Topic Title: Unable to install AMD drivers, "install package failure".
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Created On: 09/28/2013 03:34 PM
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 09/28/2013 03:34 PM
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Crase
Peon

Posts: 1
Joined: 09/28/2013

Hi,

 

I've been trying to install AMD drivers for my Radeon HD 8750M graphics card but with not success. I always get the "install pcakge failure", and when I try to unistall the existing drivers I get "Error: 1723. There is a problem with this WIndows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor". I am running Windows 8 64x and I've got the NET. framework v.4. 

I am using the Acer E1-572Glaptop. I've tried downloading the drivers for the AMD card from their site, but it doesn't work either, showing the same message. 

 09/29/2013 09:11 AM
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Eydee
Ninja Zombie Killer

Posts: 4905
Joined: 12/27/2008

Well, your Windows Installer service is probably broken. Better contact Microsoft and get them to fix it. An OS reinstall will help as well.



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CPU: AMD Phenom II X4 810 @ 3120MHz | RAM: Kingmax 2x2GB DDR2 800 @ 833MHz| MoBo: MSI K9A2 CF v1.0 (BIOS: 1.D)| GPU: Asus HD 6850 1024MB (DirectCu) @ 835/1135MHz | Display: L24FHD | PSU: PC Power & Cooling Silencer 750 Quad | OS: MS Windows 3.11 Pro x64

 10/08/2013 10:31 PM
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joe.blough
Peon

Posts: 4
Joined: 09/30/2013

I have the same problem with my hp. I had to revert back to the last working install v13.2b. It sucks. It also sucks hearing, "contact your manufacturer, download and install their driver." I don't want to because it's long outdated.

 10/10/2013 11:02 PM
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joe.blough
Peon

Posts: 4
Joined: 09/30/2013

Sounds like you're installing the desktop driver on a laptop. Try downloading the "AMD Mobility Radeon Notebook" drivers. I resolved the problem by doing this. It's easy to mistakenly use the desktop link.

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