Topic Title: Uninstalling old drivers & rebooting causes blue screen
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Created On: 04/26/2013 09:02 PM
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 04/26/2013 09:02 PM
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Helix1212
Peon

Posts: 8
Joined: 04/26/2013

I posted in the wrong forum before.  Here's the problems I've been having:

 

Graphics card: AMD Radeon 7970M 

Current Driver: 13.4? 13.3? from Device Manager: 3/18/2013 12.100.17.0 (I don't have Catalyst Control Center installed and it won't show up in the Catalyst Install Manager, so I don't know how to find my true driver version) 

OS: Win 7 x64

Make/model: Alienware M17x R4 

Display: Built-in monitor

CPU: Intel Core i7 3630QM @ 2.40GHz

RAM: 14GB

Storage: 64GB Caching SSD and 750GB HDD

 

 

My problem:  I'm trying to do a clean uninstall of my current drivers and an install of the 3.5 BETA 2 drivers.  I've use the AMD Clean Uninstall Utility to uninstal all AMD drivers, but upon rebooting and during start up I get a brief flash of a blue screen indicating a hardware malfuction.  I am then rebooted and pushed into Startup Repair, where I am forced to restore my system.

I've also tried using the Device Manager, Uninstall/Change Programs list, and the Catalyst Intell Manager to uninstall my current drivers, but each produces the same result: blue screen hadware malfuction. I've also tried switching to the discrete Intel Graphics chip before uninstalling the AMD drivers, to no avail. I'm no sure how to fix this problem.  

 

Side note:  I've read the "Updating Mobility Drivers" sticky and that leads me to wonder: if I'm using a laptop with switchable graphics, am I then stuck with using only the drivers that Dell releases for my specific model, even if they're very old (September 2012)?  Why can't I update to AMD's newest drivers when they are released?  

 04/26/2013 09:11 PM
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stumped
Wizard

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Joined: 11/13/2009

Here is a previous post that had the same issue. Forget the AMD card difference, it's the process that matters.

http://forums.amd.com/game/messageview.cfm?catid=448&threadid=164915&enterthread=y



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 


 


 *  Quando Omni Flunkus, Moritati *

 04/26/2013 09:28 PM
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Helix1212
Peon

Posts: 8
Joined: 04/26/2013

Alright, I think I'm understanding this.  Before I use Leshcat, I'm assuming that I should do a clean uninstall.  Is that correct?  And if so, how can I get around the fact that my computer blue screens each time I do a clean uninstall?  



Edited: 04/27/2013 at 02:12 PM by Helix1212
 04/26/2013 09:45 PM
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stumped
Wizard

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Joined: 11/13/2009

I would first go to the Intel site and use the update program...there is probably a update for them. Then I would go to here and download the 13.5 beta drivers > http://www.guru3d.com/news_story/download_amd_catalyst_13_5_beta_2_and_13_4_whql_drivers.html 

Then just install them over your old drivers..meaning just run them.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 


 


 *  Quando Omni Flunkus, Moritati *

 04/27/2013 02:13 PM
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Helix1212
Peon

Posts: 8
Joined: 04/26/2013

Now you've lost me.  So I shouldn't use Leshcat's installer?  Even if I have switchable graphics?

 04/27/2013 02:50 PM
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stumped
Wizard

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Joined: 11/13/2009

Did you read the post I linked you to? Did you see how he installed his switchable graphics drivers? Do the same or install Leshcat...doesn't matter.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 


 


 *  Quando Omni Flunkus, Moritati *

 04/27/2013 03:10 PM
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Helix1212
Peon

Posts: 8
Joined: 04/26/2013

I did read it, but it's a little difficult to understand because English is obviously not his first language. 

What I gathered is that he...

1. Removed all Intel and AMD display drivers, rebooted

2. Reinstalled only the Intel display drivers, rebooted

3. Reinstalled the AMD display drivers, rebooted

4. Done

That all seems well and good, but my problem is that I cannot reboot after I remove my Intel or AMD display drivers. Once I've done that, rebooting causes my computer to blue screen and forces me to restore to a previous version. I can't figure out a way around this. 

 04/27/2013 04:18 PM
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Helix1212
Peon

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Alright, I've solved my problem. I used Driver Fusion to remove my Intel and AMD drivers, but I also found NVIDIA display and chipset drivers installed as well. No idea why. So I removed those and rebooted without any issues. I then used Leshcat's 13.5 BETA 2. Again, no problems. 

Thanks for the help, stumped. 

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