Topic Title: Trouble with Windows 8.1 preview
Topic Summary: Sudden extreme lag on a Mobility Radeon HD 4550
Created On: 07/18/2013 04:09 PM
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 07/18/2013 04:09 PM
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James Harris

Posts: 2
Joined: 07/18/2013

Ever since I installed Windows 8.1 preview, my Mobility Radeon HD 4550 has shown a "This device cannot start. (Code 10)" message in Device Manager. Much of the time my system works OK, getting by on the laptop's integrated Intel graphics chip, but every once in a while the system's performance dives through the floor; simple things like opening menus take 5-10 seconds. Rebooting the computer (which takes 15 minutes or so) will sometimes fix the problem, but there's no telling when the problem will trigger again. When this problem is not in play, the system works fine - I can do everything normally, and the system reboots in about a minute.

I've tried installing the Windows 8.1 Catalyst Preview Driver; it doesn't seem to make a difference, and my card still shows "The device cannot start" in Device Manager.  This problem was not present with Windows 8; it appears to be specific to 8.1 Preview.

Graphics Card: Mobility Radeon HD 4550

AMD Catalyst Driver Version, and Driver History:, tried Windows 8.1 driver without success

Operating System: Windows 8.1 Pro Preview, 64-bit

Motherboard or System Make & Model: HP TouchSmart tm2t Notebook PC

Power Supply:
unknown, built into laptop

Display Device(s) and Connection(s) Used: built-in laptop display

Applications and Games:
nothing special. Issue seems to happen more often when I'm using Google Chrome, but that might be just because I use Chrome a lot

CPU Details
Intel(R)Core(TM)2 Duo SU9600 (1.60GHz, 800MHz FSB)

Motherboard BIOS Version: default

System Memory Type & Amount: 4GB DDR3 System Memory (2 Dimm), manufactured by HP

 07/18/2013 04:20 PM
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Heavy Wizardry

Posts: 8825
Joined: 11/13/2009

I don't see the legacy 4000 cards as being supported in Win 8.1.


Intel I7 960 @ 3.87ghz *Intel DX58SO *AMD R9 290 4gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit 

***** cetera fallunt, ludere mortuus ******

 07/18/2013 05:27 PM
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James Harris

Posts: 2
Joined: 07/18/2013

So...what do I do? Buying a new laptop is not really an option for me at this point. Should I try and get the Windows 7 drivers working, or something?

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