Topic Title: upgraded from windows 7 to windows 8 and HDMI port doesn't work now
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Created On: 08/19/2013 03:22 PM
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 08/19/2013 03:22 PM
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sammyt21
Peon

Posts: 1
Joined: 08/19/2013

ok so just some specs first

i have a HP Pavilion dv6t-3000 CTO Entertainment Notebook PC

i upgraded from windows 7 to windows 8 64 bit

i have an ATI mobility radeon HD 5000 series (Microsoft Corporation - WDDM v1.20) and an intel(R) HD graphics card.  

next to the ATI mobility in device managers, there is an exclamation point in a yellow triangle.  when i open it up, it says 

This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

i have tried updating it but it says it is up to date.  i have tried going to the HP support page but it only gives me options for a windows 7 computer and says there is nothing for my computer for windows 8.  i chatted online with windows support and they could not help me and now I HAVE NO IDEA HOW TO FIX IT.  PLEASE, PLEASE, PLEASE, i have been trying to figure this out for months and have gotten no where.  please someone help me

 08/19/2013 06:23 PM
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stumped
Wizard

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Joined: 11/13/2009

Your in the wrong forum. you need the laptop forum. Not all laptops support upgrades from 7 to 8. You should have checked before you installed windows 8.



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Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *

 08/20/2013 04:51 AM
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Eydee
Ninja Zombie Killer

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Joined: 12/27/2008

Originally posted by: stumped Your in the wrong forum. you need the laptop forum. Not all laptops support upgrades from 7 to 8. You should have checked before you installed windows 8.

 

How about using the report to moderator function and ask the thread to be moved instead of backseat moderating all the f*****ing time?



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CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 08/20/2013 07:07 AM
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stumped
Wizard

Posts: 7246
Joined: 11/13/2009

Originally posted by: Eydee
Originally posted by: stumped Your in the wrong forum. you need the laptop forum. Not all laptops support upgrades from 7 to 8. You should have checked before you installed windows 8.

 

How about using the report to moderator function and ask the thread to be moved instead of backseat moderating all the f*****ing time?

Thanks for the input. KMAss



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 


 * A clear conscience is usually a sign of bad memory *



Edited: 08/21/2013 at 12:43 AM by stumped
 08/22/2013 03:01 PM
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Kent@AMD
Grinding Levels

Posts: 127
Joined: 01/10/2013

Back on topic:

When you upgrade your OS on a laptop, there is always a chance that your hardware will be incompatible with the new OS. And when moving to Win8, you always have to remove the old Catalyst software first. So if you go to Control Panel->Programs and Features, use the AMD Catalyst Install Manager to remove the existing Catalyst software.

Once it's gone, you can try our Mobility Verification Tool to see if you can use our Win8 reference drivers, but it's no guarantee. Since HP has no drivers for you, if our Tool won't give you any new drivers then you'll be limited to the generic Win8 drivers from Microsoft, or you'll have to return back to Win7.



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