr3 1600 Corsair Vengeance

WD 750gb 7200rpm
 04/02/2013 06:36 PM
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raphaelcasimir
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Try to upgrade your bios.

And be sure your laptop supports 16 gigs of RAM.



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Raphaël Casimir
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CPU: FX-8350 ; GC: 7970 3GB
RAM : Dual Channel DDR3 G.Skill Trident X, 2 x 8 Go, PC3-14900, CAS 8
SSD/HDD : 360 GB/ 1TO
Corsair H70 Watercooling with Noctua 12cm x2,10 cm x2, and 4.5cm x1 fans
Motherboard : AsRock 960GM/U3S3 FX, AM3+
Pwr supply : Corsair 650W 80+ Bronze

 04/02/2013 06:46 PM
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stumped
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Originally posted by: tnmilitia09 I have an hp pavilion m6 1035dx laptop with the a10 7660g apu with Win 7 ultimate 64. I've had it for about 8 months. I bought it new and upgraded the ram to 16gb corsair vengeance 1600 and installed a WD 750g 7200rpm hard drive. I am getting a thermal shutdown after about 45 minutes of playing a game. My games are played at medium settings for the most part and I have minimal windows services running. This issue happens on all of my games. During gaming the temps are around 45 to 55 celsius. I wouldn't think these temps would cause it to shutdown? My desktop runs close to the same temps and has no problems. I checked the bios to try and disable this but no option is available.  Anybody have this issue before? The fan is running fine and the laptop doesn't feel hot at all.

How are you checking the temperature...45-55C is more in line with idle temperature.



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Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

 04/02/2013 07:17 PM
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black_zion
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How is this related to the AMD APU? How do you know it is a thermal shutdown and not, say, a short circuit protection?

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ASUS Sabertooth 990FX/Gen3 R2, FX-8350 w/ Corsair H60, 8 GiB G.SKILL RipjawsX DDR3-2133, XFX HD 7970 Ghz, 512GB Vertex 4, 256GB Vector, 240GB Agility 3, Creative X-Fi Titanium w/ Creative Gigaworks S750, SeaSonic X750, HP ZR2440w, Win 7 Ultimate x64
 04/02/2013 09:41 PM
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tnmilitia09
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I've ran the pc with the latest bios update and with the factory version same issue happens. When the thermal shutdown takes place I have to turn the pc back on and a message displays your pc has been shutdown to prevent overheating. The pc does support 16gb of ram. I tried it with the factory ram same issue. I am using HWMonitor for the temps. Correction on the temps. The a10 temp at idle is between 75-85 celsius. The gpu at idle is 30-35 celsius. When running a game the cpu is at 90 -92 celsius consistently. The gpu temp during a game is at 55-65.



-------------------------
HP m6 1035dx

A10 4600m hd 7660g

16g ddr3 1600 Corsair Vengeance

WD 750gb 7200rpm
 04/02/2013 10:39 PM
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stumped
Wizard

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Originally posted by: tnmilitia09   When running a game the cpu is at 90 -92 celsius consistently.  

That is very hot for a laptop. You need to check the TJMax for your model. I'll bet it's not over 85. The 7200rpm harddrive will  also increase the heat considerably. I assume you have blown all the dust out as best you can?



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

 04/02/2013 10:50 PM
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Vantharas
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Thats beyond the safe normal operating temp of a A10 4600M(on the CPU side) Return the laptop to HP. 

Or disassemble the Heatsink, Clean it, apply new thermal paste and reassemble.

Max CPU temp should be no higher then 70ishC(+ or minus 3~4C). Because as a general rule of thumb for the last several generations of AMD Laptop CPU's GPU's follow there desktop counterpart rules. 

 

 



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I5 3570K@4~5.0ghz: Gigabyte GA-Z77X-UD3H:Corsair Hydro H110 :16GB Corsair Vengeance DDR-3 1600: XFX Radeon 7950 @ 1100/1575 : Corsair AX 860 PSU: x1 WD Black 1TB HDD's: 90GB Agility 3: 960GB SSD : Creative Labs X-FI:Corsair 500R Arctic White Edition:3 22inch Monitors Eyefinity @ 5294x 1050 : Alienware Tact-X Keyboard: Razer Naga :Corsair Vengence 1500 Headset: Corsair SP2500 Speakers



Edited: 04/02/2013 at 10:59 PM by Vantharas
 04/02/2013 11:04 PM
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tnmilitia09
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I am going to return it to hp. I've already took it apart and cleaned it. I didn't apply new thermal paste, but you all are right this shouldn't be running this high. It never did run this high before and I've had the hard drive and ram in it since day one. I bought it at best buy and its still under warranty. Can I get a refund on the laptop from hp?



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HP m6 1035dx

A10 4600m hd 7660g

16g ddr3 1600 Corsair Vengeance

WD 750gb 7200rpm
 04/03/2013 08:51 AM
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black_zion
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Highly doubtful since you opened the case and changed the RAM, usually there is a sticker across those compartments which say Warranty Void If Removed, and refund periods usually only last 30 days, after that it is repair/replacement. My guess is that Best Buy is going to say "you opened it, so we will charge you $xxx to work on it".

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ASUS Sabertooth 990FX/Gen3 R2, FX-8350 w/ Corsair H60, 8 GiB G.SKILL RipjawsX DDR3-2133, XFX HD 7970 Ghz, 512GB Vertex 4, 256GB Vector, 240GB Agility 3, Creative X-Fi Titanium w/ Creative Gigaworks S750, SeaSonic X750, HP ZR2440w, Win 7 Ultimate x64
 04/03/2013 05:25 PM
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Vantharas
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Some manufacturers have warranty deals with respected OEMs. IE You can get some warranty work done on samsung laptops @ Best Buy. (however I wouldn't do it.  I'd let samsung work on it). But HP will not refund you anything. Nor will best buy unless you complain alot. But I doubt it'll happen. 

Most manufacturers have a two strike you are out deal with replacing machines. And even then its a replacement not a refund. (samsung) 

I'd just let them replace the APU since thats what your issue is. 



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I5 3570K@4~5.0ghz: Gigabyte GA-Z77X-UD3H:Corsair Hydro H110 :16GB Corsair Vengeance DDR-3 1600: XFX Radeon 7950 @ 1100/1575 : Corsair AX 860 PSU: x1 WD Black 1TB HDD's: 90GB Agility 3: 960GB SSD : Creative Labs X-FI:Corsair 500R Arctic White Edition:3 22inch Monitors Eyefinity @ 5294x 1050 : Alienware Tact-X Keyboard: Razer Naga :Corsair Vengence 1500 Headset: Corsair SP2500 Speakers

 04/03/2013 06:52 PM
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black_zion
80 Column Mind

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Could just be a faulty thermal sensor as well, at 75°C idle you would smell "hot" as well as not be able to even touch the heatsink.

-------------------------
ASUS Sabertooth 990FX/Gen3 R2, FX-8350 w/ Corsair H60, 8 GiB G.SKILL RipjawsX DDR3-2133, XFX HD 7970 Ghz, 512GB Vertex 4, 256GB Vector, 240GB Agility 3, Creative X-Fi Titanium w/ Creative Gigaworks S750, SeaSonic X750, HP ZR2440w, Win 7 Ultimate x64
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