Topic Title: Driver won't install on Windows 8.1
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Created On: 10/17/2013 04:22 PM
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 10/17/2013 04:22 PM
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parabel
Peon

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Joined: 10/17/2013

I have an HP 6930p Laptop with an ATI Mobility Radeon HD 3400 graphics card.

I just did a clean install of Windows 8.1 x64, completely from scratch on an empty hard drive. (Previously had Windows 7 on this computer.)
One of the first things I did after installing Windows was to install the AMD/ATI stuff. I installed the latest "Catalys Software Suite" (2013-01-21, 13.1) which worked fine. Then I installed the latest driver (2013-04-29, 13.4 Beta) which looked like it worked fine, except that it showed "warnings occured during installation" at the end. And apparently, the AMD Display Driver just didn't install at all!
At the end of my post, I'll attach the Log that showed after the attempted installation, though I don't think it's much help.

Is there some trick to make the driver install anyway? Or when will Windows 8.1 compatible drivers be released, now that Windows 8.1 has been publicly released?

Some of my games won't run anymore at the moment, like Hotline Miami (updated version) that requires OpenGL 2.1 to run, which isn't working without the proper display driver.
(And no, downgrading back to Windows 7 or 8 is not an option. This laptop is not even 3 years old, there must be an updated driver released for Windows 8.1!)



Edited: 10/17/2013 at 05:14 PM by AMD Support and Game Moderator
 10/17/2013 05:10 PM
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stumped
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HD 3400 Mobility card is not supported in Win 8.1. The driver download page tells you what cards/chips are supported.http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx

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Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit *Gateway HD2401 24" 2ms 1920x1200  ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit  



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 10/17/2013 05:15 PM
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Marc@AMD
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I deleted the LOG. It's not needed, and just adds to unncessary post-clutter.

;Marc



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 10/17/2013 05:41 PM
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parabel
Peon

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Originally posted by: stumped HD 3400 Mobility card is not supported in Win 8.1. The driver download page tells you what cards/chips are supported.http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx

Thanks. So is there some way around this, to install a non-supported driver anyway? Like some launch parameters or a compatibility mode or something? Windows 8 and 8.1 aren't really that different after all.

And could someone please tell AMD to get to work and develop compatible drivers? They can't just abandon those "Legacy" cards like this, less than 3 years after they were sold. Some news from AMD on this matter would be nice, like some kind of timeframe on when to expect compatible drivers. I hope their manpower ressources aren't really that scarce that they can't even assign this job to at least one guy.

 10/17/2013 07:34 PM
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stumped
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Has nothing to do with AMD drivers...it has to do with Microsofts requirements for Win8.1. Google Windows 8.1 and read the requirements.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit *Gateway HD2401 24" 2ms 1920x1200  ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit  



* A clear conscience is usually a sign of bad memory *

 10/17/2013 08:05 PM
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parabel
Peon

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Originally posted by: stumped Has nothing to do with AMD drivers...it has to do with Microsofts requirements for Win8.1. Google Windows 8.1 and read the requirements.

According to this and this the card should still fall withint the compatibility of Windows 8.1. And of course I noticed that a working base driver has been installed automatically (the one mentioned in the first link, version 8.97.10.0006) and I can use a display and the most basic functions with this graphics card at the moment. (The card might not meet the requirements for WDDM 1.2 or 1.3, but it does support WDDM 1.1.)

I'm just disappointed that I can no longer use some of the functionality that worked before and no longer open games that rely on OpenGL 2.1. And I still think it falls within AMD's responsibilities to work on that.

I wish I could replace the HD Radeon 3400 in my HP 6930p with a newer one or maybe an Nvidia chip, but unfortunately it seems to be a solid part of the Motherboard.

 10/17/2013 09:37 PM
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stumped
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Yup, built-in obsolesce. There are some really good deals available now on 'display/refurbished/returned' laptops right now though. Microcenter in my city had several in the 200-300 dollar range that would give you better performance and meet all the requirements of the newer OSs. I just bought a Clevo that was a bargain.



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit *Gateway HD2401 24" 2ms 1920x1200  ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit  



* A clear conscience is usually a sign of bad memory *

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