Topic Title: AMD Catalyst Center not working
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Created On: 10/19/2013 12:33 PM
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 10/19/2013 12:33 PM
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Th3Assasinat0R
Peon

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Joined: 10/19/2013

 

Laptop System Specs :

OS- Win 8.1 64 bit
Processor : i7 3632QM
Card : 7670M 
Ram : 8gb
I tried downloading from here : http://support.amd.com/en-us/download

I entered 
notebook graphics > Radeon HD Series > Radeon HD 7xxxM Series > Windows 8.1 64-bit
(I a 64 bit OS and 7670M card in my laptop)
Then I arrived here,
I downloaded and installed the beta driver (235 mb) and it made things worse. I got the same message that I had earlier and when I checked my device manager, both my cards (intel hd 4000 & amd 7670m) showed problems. I rebooted my laptop and got a message at startup saying no graphic drivers were detected. I then went to the device manager and did a driver rollback. I'm back to square one now.
My DxDiag report incase you need it : 

 

 10/19/2013 12:37 PM
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TwiXSK
Peon

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I have excatly the same problem, and the problem started with Windows 8.1, i downgraded to 8.0, nothing changed. Wait for other support, but if AMD does not fix this, I do not think we can do anything except for total reinstalling Windows.

-EDIT-

I have the same graphics card as you do, so it might be in the graphic card.

 10/19/2013 12:51 PM
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Th3Assasinat0R
Peon

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Originally posted by: TwiXSK I have excatly the same problem, and the problem started with Windows 8.1, i downgraded to 8.0, nothing changed. Wait for other support, but if AMD does not fix this, I do not think we can do anything except for total reinstalling Windows.

 

-EDIT-

 

I have the same graphics card as you do, so it might be in the graphic card.

 

 

Yeah I upgraded to 8.1 yesterday. Also, there is no "if AMD will not solve the issue". AMD has ro solve the issue, their card. Also, due to this problem, I'm unable to use my AMD card for gaming/video editing. I'm using my intel hd 4000 by default.

 10/19/2013 01:05 PM
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stumped
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You should read the "Updating mobility drivers" at the top of this forum. Did everybody check with their laptop manufacturer to see if the laptop supports win8 or 8.1? Not all are. If it is supported, then they will have drivers for you...and possibly a bios update. As stated, laptop manufacturers do not use generic drivers, they take the generic drivers and customize them for their laptop configurations. That said, some users have had success uninstalling both the Intel and AMD drivers then installing the new Intel drivers (from Intel driver support) first, then installing the new AMD drivers from here http://sites.amd.com/us/game/downloads/Pages/downloads.aspx second. If you have switchable graphics you could try the Leshcat drivers (google it).



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 * A clear conscience is usually a sign of bad memory *

 10/19/2013 01:05 PM
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TwiXSK
Peon

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Yes, I am getting sick of using Intel card, though the AMD driver affected the Intel card so now my computer is kinda dizzy.

 10/19/2013 01:45 PM
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Th3Assasinat0R
Peon

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Originally posted by: stumped You should read the "Updating mobility drivers" at the top of this forum. Did everybody check with their laptop manufacturer to see if the laptop supports win8 or 8.1? Not all are. If it is supported, then they will have drivers for you...and possibly a bios update. As stated, laptop manufacturers do not use generic drivers, they take the generic drivers and customize them for their laptop configurations. That said, some users have had success uninstalling both the Intel and AMD drivers then installing the new Intel drivers (from Intel driver support) first, then installing the new AMD drivers from here http://sites.amd.com/us/game/downloads/Pages/downloads.aspx second. If you have switchable graphics you could try the Leshcat drivers (google it).

 

TwiXSK, I HAVE TRIED MY BEST TO PROVIDE DETAILS SO YOUR ISSUE TOO, CAN BE RESOLVED

HP does provide win8.1 support for my laptop, they have a driver too : http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=5348585#N189

 

I went to device manager > display adapter > AMD Radeon HD 7600M Series > right click > properties > select tab "driver" at the top > click "uninstall" at the bottom.

I downloaded that driver (its name was sp59936.exe ) and installed it to the default directory that came up (c:\swsetup\SP59936) and I got this after installation : 

 

I clicked on "view log" in the above window and heres the log : 

 

 

    -UI

    10/19/13 22:51:25

    install

 

 

 

 

 

 

PX Profile Update

1.00.1

1

 

 

AMD Catalyst Install Manager

8.0.915.0

20

 

 

AMD APP SDK Runtime

10.0.938.2

90

 

 

AMD Display Driver

13.200.16.0000

90

 

 

AMD Accelerated Video Transcoding

13.20.100.30926

3

 

 

Intel Media Components

9.17.10.2849

60

 

 

AMD Catalyst Control Center

2013.0926.1629.27759

150

 

 

 

 

Intel Media Components

Succeed

9.17.10.2849

60

 

 

 

 

 

 

 

    Hardware information

    Existing packages

    Packages for install

    Packages for uninstall

    Other detected devices

    Error messages

    Name

    Manufacturer

    Chip type

    Device ID

    Other hardware

    Download packages

    Success

    Fail

    Vendor ID

    Class Code

    Revision ID

    Subsystem ID

    Subsystem vendor ID

    Catalyst™ Install Manager

    Installation Report

    Final Status:

    Version of Item:

    Size:

    Mbytes

 

 

 

I then tried opening CCC again, I had the same message as in the beginning. So I checked my device manager > display adapters again and there was a small "alert symbol " next to my intel hd 4000 card. So I right clicked it > properties > "driver" tab > update drivers, then in the window that came up, I clicked "search automatically for drivers form the internet" (something along those words). Then it updated my drivers and asked me to reboot my pc which I did. After the reboot, I'm able to open CCC form the right click menu and everything seems to work fine now. But I would appreciate it if you still went though the log I provided above and see if there could be any problems in the future

 

Thanks for your time Stumped

 10/19/2013 04:57 PM
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TwiXSK
Peon

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I am going to reinstall Windows completely tomorrow, I will post if it will work. (tomorrow GMT+1, its 22:57(10:57PM) right now, just so you know)

 10/26/2013 12:26 PM
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rahulgarg11
Peon

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i have same problem in my laptop,

it happened when i installed latest amd drivers from amd sites for my graphics card . and i am using windows 7 in dell inspiron 7520 laptop.

what to  do

 10/26/2013 12:34 PM
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stumped
Wizard

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Joined: 11/13/2009

Originally posted by: rahulgarg11 i have same problem in my laptop,

it happened when i installed latest amd drivers from amd sites for my graphics card . and i am using windows 7 in dell inspiron 7520 laptop.

what to  do

Read 'installing mobility drivers'...if your laptop falls into any of the 'not compatible' catagories, then your ONLY option is to use the custom drivers offered by the laptop manufacturer. You need to check your netframework version..4.5 necessary. Everyone can also use the Leshcat drivers..(google it).



-------------------------

Intel I7 960 @ 3.87ghz *Intel DX58SO *HIS HD6970 2gb *Corsair TX650M *2x4gb Corsair XMS3 *WD Black 1TB *Windows 7 Home Premium 64bit ***Asus N71Jq laptop *Intel I7 720QM Processor *Mobility Radeon HD5730 1gb *8gb Ram *Windows 7 64bit ** Toshiba P75-A7200 * Intel I7-4700MQ * Windows 8.1 64bit


 * A clear conscience is usually a sign of bad memory *

 10/27/2013 02:23 AM
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rahulgarg11
Peon

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Joined: 10/26/2013

my laptop is not in not compatible category and also it contains mobility radeon hd 7700m series graphics card. also even if i install drivers provided by laptop manufacturer it now shows the same error

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